Crusading for a new class
The first section of the panel introduced the new class, the Crusader. Designing a new class is one of the most complex tasks in an RPG, but it starts with a simple concept. In this case, the team wanted a righteous paladin type, which would work as a good answer to Malthael, the angel of death and main villain of Reaper of Souls. The idea came together of having a dark paladin, full of righteous wrath, a "knight in battle-scarred armor" to stand for humanity in its darkest hour. This lead to concept art. They knew they wanted the Crusader to be bulky and blocky, but it took many weeks of reiterations before they settled on the look of today, with the shield, the flail, and the tabard.