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Inventory fixes being worked on

The bag space problem
WoW Insider's Adam Koebel posted just a few days ago about his inventory woes, and the trials and tribulations of having to keep up with his huge toy collection from the Timeless Isle. And as if by magic, Blizzard Community Rep Bashiok has responded in kind with a blue post on the official forums:
We've talked a bit more about our plans in recent interviews. We're working on some ideas to get things like tabards and heirlooms out of inventory slots, as well as "toy-like" items, in a way that's similar to pets and mounts. Soooooo, yup!

This is great news for collectors everywhere, getting tabards, heirlooms and toy items moved to something like a pet or mount interface would be amazing, and free up a ton of bag space.

Bashiok's response was actually in a thread discussing cross-realm heirlooms, so perhaps this is a system which would move heirlooms to a account level, like mounts and pets, where they would be universally accessible from any character, regardless of server. If the same were true for toys, I think a few collectors would be a little sad, but nonetheless it would make it a lot easier to remember where your puntable marmot had gone. As Adam said in our work chat, "I'll immediately have 100+ free bag slots if they do that"! Just having an heirloom interface that was genuinely account-wide rather than server based would be amazing.

Filed under: News items

Blizzard increases security with SMS Protect

If you're concerned about account security, there's a new feature Blizzard want you to know about. They've been reminding us all about this feature via the forums, and have posted this informative, if somewhat bizarre video to tell us all about it.

The new feature, introduced a few months back, is SMS Protect. It's a free service, as long as your mobile phone service provider doesn't charge you to receive text messages, in which case text messages would be charged at the usual rate. SMS Protect cannot use any type of messaging other than text messaging, and doesn't require a smartphone to work -- all your phone needs is the ability to receive SMS text messages, making this a nice feature for those players who don't have smartphones.

There have been mixed reports on whether it works with prepaid mobile phones, but where it hasn't been working that's usually because carriers don't allow the receipt of SMS text messages.

SMS Protect is not designed to replace the authenticator, either the phone authenticator or the physical authenticator. Rather, it is an alert system, designed to warn you about suspicious activity on your account, and allow you to perform certain actions with your phone. Hit the break for more information!

Read more →

Filed under: Account Security

Heirloom items bound to accounts on patch 4.1 PTR

We just posted about the new heirlooms based on tier 1 armor discovered on the patch 4.1 PTR, but apparently there's even bigger news! Wowhead has discovered that as of 4.1, all heirloom items (including the newly added ones) are labeled as "Binds to Account," an entirely different label than "Binds to Account."

It's too early to discern exactly what this new distinction means, but at the very least, you should be able to mail heirlooms to characters on your realm that are on a different WoW account but the same account. It's not known whether or not you'll finally be allowed to mail heirlooms to different realms, but at least you'll be able to mail some heirlooms to that Recruit-a-Friend mule account you made. Pretty cool!

We'll let you know if Blizzard gives any official word on what's happening.

WoW Patch 4.1 is on the PTR, and WoW Insider has all the latest news for you -- from previews of the revamped Zul'Aman and Zul'Gurub to new valor point mechanics and new archaeology items.

Filed under: News items authenticators limited to one account

Blizzard is changing up the security on their authenticators a bit. This isn't a major change and shouldn't affect that many people. Starting now, if you happen to have multiple accounts (not multiple WoW accounts under one account), then each account must have its own authenticator. This means if you have separate logins for and and you want to use an authenticator, you'll need to buy two. If you've just got and all of your games are under that login, then you're perfectly fine.

This is not retroactive. If you already have two accounts linked to a single authenticator, everything will still work as it does right now until you unlink that authenticator. The full blue post detailing the changes is behind the cut below.

Read more →

Filed under: News items, Account Security

Create a account, or don't play anymore

Wondering why you can't log into the game? Mr. Chilly knows why. It's because you spurned him. He was ready to be your bestest bud, and look what you did. You missed the deadline to get Mr. Chilly express-delivered to your mailbox by merging your WoW account into a account. You had all the time in the world. You made Mr. Chilly cry. And now you can't even log in! Serves you right!

Well, it's way too late to reconcile with Mr. Chilly, but you can at least get back into the game if you go and create a account now. Remember that, aside from being forced to do it now anyway, this also conveniently organizes all of your Blizzard game accounts into one place, lets you re-download any game for which you lost the CDs, and, uh, has a neat menu, I guess. Just go do it so you can play.

Your mother and I are very disappointed in you.

Filed under: News items, Account Security

Last day for accounts to log on

Okay, guys. You've had plenty of time to do it, and now the countdown's just about over. As of tomorrow, only accounts will be able to log into the game. If you merge your account before the deadline, you get Mr. Chilly, the adorable penguin pet, but if you do it after the deadline, all you get is a permeating sense of failure.

Just go and merge your account(s) while you're on your break and reading this! It takes almost no time, the process is painless, and you get a small flightless bird that serves no useful purpose. If you don't take care of it now, don't say we didn't warn you when you log in tomorrow and you're spending an extended amount of time with Roary McFrostwyrm.

We're not legally liable for the damage that might cause. We've done our part. The rest is up to you.

The account management page is over here. For those of you who've already merged your account, just read the next post. Don't stare. These guys were just busy, that's all.

Filed under: News items, Account Security

TurpsterVision: Happy

We can't believe it either – Turpster has been let loose on to bring you videos from in and around the World of Warcraft! You've heard him on the WoW Insider Show, and now see him on TurpsterVision right here on

Happy Labor Day everyone! But more importantly, Happy Birthday to me! Today is my favorite day of the year for obvious reasons but it could also be your favorite day of the year too thanks to my super-awesome-grunty-birthday-giveaway! All you have to do is to follow me on Twitter and sending me a 'Happy Birthday' tweet (Or anything you like, but it's my birthday - Did I mention it's my birthday?) The winner will be selected after 12am Wednesday and notified via a Direct Message on Twitter so make sure to get your tweet in before then.

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Filed under: How-tos, Contests, TurpsterVision Authenticator iPhone app now available in Europe

These things sometimes take a while, but Blizzard has finally made the authenticator app available in the European iTunes stores (you can download it here). As with the NA version, the app is a freebie and designed to add an extra layer of security to your account thanks to a random number generator.

We've already posted a hands-on look at the app and I had a quick play with it while writing this post. It seems really easy to use once you sync the app to your account and there's something very special about seeing the Blizzard logo pop up on my iPhone. The app should also work on the iPod Touch and is available now, so if you've already merged your WoW account then this might well be the app for you. I certainly carry my iPhone around with me more than my keys so this little app is a very welcome addition.

Filed under: Blizzard, News items, Account Security, Europe

The Queue:

Welcome back to The Queue, WoW Insider's daily Q&A column where the WoW Insider team answers your questions about the World of Warcraft. Alex Ziebart will be your host today.

So we said that we would have a special edition of The Queue this past Saturday. It never happened. Why? Well, the intent was for it to be entertainment while we all sat in the queue for BlizzCon tickets. Yammer about BlizzCon, get excited, all of that sort of thing. Adam and I put ourselves in the ticket queue, were getting ready to push the post out, and then... ticket sales were over. It was kind of a pointless post at that point! So it never happened. We apologize for that.

The ticket sales went surprisingly smoothly. We're always going to find something to gripe about (holy crap why don't they have more tickets) but the whole thing didn't come tumbling down this year, and that's such a massive improvement over last year. It was a good thing.

Dusseldorf asked...

"Is there any benefit to converting my account to a account? I see problems with users logging in all the time, and was just wondering the point of converting."

Read more →

Filed under: Analysis / Opinion, The Queue login servers down again tonight

We're getting tons of reports regarding the login server being down yet again tonight, and I can say from personal experience that it absolutely is down. Am I surprised? Not at this point, no. Am I disappointed? Absolutely. This is not a one-time problem, it's occurring with ridiculous regularity, and I really hope it gets fixed soon.

Surely, the Customer Service team will link their support page multiple times throughout the night, but I think we all know by now that what's on that page is not the heart of the problem. It might solve the outliers, but it's becoming very clear that the issue is not on our end here.

We'll update you if anything else happens, but hopefully it will just clear up and it won't come to that.

Filed under: Realm News, Realm Status

Official connection issues support page

There have been a lot of login server related issues lately with accounts, and from all indication they don't all seem to be for the same reasons. Tom may not have the same issue as Sally who isn't necessarily getting the same error message as Jimbo. As much as the problems are annoying me, the more widespread problems tend to clear up pretty quickly. Usually. For some of the odd, lingering issues you may run into, Blizzard's Support page has added a section for connection issues within World of Warcraft with some common solutions. Note that these won't necessarily fix every issue that crops up with the login servers, but it should solve some of them!

The most common solution that seems to work out for people is the suggested edit to the file, using something like Notepad. Look for the Data folder within your World of Warcraft folder, open it up, then open with a simple text editor. Check to be sure all four of these lines are contained within:

Read more →

Filed under: Analysis / Opinion, Realm Status, Blizzard, Account Security

iPhone authenticator now in app store, for free

A few days ago, Blizzard semi-accidentally revealed that they were working on a cell-phone version of the authenticator (which works well along with the whole account thing). Excitingly for many of us here, the iPhone was one of the supported platforms. Today, the Mobile Authenticator has appeared in the app store, and I've got it installed on my iPhone. And it's free!

You can find it in the app store on your phone by searching for "Blizzard" and scrolling down near the bottom. Or you can just click this iTunes link. Anyway, once you install it, it's a pretty simple matter to attach the authenticator serial number to your account, and then use the generated codes to log in to WoW.

It is also supposed to work on the iPod Touch, with the caveat that you need to be in wifi during the setup; thereafter, it can work without a network connection (on the Touch as well as the iPhone).

[thanks, Ray]

Filed under: News items, Hardware

Authenticators to be optional for the Forums and Armory

Many of the people who are actually allowed to surf the official World of Warcraft forums were a little unhappy with the change to accounts simply due to the fact that it meant that if you had an authenticator attached to your account, you now had to use that authenticator to log onto the forums, which wasn't needed before. Even if you're allowed to surf at work, and even if the authenticator has a ring on it to so it can be attached to your keys, not everyone feels comfortable carrying that thing around all of the time. You lose it, you're out of luck for awhile.

The other day, Bornakk announced some good news that I think a lot of those individuals may have missed: They've temporarily removed the requirement to use an authenticator for the forums and the Armory. In the future, they'll be making this feature optional. You'll be able to choose whether or not you want to use the authenticator on the forums. Why would you want to do that? Well, if your account uses an authenticator, it's going to keep keyloggers and hackers/scammers from stealing your account or characters, but if the authenticator isn't attached to your account on the forums, it can still be used for spamming keylogger links since all that's needed there is your password. If you have your authenticator turned off, it's going to do a whole load of nothing to stop that from happening.

It's nice that it will be optional, but if you frequent the WoW forums and don't plan on using your authenticator there, keep in mind that you'll still want to be very careful about where you surf and what you click if forum access is something you enjoy having. In my experience, the forum mods are much less forgiving and not nearly as quick to respond as the in-game GM team.

Filed under: Analysis / Opinion, Blizzard, Account Security

Mac users having login issues this afternoon [UPDATED]

We've received a lot of reports of Mac users having problems with the login servers this afternoon, and the Tech Support forums certainly lend some weight to those reports. The thread isn't a 26+ page behemoth yet, but it's only getting started. We don't know how widespread the issue is quite yet, but it seems significant enough.

Blizzard representatives are on the case, and while they haven't fixed the exact problem, they have found a workaround: This is only happening with the World of Warcraft specific login servers, and thus it's only happening to World of Warcraft specific logins. If you merge your World of Warcraft account into a account, you will be able to log in.

It's no fix, but if you're desperate enough to play and haven't yet merged your account over, now is a pretty good time to do it. Personally, I'm not sure why you wouldn't do it anyway, but that's just my preference talking. If this login issue gets worse before it gets better, we'll be sure to let you know.

Update: This issue appears to be cleared up, but please let us (and Blizzard of course) know if that's not the case!

Filed under: Realm News, Analysis / Opinion, Realm Status

Blizzard rolls out new accounts

We gave you a heads up a bit ago on the preparations for the new accounts, and now they're here, both for the EU and, apparently in the US only for now. We saw a "preview" of these accounts back during Wrath of the Lich King Beta, when we signed in using our email addresses and got a pet penguin in the mail "as a thank you for signing up for a account," But now they're here and they're live.

Read more →

Filed under: Analysis / Opinion, Blizzard, News items, Achievements

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