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Posts with tag bbb

ESRB issues apology over email leak

Yesterday, we learned that the ESRB (Entertainment Software Rating Board) accidentally emailed the names of people who had complained about Blizzard's potential use of Real ID names on the official Blizzard forums. The ESRB has since sent out this apology:
Yesterday we sent an e-mail to a number of consumers who wrote to us in recent days expressing their concern with respect to Blizzard's Real ID program. Given the large number of messages we received, we decided to respond with a mass e-mail so those who'd written us would receive our response as quickly as possible - rather than responding to each message individually, as is our usual practice.

Through an unfortunate error by one of our employees, some recipients were able to see the e-mail addresses of others who wrote on the same issue. Needless to say, it was never our intention to reveal this information and for that we are genuinely sorry. Those who write to ESRB to express their views expect and deserve to have their contact and personal information protected. In this case, we failed to do so and are doing everything we can to ensure it will not happen again in the future.

The fact that our message addressed individuals' concerns with respect to their privacy underscores how truly disappointing a mistake this was on our part. We work with companies to ensure they are handling people's private information with confidentiality, care and respect. It is only right that we set a good example and do no less ourselves.

We sincerely apologize to those who were affected by this error and appreciate their understanding.

Sincerely,
Entertainment Software Rating Board
I am glad that the ESRB apologized, and it is telling that they have also acknowledged how ridiculous the mistake was in light of the subject matter. Suffice it to say, good on the ESRB for not only apologizing but understanding the issues present over online privacy. Hopefully this whole debacle can be used as a teaching moment.

Filed under: News items, Account Security

ESRB unintentionally exposes email addresses of people who filed complaints over Blizzard's Real ID system [Updated]

Update: The ESRB has since issued an apology.

During the recent Real ID catastrophe on the forums, many players decided to appeal to an industry source that might have been able to sway Blizzard to change its mind. These players contacted the ESRB (Entertainment Software Rating Board) as a Better Business Bureau-type middleman in this situation with their concerns. The ESRB itself has championed such causes in the past with its Privacy Online program, which is designed to help companies meet various privacy laws like the Children's Online Privacy Protection Act (COPPA).

Since Blizzard recanted its decision about the forums, the ESRB faithfully followed up with those concerned.

Unfortunately, in that followup email, the ESRB exposed individuals to a new set of privacy concerns.

The letter and more information after the break.

Read more →

Filed under: News items, Account Security

A pink moonkin for the Raid for the Cure raffle

Serthida has posted a set of pictures that serve as a perfect reminder of the Raid for the Cure coming up this weekend: she's finished the pink moonkin plushie that they're going to be giving away in the raffle (with the winner chosen from donations to the Susan G. Komen for the Cure foundation). We've collected them in an easy-to-browse gallery below for your perusing pleasure.

As you can see, she says she used the same pattern as the other plush mookin she made, though of course it's all done up in pink fur from this fabric site. "The horns, beak, claws, and feet," she tells us, "are made of fleece, and inside each leg there is a packet of plastic pellets to give it some additional weight." It's all handsewn, as doing it with a machine is apparently tougher with all of that fur flying. And she says that "the eyes are some pearly buttons I found at the craft store. They just looked neat." Neat indeed; while it's weird to see a pink moonkin, the idea definitely works for the cause. Don't forget -- Raid for the Cure is going down this coming weekend, November 14th, on the Kael'thas realm.



[via BBB]

Filed under: Fan stuff, Virtual selves, Odds and ends, Galleries, Fan art

Blizzard gets an F at the Better Business Bureau

Looks like quite a few of those players who threatened to complain about Blizzard ended up doing so: over on the local Better Business Bureau website for Blizzard's region, our favorite game developer has earned an F. The BBB says that they've been given this rating "for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law's licensing or registration requirements, their complaints contain especially serious allegations, or the company's industry is known for its fraudulent business practices." Ouch. We don't really know that any of those things are true about Blizzard's way of doing business, but there are certainly many people on the forums every day who claim that the first two especially are major issues.

Personally, I'm as big a critic of Blizzard as anyone when I think that there's something to complain about, but this rating hardly seems justified -- even if the BBB has received tens of thousands of complaints, that's still just a small portion of the playerbase. And despite the occasional downtime and various class nerfs, they hardly deserve an F rating, especially when a company that many people really do have issues with is riding along with an A rating. The BBB page also says that Blizzard's mass bannings have been a factor in many complaints -- there is probably no distinction made (or that can be made) in terms of complaints between people who have broken the ToS and people who have not.

At any rate, even if the F rating is there, it obviously has very little effect on Blizzard's business -- how many of you ran to check the rating before you decided to subscribe to World of Warcraft? It seems like a few customers (who may or may not have broken the rules to begin with) have ruined Blizzard's reputation with the BBB, but it's fairly apparent that the BBB doesn't hold much sway among Blizzard's customers anyway.

[Thanks ThisURLNotFound!]

Filed under: Analysis / Opinion, Fan stuff, Virtual selves, Odds and ends, Blizzard

WoW Insider Show with BRK and BBB live tomorrow


Should be a great show tomorrow on the podcast, as we welcome two terrific WoW bloggers to the table. In one place together for the first (second? third?) time ever, both Daniel "BigRedKitty" Howell (who has his own very popular, very well-done podcast, by the way, if you haven't heard it yet) and John "BigBearButt" Patricelli will be in attendance. And we'll be talking about, as usual, all the biggest stories from the past week in Warcraft, including how the new Kara boss is going (and almost gone), whether Karazhan itself is too easy these days, and that whole class forums megaton yesterday (that turned out to be a dud, more or less). And we'll cover the end of the zombie event, too, and whether or not it worked the way Blizzard planned it to, or if they cut it short early because of all the griefing.

The show will air live at 3:30pm Eastern (time zone calculator) over on our Ustream page. Lots of people have had questions about how to get the show lately (and of course, it hasn't helped that our feed is going through some growing pains), but all of your questions should be answered in our last podcast post. And we're working on the quality issues, too -- I can assure you that the recording issue has been fixed, so no more tinny voices this week.

But you don't want to wait until the recording anyway -- join us on the Ustream page tomorrow (or just come back to this post -- the stream is embedded after the break), and you can chat with us and other listeners live, as well as vote in polls and participate in a rumored "aftershow" that's been popping up after we're done recording lately. See you tomorrow!

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Filed under: Analysis / Opinion, Fan stuff, Instances, Humor, Bosses, WoW Insider Show

The Scout Report returns, and there is much rejoicing


No idea how I missed this for so long (we reported on it once that I can find, way back in June of last year), but BBB is right -- The Scout Report is a terrific WoW webcomic that could probably use some more attention. From the very beginning, it's got pretty great timing and a healthy dose of cynicism. And it's super funny, which is always good for a webcomic.

Apparently it's been away for a while, but like BBB, we are happy that it's back (and I've got some archives to read through). We'll have to make sure to add it into the Sunday Morning Funnies from now on.

Filed under: Hunter, Odds and ends, Humor, NPCs

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