Posts with tag att

Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Adam Holisky will be your host today.

A simple question instead of an introduction.



Go get her, Ray!

Some music too which you can listen to while reading today's Queue. And some more. Don't watch the videos, they're dumb. But the music is great.

Angus asked...

"Why is there a defense channel for every zone? Specifically, why would anyone be attacking the Twisting Nether? I found this to be my most amusing channel. The raid or instance ones are funny, but this one always cracks me up."

Blizzard has renewed their agreement with a company called TeliaSonera to provide bandwidth for them in Europe. They just made a very similar deal with AT&T for the US -- it's the bandwidth that connects their servers to the millions of connections that lead back to your computer as you play World of Warcraft. Paul Sams, Blizzard COO, says they've been pleased with the service, and that the contract renewal was for two years.

It's interesting that we've seen Blizzard keep both of these agreements intact, but we already know that they'll cancel relationships they don't see as working (with the notable example of Netease's takeover in China). Of course, there are tons of factors that go into players' connections (including this server connection as well as your own ISP, your router and computer, and a number of other facilities and stops in between), but it would seem that Blizzard is happy with the way things are going in both the EU and the US with these providers. Of course everyone's personal experiences are different, and we've certainly seen our share of connection issues, but in general, the infrastructure on the networks is in a pretty good place.

[via WorldofWar]

We heard a little while back that it was AT&T who provide data center hosting to Blizzard and this gigantic game (and actually, we've had outage problems before due to maintenance on AT&T's end), but our friend Tamara Chuang of the Orange County Register went straight to the source, and spoke with the big bandwidth provider on just what it takes to keep the servers up. There's some good information in there, especially if you're interested in all of the motherboards and wires that run the World of Warcraft. MMOs are apparently AT&T's biggest gaming customers, and they run the wires for companies like Blizzard as well as Konami and Turbine. They originally helped run Battle.net, and when Blizzard wanted to expand with World of Warcraft, AT&T's gaming division expanded with them.

Unfortunately, there's a lot of secrets here -- given that they're selling a service, AT&T doesn't speak too frankly about how much downtime they're really responsible for, and of course as a trade secret they can't give any numbers on how much bandwidth is passing through and where it's all going. But they will say that they've got latency levels down to milliseconds (in their testing, I'm sure -- lots of players would probably suggest it's a little worse, depending on which ISP you use), and that they offer services like Synaptic Hosting. During times of hard usage, Blizzard can ask (for a price, of course) to open the floodgates up and make sure there's enough bandwidth to go around.

We haven't gotten much of a look at Blizzard's server architecture, but here's a tiny one: AT&T has announced in a press release that they're re-signing to a two year agreement to provide Blizzard with hosting for World of Warcraft and Battle.net. We'll get the joke out of the way first: that explains why Blizzard's sites go down so often! Ba-dump ching!

But seriously, the press release says AT&T has been working with Blizzard on providing bandwidth and network monitoring for nine years already, and that they have multiple "Internet Data Centers" that provide global support of the network infrastructure that lets your character wander around Azeroth. AT&T isn't the only company Blizzard works with -- while their network provides the connections and bandwidth, the actual coding and the databases behind all of the action in WoW are another story, and Blizzard likely works with multiple big companies to make sure that all runs smoothly. AT&T provides the cables, but someone's got to help provide the servers and the code they're hooked up to.

Still, despite the jokes about the downtime, it's quite a feat. We're still interested in hearing more about the mechanics behind the World of Warcraft. Unfortunately, lots of this information is probably a trade secret at this point -- even if no other MMOs are coming close to WoW's numbers, Blizzard has probably come up with a lot of techniques they don't exactly want known to the public. But a look inside one of these "IDCs" or an idea of just what machines they're using to run a realm of WoW would be intriguing.

A news announcement on the login screen is letting us all know that AT&T, the people who provide data center service to Blizzard, will be performing maintenance tonight from 12:00 a.m. EST until 5:00 a.m. EST.

This will likely cause problems with both being able to login to the game and stay connected. This is an odd maintenance announcement, and one that I don't recall seeing before.

Hopefully this will not develop into anything more serious – such as extended network outages or other such issues.