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Posts with tag account-management

Warlords of Draenor pre-order available on Battle.net


Update:

The pre-order is now live. You can get your character boost and pre-order Warlords of Draenor.

Original Article:


We've been getting a lot of tips that the Warlords of Draenor pre-orders are being prepped for, and based on our own excursions to the Account Management page of Battle.net, it seems to be the case - there's the little icon in the corner there (with perhaps our first view of the box art for Warlords of Draenor) waiting for us to click on it. Doing so doesn't allow you to pre-order as of this writing, however.

Based on this and the cinematic from Sunday morning, it seems like pre-orders and the level 90 boost are imminent. We'll be keeping an eye on this and if and when they come online we'll inform you.

Filed under: Blizzard, News items, Warlords of Draenor

The Lawbringer: Account management and you

Pop law abounds in The Lawbringer, your weekly dose of WoW, the law, video games and the MMO genre. Running parallel to the games we love and enjoy is a world full of rules, regulations, pitfalls and traps. How about you hang out with us as we discuss some of the more esoteric aspects of the games we love to play?

Writing The Lawbringer has taught me a lesson in trends. Over the past few months, specific questions are sent to me in topical batches. Sometimes it is a few emails about selling accounts. Other times, I get four to five emails about account security or compromise. May's email topic of choice was transferring accounts to family members.

Blizzard is very restrictive about what you can and cannot change regarding your account information. On the one hand, it is your account, right? Shouldn't you have ultimate control over the information you provide for the facilitation of a service you pay for? On the other hand, there is a certain degree of problem mitigation that comes with restrictive change. If Blizzard can control certain aspects of what you do with your account and the information it is all filed under, problems can get mitigated before they appear. Today's topic is really all about damage mitigation.

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Filed under: The Lawbringer

The Lawbringer: Account security and you


Pop law abounds in The Lawbringer, your weekly dose of WoW, the law, video games and the MMO genre. Running parallel to the games we love and enjoy is a world full of rules, regulations, pitfalls and traps. How about you hang out with us as we discuss some of the more esoteric aspects of the games we love to play?

New players will soon be streaming into World of Warcraft come Cataclysm time, as well as old friends and enemies returning from prolonged sojourns. With these new or old accounts becoming active again, as well as a demand for grey market services increasing with a growing player base, account security is going to be on the tip of everyone's tongue again. For good reason, too. World of Warcraft has had one of the most daunting burdens of any MMO to date in dealing with account security, account hacking and a legal nightmare overseas.

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Filed under: The Lawbringer

Blizzard announces automated account recovery form for hacked accounts


World of Warcraft accounts have been under siege for years, with hackers and gold-selling outlets stealing passwords, items and more to fill their coffers, selling that gold to unwitting buyers. Blizzard has fought back incessantly over the years to stem the tide of gold farming and account hacking, and as you can imagine, the scale at which this happens is very tasking on its customer support department.

Blizzard has just announced a new, speedier way to get help and answered about your hacked account, stolen items, authenticator issues and more! Now, under the new system, you will not have to email or call Blizzard to get these matters into its queue -- simply use the Account Recovery Form.

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Filed under: News items, Account Security

Debunking another hacked authenticator story

One of our readers, Bill, sent us a tip about a WoW account issue on The Consumerist. It seems that the ownership of Anonymous's friend's account is under dispute and Blizzard won't let him use it in the meantime. The ownership became disputed after the account was allegedly hacked, even though there was allegedly a mobile authenticator on the account. His friend has given up on the account, complete with Val'anyr, and has created a new one.

We can't confirm any of the facts in this case. I am willing to believe that Anonymous is truly upset and believes the story he tells to be true, even though he is posting anonymously. There are some serious red flags, however, that seem to point to Anonymous not having all of the facts:

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Filed under: Analysis / Opinion, Account Security

Breakfast Topic: What race would you change to?


My first end game character was a Tauren Hunter. It was also the first character I created. When I made him, I didn't know much about the races, starting zones, or characterization quirks. The Tauren care for the world around them and hesitance when it comes to the battle. They're a calm and steady race that, while powerful in battle, prefer peaceful methods in their balance with nature and the elements. While that may be nice for a while, I've come to enjoy the mysticism and voodoo of the Trolls. From putting heads in cauldrons to get dead men to speak their awful truths to offering advice on not cutting off body parts to get them to regenerate bigger, they've offered an interesting and sick sense of humor that I enjoy. Also, the crit strike bonus to bows wouldn't be all that shabby either.

With the race changes announced and apparently on the horizon (aka: 'soon'), as well as the race/class combinations coming in Cataclysm, what race would you change to if you had the opportunity? Voting after the break.

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Filed under: Odds and ends, Blizzard, Breakfast Topics, Features

Race changes "coming soon"


They said it wasn't going to happen, but it wouldn't be the first time Blizzard did a 180º on previous announcements. Of course, if we had really bothered to read between the lines, Blizzard wasn't actually saying 'no' to race changes -- only that it wouldn't be part of the paid Character Faction Change service. It was in their Faction Change Q&A that Nethaera squashed the idea like an ugly bug. It turns out the folks at Blizzard are shrewder businessmen than we thought, and what Neth's 'no' actually meant was that race change would be a completely different service (which they conveniently didn't mention at the time).

Although race changes were confirmed some time back, we received a couple of messages from readers tipping us off to the actual Race Change button being up on the Account Management page, falling under the Paid Services tab. How soon 'Coming Soon!' actually is, we can only guess. It's Blizzard, after all. Besides, Cataclysm promised us new races, and it should be interesting to see if Blizzard will allow changing to either a Goblin or a Worgen. It's possible that it won't be allowed at first to encourage players to try out the new starting areas, but Blizzard has been rather surprising as of late. Personally, I can't wait to trade up from Blood Elf pale to Orc green.

Thanks to Ryan and Tuttutt for the heads up!

Filed under: Odds and ends, Blizzard

Faction changes available in Europe


Since World of Warcraft's paid faction change service launched in the US at the beginning of the month, not a day has gone by when we have not received tips, questions, and complaints asking when the feature would be available in Europe. Well, European readers, the wait is over! So if you're eager to go from Gnome to Orc, all you need to do is head over to the account management page and be willing to pony up 25.00 Euros or 20.00 Pounds for the privilege. If you're the indecisive sort, remember you can only change your character's faction every 60 days -- but read the FAQ for full details. What the FAQ doesn't tell you, though, is that you should be prepared to lose your Argent Tournement standing if you make the jump -- so, to anyone jumping on the faction change bandwagon I hope you enjoy jousting!

However, if you're just wanting to change races within your current faction, this is not the service you're looking for. Blizzard has said they plan to make same-faction race changes available in the future and Ancilorn confirms this is the plan for Europe, as well.

Filed under: Blizzard, News items, Europe

Faction change service now available [UPDATED]

Our tipline just lit up with news that the faction change service discussed so often recently is now available! At least in the US, anyway. One of our super secret to-be-announced new bloggers from the EU mentioned that he doesn't see it overseas yet, but Rogue specialist Chase Christian is already swapping his Rogue over. Hopefully Europe will have it very soon.

The faction change (accessed via your account management page), in addition to allowing you to flip from Horde to Alliance (and vice versa) also seems to include the ability to change anything else you could change through a character recustomization, such as a name change for the price of $30. We have some picture of the process incoming, so keep an eye on this spot. We'll have them put together for you in just a moment.

Update: And here are the images of the process. Enjoy!
Update #2: The faction change FAQ has some additional details you might find interesting. There are some mount/reputation restrictions when you switch over that you might want to be aware of before you drop your $30.

Filed under: Analysis / Opinion, Blizzard

How to avoid automatic subscription renewal


As most of us know, WoW credit card subscription plans in the US and Europe are auto-renewing. If I sign up for one month at $14.99, as soon as that month is up, Blizzard immediately re-bills my credit card and signs me up for another month. This is problematic for some people, who may want to switch to a game card at the end of the month, or who simply might not want their cards to be automatically billed.

Fortunately, there's an easy solution: cancel your account. Yep, just push that big red button (well, actually, it's a smallish grey button, but you get the idea). You'll still get to play until the time you've paid for runs out. And since Blizzard retains your character and account info indefinitely, you don't have to worry about your characters getting deleted. At the end of the time you've paid for, when you try to log in, you'll get a notice that your pre-paid time has been used up, at which point you can go on the web site and add whatever payment method you like.

I've used this method many times myself. It's only a few extra clicks, and if you want to have more control over how you get billed, it's definitely worth considering, even if it does make the peons cry.

Filed under: Tricks, Blizzard

New account management options: Blizzard Authenticator and Beta Opt-In


Many thanks to my buddy Taeous for discovering a new link on the account management page yesterday evening. Currently there are two new small items that are going to be of interest to nearly every WoW player out there: "Blizzard Authenticator" and "Beta Opt-In".

We already know about the Blizzard Authenticator that'll be coming out soon enough. It is a little (optional) device that will act as a hardware based key which will be needed to log on to your account. This looks like the spot that you can associate one to your account with.

However the Beta Opt-In link is really interesting. This is just in time for all the activity at the World Wide Invitational 2008, and those of us at WoW Insider are speculating that all those beta keys people are getting at the WWI08 will be used there (there will be a goodie bag handed out to each attendee). However hopefully this will also let others get into the beta as well.

Right now the beta link points to the resurrect-a-friend program, and the authenticator link points to an un-published page - we'll let you know when they change over to a page with more useful information. Nonetheless, definitely something we all want to keep an eye on.

Filed under: Analysis / Opinion, Blizzard, News items, Wrath of the Lich King, Worldwide Invitational

Character copy up, for now [Updated]

Many of our readers will be happy to know that several people are reporting that the character transfer to the PTR is up and running. Our thanks to WoW Insider reader Jason for pointing this out to us.

You can get on the PTR and learn to love patch 2.4 by heading over to the Account Management page on the main World of Warcraft site. When there, click on the "Test Realm Character Copy" button, and then on "Copy a Character". After you've asked Blizzard to copy your character over, come back and check about every hour to see if they've done it yet. Even though the wait time says four days, in my experience it has been substantially less.

One last tip: if the button comes up gray, just hit refresh a few times.

Good luck!

Updated 1:15 p.m. EST: Screams of frustration can be heard around Azeroth as Blizzard plays dirty tricks with their character copy process. People are now having mixed results in getting their characters copied across. It might be that the queue is full again.

Filed under: Patches, News items

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