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Posts with tag blue

Blizzard's tips for dealing with a locked account

Having your account locked isn't an uncommon problem -- and it doesn't necessarily mean your account has been compromised. Because Blizzard is trying to stop hackers in their tracks, doing anything that makes it look like you aren't the one playing the game -- like logging in from an unusual location -- can trigger a lock. So what's a gamer to do when hit with a locked account? Fortunately for all of us, Blizzard CS representative Araxom has explained how to avoid locked account woes -- without even getting in touch with customer support.

An easy fix? Change your password from your new computer or new location. This requires you to authenticate with Blizzard -- and answer your secret question -- so the servers are sure that you're actually you. Another helpful tidbit: have an authenticator (or authenticator app) attached to your account and SMS protect enabled. These helpful security features not only make it harder for your account to get stolen -- they can make it clear to Blizzard that your account is in your hands, even if you're logging on from a new computer.

For more details and tips, check out Araxom's thread on Reddit. And if your account actually has been hacked, it's going to take a few more steps, but we'll walk you through it.

Filed under: News items, Account Security

Breakfast Topic: How do you talk to Blizzard?

Breakfast Topic How do you talk to Blizzard
When I left World of Warcraft, about two years ago, if you wanted to talk to Blizzard, you didn't have many options. You could submit an in-game ticket if you had a problem or post complaints or discussion in the forums and hope for a response. But response time for GMs was typically slow and you could never tell if a Blizzard employee would jump on responding to your forum thread. Having a conversation with a Blizzard employee seemed like a rare thing -- that involved a heck of a lot of luck

And while there's still no way to guarantee a blue response, when I came back to WoW, I was most surprised by how much communicating with Blizzard had changed. These days you can find Blizzard and Blizzard employees on the forums and in-game, of course, but you'll also find them on Facebook, Twitter, YouTube, and even Reddit. And they're not just there to talk official Blizzard business (though they certainly answer questions from time to time): you're just as likely to find them chatting and joking, just like anyone else on social networks.

So when you've got a burning question or a game problem that needs addressing, where do you go to talk about it? Do you stick to the classic official channels, or do you launch into a discussion on Twitter?

Filed under: Analysis / Opinion, Blizzard, Breakfast Topics

Mists of Pandaria Beta: Raid testing to begin Friday, June 22

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If you're itchin' to get your hands on some new beta raids -- and we're sure that applies to none of you, because everyone in the world is totally content just running Dragon Soul again -- there's good news: MoP raid testing begins this Friday, June 22. Testing begins with the 10-player normal version of -- aw heck, I'll just let Blizzard Game Designer Daelo tell you:

Raid Testing - Starting Soon
We plan to start Mists of Pandaria Beta raid testing this Friday, June 22. We'll begin testing with the 10 player Normal difficulty version of the Stone Guard in Mogu'shan Palace. Available testing times for testing will be posted soon. 25 player Normal difficulty testing should begin next week, with Raid Finder and Heroic difficulty testing to follow in the weeks ahead.

You must be level 90 to participate in the raid test, and level 90 character templates will not initially be available. We do have some new technology that automatically raises or lowers your items to the appropriate level for testing. So as long as you have a Mists of Pandaria quest or dungeon item in every slot, you'll be fine.

Note that player interface add-ons are disabled on the beta at this time while we work through some technical issues. They'll be available once again at some point in the future.

As always with raid testing on beta or public test realms, the schedule is subject to change or cancellation with very little warning. Server issues, build issues, newly discovered encounter, combat, or class bugs, and many other reasons could prevent testing. While I will endeavor to provide warning about future tests, this will also not always be possible. Whatever I do know, I'll post here in the Beta Dungeons forum as soon as possible.



Well, you heard the blue! If you want to get in on the action, you'd better start grinding out that MoP gear now. And if you're looking for raid partners, there are guilds actively recruiting for raiding on the beta -- just keep your eyes on trade chat for details.

It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!

Filed under: Raiding, Mists of Pandaria

Blizzard committed to keeping a sense of community

Despite some players' objections that the Dungeon and Raid Finder tools have made dungeon- and raid-running too impersonal, Blizzard has responded that it has a commitment to keeping a sense of community. Nethaera took to the official boards to discuss the tough job of balancing the sense of community against meeting the needs of the community while making sure players feel connected to people around them.

Nethaera echoes a very important point, one that just doesn't get enough play in the MMO genre and its contenders -- people play whatever MMO their friends are playing. People go where the people are. The ingenious part is that while players are deriding the Dungeon and Raid Finder tools for destroying community and tearing people apart, the new Real ID instancing is making grouping and playing with new people I had never imagined I would play with a possibility. New communities are being formed. Just because the community doesn't look or feel like it did seven years ago does not mean that a sense of community is gone. It's just in different places.

Hit the jump for Nethaera's full post. Sound off in the comments about how you think Blizzard should go about fostering its community.

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Filed under: Blizzard, News items

Blizzard looking into weapon enchant display solution

The World of Warcraft artists are second to none in the industry, masterfully turning concepts into game reality. What happens, sadly, when your awesome weapon graphics are overshadowed by the overzealous weapon enchant you are practically required to have? Blizzard is still looking into a way to deal with displaying weapon enchants, either through a toggle, some other interface switch, or some unannounced feature yet to be determined.

While I agree with Blizzard that iconic and recognizable looks are a great way to pinpoint what items are capable of how much damage and power, as we have seen with transmogrification, the general scope of iconic looks has changed drastically. If it's possible and feasible, Blizzard will allow us to toggle our enchants, especially after the success of transmogrification.

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Filed under: Cataclysm, Mists of Pandaria

The Daily Blues: Special Cataclysm report

Eyonix and Wryxian has been busy responding to questions about the just announced Cataclysm Stats and System Changes. We're going to do a special edition this afternoon of The Daily Blues and get you all the blue posts and surrounding questions/answers that are coming in.

We'll keep the latest blue post about the break. For a record of everything that's been said today, check after the break (there's already several there).

Eyonix
Eyonix,

So what's the point of being a tank anymore?

All other classes will have buffed hit points.... except tanks
All other classes will have bonus defensive capabilities.... except tanks
All dps armor will have more stamina ... except tank armor.

So why are tanks getting the big screw job?


Tanks will have much more health and armor with gear, enchants, gems, and talents. From gear they'll also be getting mitigation stats such as parry and dodge (when applicable). Don't worry tanks will still be tanks, and dps/healers wont be able to fulfill that role anymore than they are able to now.


Eyonix
Very nice changes overall. Only question I have is what is the point of calling plate armor plate armor if it has the same or nearly the same mitigation as cloth? Seems rather silly.

Plate will still possess much more armor than cloth, the difference just wont be as significant as it is now.


Wryxian
How does weapon skill chances affect for achievements such: Did Somebody Order a Knuckle Sandwich? Master of Arms I take you already know what I mean.

They may well become candidates for Feats of Strength, but I have no information on this right now.


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Filed under: Cataclysm, The Daily Blues

The Daily Blues

Each day WoW.com will take you through all the blue posts and other Blizzard news from around the internet. From Ghostcrawler's latest posts to the lowdown on StarCraft II and Diablo III, we'll keep you informed.

Ghostcrawler


Ghostcrawler -- 3.3.3 Mage changes
The Combustion change was to let its cooldown line up better with e.g. trinket cooldowns. It just felt awkward at 3 min.

The Fireball glyph change was because some Fire mages were getting such absurdly high crit rates that even more crit wasn't attractive. We weren't trying to make this particular glyph ridiculously powerful.

The actual dps increases are something more like adding Pyroblast to Torment the Weak and Empowered Fire. That may have missed the most recent patch notes.

I would also expect Arcane damage to fall overall with the Incanter's Absorption change. (Torment is also gratuitously overpowered, but that would be too big a change for now.) That should get Fire a lot closer to Arcane. Getting Frost up there too is harder, but we're still trying.

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Filed under: The Daily Blues

Patch 3.3.3 PTR: Zarhym clarifies new holiday boss mechanics

So one of the new changes coming in Patch 3.3.3 is that one will be able queue up using the dungeon finder in order to fight world event bosses such as the Crown Chemical Trio or the Headless Horseman. However, the actual extent of the changes is a bit more involved, as Zarhym clarified in a recent forums post. Here's the rundown:

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Filed under: News items

Zarhym: More content coming before Cataclysm patch

In response to some complaining that we were going to run out of content to play before Cataclsym; Zarhym responded that there was still a lot of content for the average player and:
With that being said, we do have some additional PvE and PvP content and changes we plan to implement prior to the release of the big Cataclysm patch and subsequent retail release of that third expansion. We'll be discussing these new features in more detail in the coming weeks.
This pretty much dashes any hopes of the expansion being released before midsummer or fall, since they wouldn't be developing any new content otherwise. Zarhym goes on to tell us that ICC will be the last tiered progression raid before Cataclysm. So we probably won't be getting the raids in the Sunwell Plateau, but we may get another Isle of Quel'danas and some more PvP fun as well.

When asked if there was going to be any more tiered or higher level gear, Zarhym sidestepped the issue by admitting he was being ambiguous. So we may have other ways than raids to get better gear after ICC. Or we may not. Still this confirmation of more content before the big pre-expansion patch is news.

Filed under: Blizzard, Cataclysm

Trinkets: Hard to get, and Blizzard likes it that way


Any caster worth their salt can remember the frustration involved in trying to nab the elusive Illustration of the Dragon Soul trinket from Sartharion in the Obsidian Sanctum. We tried everything we could to get it, from creating our own melee-heavy raid groups, to participating only in "3D zerg" runs hoping that participants would be too over-geared to want it, to participating in Less Is More achievement runs just so there would be less competition for it.

Towards the end of the Patch 3.2 days, people would run OS25 once a week just to try and get that one trinket. Most weeks, it wouldn't even drop. When it did, you'd have to beat a good twelve or thirteen people in a roll for it.

The Illustration was so valuable (1) because it was a darn good trinket with gobs of spell power, and (2) it seemed impossible get it -- or any good trinket, for that matter. You can still head to Dalaran and buy trinkets with emblems, like the Talisman of Resurgence, but their use is painfully specialized and their value is often less than trinkets you can find in lower level heroics.

It turns out that good trinkets are hard to find for a reason: Blizzard like it that way. Bornakk at the official World of Warcraft forums wrote today:
"Trinkets are really the one item (weapons are to a lesser extent) that we use to try and capture that old slot machine feel from the classic Molten Core days. Yes, completely random loot with huge loot tables can be frustrating but we are pretty far from being completely random these days. Trinkets however are still somewhat random, they can be hard to acquire, and there is often a lot of competition for them."

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Filed under: News items

Update on the Ghostcrawler situation


We reported this weekend on Ghostcrawler's self-imposed break from the forums. The response by the majority of the so-called mature fans was quite negative. Many were furious, and rightfully so in my opinion. It appeared that a key source of information for the community was taking leave. Right on the cusp of the Cataclysm alpha/beta, this would have been a terrible time for that to occur. We'd likely be in the dark about changes until they were discovered on the beta/PTR, and even then there would be little to no definitive philosophical discussion about the reasons behind the new content.

Ghostcrawler was apparently touched by the fan support, which you can see both in our post and the forum thread in the role forums. He's come back out and said that he will only be responding to topics he wants, rather than allowing clamoring forum-goers to push him into responding (or not responding).

This has been evident lately in the Shadow Priest QQ going on. When he doesn't respond to what is clearly inappropriate discourse, people get really angry. They think Blizzard is ignoring them, which isn't the case. The role forums are about discussion between players with Ghostcrawler occasionally appearing to offer some insight. Designers read everything on those forums, blue tagged or not.

His exact words, after the break.

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Filed under: Analysis / Opinion, Blizzard, News items, Forums

Missing help for World Explorers


This post by homestar over on WoW Ladies LJ reminds me of an issue we'd let drop by the wayside: where exactly is that help that World Explorers were supposed to get? Right now, as you move around the world trying to pick up the World Explorer achievement (and title), there's no real way to tell exactly what places you've explored and which you haven't. Obviously, the map colors in as you wander around, but it's not so granular that you can tell exactly where you need to go, so if there's only one small location you have to visit, as with homestar, you end up wandering around desperately trying to find that one little place you haven't hit yet.

The good news is that Blizzard already mentioned we would get help for this. The bad news is that it was over a year ago. Bornakk said that we'd have a way to tell on the map just where locations had been discovered and where they hadn't been seen yet, but since then we haven't really heard anything more about it. Obviously, a few things have been added to the maps, including quest icons, and instance maps have been added as well, but where's the Explorer help?

At this point. you have to think that Blizzard has moved on -- maybe whatever update Bornakk was hinting at did make it into the game and we just didn't notice it. But more likely, they couldn't figure out a good way to do this, didn't have a lot of call for it, and decided to spend the time on something else. Especially with the upcoming revamp of old maps, maybe we'll see maps that are a little more helpful in terms of getting the full Explorer achievement.

Filed under: Virtual selves, Odds and ends, Blizzard, Achievements

WoW Rookie: Save everything, sell everything


New around here? WoW Rookie points WoW's newest players to the basics of a good start in the World of Warcraft. Send us a note to suggest a WoW Rookie topic, and be sure to visit the WoW Rookie Guide for links to all our tips, tricks and how-to's.

It's clean-up time around here. Now that the WoW Rookie Guide is up and running to shuttle you to precisely the information you've been wondering about, we're poking through our older pieces to bring them up to date. (If there are any WoW Rookies whose datedness you find especially galling, shoot me a link at lisa [at] wow [dot] com and I'll prioritize it for updating.) Sometimes during the updating process, I uncover little gems, like this excerpt from Elizabeth Harper's 2007 piece Money-making 101. Be sure to visit the entire article, by the way; it's an outstanding resource to make sure you arrive at your character's more costly milestones with gold in your pockets.

In the meantime, let's talk about what's worth selling and what's not. First of all: keep everything. Make buying or making big bags a priority; after all, you can't make money if you can't bring home loot to sell. If your bags get full, sure, go ahead and destroy grey items (items with their names listed in grey letters). (To destroy an item, left-click it, drag it to an open spot on your screen, and left-click again to drop it; reply "Yes" to the dialog box that pops up.)

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Filed under: Items, Tips, Features, WoW Rookie, Making money

Patch 3.2 confirmed for this week on the French forums?


It's entirely possible that my French is failing me (it's been a while since I studied it, and it might be getting rusty), but as far as I can make out, this blue post on the French customer support forums claims that patch 3.2 is coming "next Wednesday."

This is in the course of answering a routine question about where to get patch files and so forth - a surprising place for a patch release date confirmation, but I'll take my info where I can get it.

I'm not sure whether "next Wednesday" ("mercredi prochain" in the French) means August 5 (in which case the North American realms would get the patch tomorrow), or whether it means August 12 (in which case we'd get it the 11th), but I'd lean towards the former. So get your ducks in a row, faithful readers, and get ready for the Call of the Crusade.

[Thanks, Slainte]


Patch 3.2 will bring about a new 5, 10, and 25 man instance to WoW, and usher in a new 40-man battleground called the Isle of Conquest. WoW.com will have you covered every step of the way, from extensive PTR coverage through the official live release. Check out WoW.com's Guide to Patch 3.2 for all the latest!

Filed under: Patches, Europe

Friday Night Gin: Your weekly Blue roundup


Good evening fine ladies and good gentlemen, I want to invite you to head over to your liquor cabinet, grab some of that fine gin and do with it what you will. I like mine without anything added, right at room temperature. Ghostcrawler prefers his with coffee. Once you're settled, come back to your computer and read up on the best of the blues and the ghostly-crab-crawler.

Welcome to a new weekly column here at WoW.com. Each week we'll take a look at what Ghostcrawler and his cohorts at Blizzard have said about the game, highlighting all the important announcements and discussions.

What Ghostcrawler says in particular is of great importance these days to WoW. A lot of the stuff he's talking about is reflective of the direction of the entire design team at WoW, and if you follow what he's saying you'll have a better understanding of where the game is headed.

So after the break we'll wrap up what Ghostcrawler and the other blues had to say this week. This week's topic include: Battleground Focus, 5 Second Rule, On Class Representation Versus Actual Power, Going to heckle at BlizzCon?, Water Dungeon, Affliction Changes, Console WoW, Truth In Developer "Promises" About Change & An Angry Community, Amount Of Leveling, Phasing Technology, and Flying In Old Azeroth.

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Filed under: Analysis / Opinion, Blizzard, News items, Friday Night Gin

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