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Posts with tag auryk

Blizzard customer service now has its own Twitter account

Blizzard has just announced via its Warcraft Twitter account and the forums that the Customer Support team now has its own Twitter. The full text of the forum announcement is below:

Auryk
You can now follow all Blizzard Entertainment Customer Support news and updates on Twitter. Just head over to @BlizzardCS, (http://twitter.com/BlizzardCS) for the latest Support related news, events and more. We will be providing constant updates during Tuesday's maintenance and service outages. Additionally, you will be able to view updates to our Queue Times for Game Master interactions, account investigations and escalated tickets alike.


No word if the intermittent outages of the authentication system that were recently being experienced will be reported on this new Twitter account, but I think this is a step in the right direction for further increasing the communication from Blizzard to its customer base.

Filed under: Realm Status, Blizzard, News items

Forum Post of the Day: Player tries to scam GM for epic flight training, gets shut down

I actually considered asking my boss if this post could be the first in a new series called "Stupid WoW Criminals," but honestly, I'd prefer to think that this guy is one of kind.

So, here's the deal: A young Warlock named Kiranth of the Aman'thul server (Who has since deleted his post, but you find it quoted a couple posts down from the top in the thread) came to the customer service forums, and in this thread here, claimed that he somehow lost his epic flying skill after buying it on a Monday and playing until Tuesday morning maintenance. He claimed that he'd been trying to contact the GMs for months in order to get the skill back, and that he was incredibly frustrated and about to cancel his 3 accounts if he didn't get the skill.

Luckily, the ever vigilant GMs are always willing to please, and Auryk soon chimed in with an answer to his problem.

I'll summarize what he said after the break, but you really should read it for yourself. It's amazing.

Read more →

Filed under: Analysis / Opinion, Cheats, Blizzard, Humor, Making money, Mounts, Forums

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