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Posts with tag battlenet

Battle.net login servers down again tonight

We're getting tons of reports regarding the Battle.net login server being down yet again tonight, and I can say from personal experience that it absolutely is down. Am I surprised? Not at this point, no. Am I disappointed? Absolutely. This is not a one-time problem, it's occurring with ridiculous regularity, and I really hope it gets fixed soon.

Surely, the Customer Service team will link their support page multiple times throughout the night, but I think we all know by now that what's on that page is not the heart of the problem. It might solve the outliers, but it's becoming very clear that the issue is not on our end here.

We'll update you if anything else happens, but hopefully it will just clear up and it won't come to that.

Filed under: Realm News, Realm Status

Official Battle.net connection issues support page

There have been a lot of login server related issues lately with Battle.net accounts, and from all indication they don't all seem to be for the same reasons. Tom may not have the same issue as Sally who isn't necessarily getting the same error message as Jimbo. As much as the problems are annoying me, the more widespread problems tend to clear up pretty quickly. Usually. For some of the odd, lingering issues you may run into, Blizzard's Support page has added a section for Battle.net connection issues within World of Warcraft with some common solutions. Note that these won't necessarily fix every issue that crops up with the login servers, but it should solve some of them!

The most common solution that seems to work out for people is the suggested edit to the realmlist.wtf file, using something like Notepad. Look for the Data folder within your World of Warcraft folder, open it up, then open Realmlist.wtf with a simple text editor. Check to be sure all four of these lines are contained within:

Read more →

Filed under: Analysis / Opinion, Realm Status, Blizzard, Account Security

Authenticators to be optional for the Forums and Armory

Many of the people who are actually allowed to surf the official World of Warcraft forums were a little unhappy with the change to Battle.net accounts simply due to the fact that it meant that if you had an authenticator attached to your account, you now had to use that authenticator to log onto the forums, which wasn't needed before. Even if you're allowed to surf at work, and even if the authenticator has a ring on it to so it can be attached to your keys, not everyone feels comfortable carrying that thing around all of the time. You lose it, you're out of luck for awhile.

The other day, Bornakk announced some good news that I think a lot of those individuals may have missed: They've temporarily removed the requirement to use an authenticator for the forums and the Armory. In the future, they'll be making this feature optional. You'll be able to choose whether or not you want to use the authenticator on the forums. Why would you want to do that? Well, if your account uses an authenticator, it's going to keep keyloggers and hackers/scammers from stealing your account or characters, but if the authenticator isn't attached to your account on the forums, it can still be used for spamming keylogger links since all that's needed there is your password. If you have your authenticator turned off, it's going to do a whole load of nothing to stop that from happening.

It's nice that it will be optional, but if you frequent the WoW forums and don't plan on using your authenticator there, keep in mind that you'll still want to be very careful about where you surf and what you click if forum access is something you enjoy having. In my experience, the forum mods are much less forgiving and not nearly as quick to respond as the in-game GM team.

Filed under: Analysis / Opinion, Blizzard, Account Security

Mac users having login issues this afternoon [UPDATED]

We've received a lot of reports of Mac users having problems with the login servers this afternoon, and the Tech Support forums certainly lend some weight to those reports. The thread isn't a 26+ page behemoth yet, but it's only getting started. We don't know how widespread the issue is quite yet, but it seems significant enough.

Blizzard representatives are on the case, and while they haven't fixed the exact problem, they have found a workaround: This is only happening with the World of Warcraft specific login servers, and thus it's only happening to World of Warcraft specific logins. If you merge your World of Warcraft account into a Battle.net account, you will be able to log in.

It's no fix, but if you're desperate enough to play and haven't yet merged your account over, now is a pretty good time to do it. Personally, I'm not sure why you wouldn't do it anyway, but that's just my preference talking. If this login issue gets worse before it gets better, we'll be sure to let you know.

Update: This issue appears to be cleared up, but please let us (and Blizzard of course) know if that's not the case!

Filed under: Realm News, Analysis / Opinion, Realm Status

Battle.net accounts coming to the EU

Blizzard's various websites (official WoW site, the Armory, etc) have all been down for maintenance today, and we had no real idea why. Word is coming in from the EU that the switch to Battle.net accounts that we talked about previously is finally coming about. Portions of the official EU site are redirecting to this Battle.net login page.

We knew this would happen eventually, especially since the name of the Authenticator changed on the PTR from being World of Warcraft specific to a more broad Battle.net name, but the fact that it's coming without formal notice is a bit surprising! If you're unfamiliar with what a Battle.net account actually is, it's more or less the same as your WoW account but instead of an account name, it uses your e-mail address and it spans all Blizzard games. Considering the Starcraft II beta is rumored to be starting quite soon, this is probably good timing for the switch.

We have no idea if this switch is happening in the US yet, but it's probably a safe assumption that it will. Or if it hasn't, we'll be seeing it very soon. If we find out more, we'll be sure to let you know.

Update: It does look like this is coming to the US soon as well.

[Thanks to everyone for the tips, and Kumbol for the screenshot]

Filed under: Analysis / Opinion, Blizzard, Account Security

Blizzard makes deal with Massive for Battle.net ads

The AP is reporting that Microsoft's game advertising division (called Massive, Inc., not to be confused with Massively), has signed a deal with Blizzard to offer advertising on their upcoming Battle.net revamp, presumably to premiere with Starcraft II. This is apparently out-of-game advertising, i.e. the ads you'll see upon login to the service, not necessarily on in-game billboards or other nonsense like that. Battle.net is Blizzard's online service -- they've used it since way back in the Diablo days, and they've always had ads for their own products in it. But now they've contracted with this company Massive, Inc. to put other ads in there, and since they've been planning for a revamp for a while, you can probably expect to see the ads in right away when the new service launches.

How will this affect us as WoW players? It might not -- Blizzard may leave WoW on its own launcher, rather than having you go through a Battle.net launcher to sign in. On the other hand, WoW is clearly Blizzard's biggest online game, and we already know that Blizzard plans to include some WoW features (achievements, accounts) in the Battle.net revamp, so it could be that they're going to unify everything under one launcher (WoW, Starcraft II, Diablo III), in which case you'd see these ads when you sign in as well.

Which makes us wonder why exactly we'd be paying $15 a month to see more ads on login, but don't panic yet -- we'll cross that bridge when we actually know it exists (for now, Blizzard hasn't announced any official plans to change the way WoW works with Battle.net, other than the fact that one account will work across all games). We'll keep an eye out for any other new Battle.net news -- there's definitely something big in the works.

Filed under: Analysis / Opinion, Odds and ends, Blizzard, Making money

Blizzard reveals new Battle.net features

DIII.net has a great writeup of everything Blizzard has said so far about the new Battle.net features, and while most of the information applies more to Diablo III and Starcraft II, there's some good tidbits in there for WoW fans as well. Battle.net is Blizzard's oldest online service -- it predates WoW by a few years and was notably used to play Warcraft 3, Diablo 2 and Starcraft online. It's making a return with a revamp for the release of Starcraft II, and in addition to the previously mentioned ability Battle.net will give playes to track achievements across all Blizzard games, the system will have a much more social feel than the previous incarnation of the service.

Player accounts, avatars, icons, and friend lists are all planned, and odds are that services like the Armory and even the WoW sign in may be tied to your Battle.net account in some way. Tournaments and rankings will be included (though it remains to be seen how this might be implemented in World of Warcraft), and Battle.net will even offer players the ability to save and share replays of Starcraft II games, and other e-sport-like features.

That last feature would be a perfect fit for WoW's Arenas, of course, but as much as players would like to be able to spectate Arena matches, odds are that there would have to be a lot of behind-the-scenes coding done on Blizzard's side. Starcraft is being built from the ground up to record matches, of course, but WoW's Arena system doesn't have that ability built in, and putting it in might be more work than Blizzard wants to do on that one area of the game. No word yet on when we might get the new Battle.net (odds are it'll come out right around the Starcraft II release, whenever that is), but from the look of it, Blizzard has big plans to expand the social networks they've built into World of Warcraft towards all of their properties.

Filed under: Analysis / Opinion, Virtual selves, Blizzard, Wrath of the Lich King, Account Security

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