Posts with tag billing

Submitting a GM ticket has always been sort of an arcane process -- you're not really sure where your ticket goes, or to who, or what steps have been taken to resolve your particular issue. It's a pain! Thankfully, it's always been a long-term goal of the support department to demystify and improve the support process for players, and Blizzard has unveiled a big new step in that direction: a new support website.

What's so great about it? Well, it collects all lines of communication for support in one place and attempts to provide automated help for your request where applicable, while you wait for a representative. The biggest improvement, though, is that the site lets you track the progress of your support requests. This includes tech support emails, billing inquiries, and yes, GM tickets. You can edit your ticket while it's in the queue, track it, and even update your ticket and place it back in queue after it's been closed if you feel it wasn't addressed properly.

The full text of Blizzard's announcement is after the cut.

Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Alex Ziebart will be your host today.

We haven't kicked off The Queue with reading music in awhile, so let's change that. Once upon a time I posted some Rhett and Link for you, an internet-based musical comedy duo, and people seemed to enjoy it. So here's more! Behold, the T-Shirt War. T-Shirt War was actually my second choice behind the far more hilarious Butt Drugs, but perhaps Butt Drugs aren't as safe for work. Still, funny stuff. Butt Drugs.

The Queue is actually a bit short today, since a majority of the questions we've been receiving require rolling bones and gazing into a crystal ball to answer. If you have a non-Cataclysm question for us, please ask in the comments below!

busuan asked...

"Why is there almost no sound effect for a warrior's shouts? In Diablo II, the similar shouts come with awesome sound effects. But in WoW, warrior shouts merely generate a visual cue. If Blizzard though effect were annoying to other people, they could have restricted the effects as self-only."

A blue poster on the forums today announced that the updates to Blizzard's websites are now complete. These updates have caused all of Blizzard's sites to work either poorly or not at all for the past few days.

They were doing these updates to provide greater security and new features. While we might never know what the new security aspects are of the site (we can guess at stronger encryption, etc...), we expect to see some new features on their site in the future.

Personally I'm glad their update is done. My credit card recently expired and I had to put in a new number, but wasn't able to because the site kept messing up. However this afternoon I was able to update my billing information without a hitch. Back to the multi boxing for me...