Skip to Content

WoW Insider has the latest on the Mists of Pandaria!

Posts with tag comcast

Blizzard gets an F at the Better Business Bureau

Looks like quite a few of those players who threatened to complain about Blizzard ended up doing so: over on the local Better Business Bureau website for Blizzard's region, our favorite game developer has earned an F. The BBB says that they've been given this rating "for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law's licensing or registration requirements, their complaints contain especially serious allegations, or the company's industry is known for its fraudulent business practices." Ouch. We don't really know that any of those things are true about Blizzard's way of doing business, but there are certainly many people on the forums every day who claim that the first two especially are major issues.

Personally, I'm as big a critic of Blizzard as anyone when I think that there's something to complain about, but this rating hardly seems justified -- even if the BBB has received tens of thousands of complaints, that's still just a small portion of the playerbase. And despite the occasional downtime and various class nerfs, they hardly deserve an F rating, especially when a company that many people really do have issues with is riding along with an A rating. The BBB page also says that Blizzard's mass bannings have been a factor in many complaints -- there is probably no distinction made (or that can be made) in terms of complaints between people who have broken the ToS and people who have not.

At any rate, even if the F rating is there, it obviously has very little effect on Blizzard's business -- how many of you ran to check the rating before you decided to subscribe to World of Warcraft? It seems like a few customers (who may or may not have broken the rules to begin with) have ruined Blizzard's reputation with the BBB, but it's fairly apparent that the BBB doesn't hold much sway among Blizzard's customers anyway.

[Thanks ThisURLNotFound!]

Filed under: Analysis / Opinion, Fan stuff, Virtual selves, Odds and ends, Blizzard

Blizzard: Comcast issues fixed

Eyonix is now reporting, as an update to yesterday's update, that Blizzard has resolved the issues with Comcast. So to quote the late, great Douglas Adams, "anything you still can't cope with is therefore your own problem." Which is not quite true -- Blizzard tech support and Comcast are probably still happy to listen to your issues (assuming you can get through their phone system), but the major outages from this weekend are reportedly solved.

There are still three stickied threads going in the technical support forums, so you can possibly find help or more information there if you're still having issues: Eyonix encourages anyone still having a problem to go there.

I'm on Comcast here in Chicago, but I didn't have any issues connecting this weekend (save for the fact that I was offline for half a day yesterday due to an unrelated computer error I had). Still, though we're not sure just how widespread the problem is, there were definitely some players suffering from lag and disconnects. Hopefully the problem is cleared up for good.

Filed under: Analysis / Opinion, Realm Status, Blizzard, News items

Blizzard: We're working on the Comcast problem

Snowman Eyonix posted an update to the ongoing Comcast issues on the forums today: he says that Blizzard is talking to Comcast about the problem, and that they may have identified the problem in a third-party network between the affected folks and Comcast themselves. He says work on the issue is ongoing, and that while they don't have an ETA, he'll let us know when there is more to know.

We don't know if the "third-party network" includes those Los Angeles datacenters that were being blamed earlier, and to be honest, we don't even know how widespread the problem actually is. A few of our writers are on Comcast -- most of us haven't had any problems at all, though one of our writers in LA is experiencing lag and the occasional disconnect.

We'll keep an eye on Eyonix's thread and let you know if anything changes. At this point, it seems the problems are known and Blizzard is doing what they can to solve things.

Filed under: Analysis / Opinion, Realm Status, Blizzard, Hardware

Widespread connectivity issues abound today

Users of Comcast and Verizon are experiencing technical difficulties today in their connectivity to the game. They are experiencing this in both connecting to the actual game, and then maintaining a good connection once in the game.

Blue poster Claudiog is seeking more information from the community on the technical support forums. In particular he's looking for traceroutes from affected users. Head over to their forums (ignoring their own ads) and help them out if you're struck with these issues.

Some users are stating that the Los Angeles datacenters are the culprits for the connectivity issues. However we want to caution users that Blizzard has made no official statement about their datacenters.

Read more →

Filed under: Realm Status, Blizzard, News items

Behind the scenes on the Comcast bandwidth limit

Our friends at BigDownload have a long but interesting feature up about that Comcast bandwidth limit and how it might affect PC gamers like us. Even though they chat with a lot of people higher up in both the ISP and gaming industry, the bottom line hasn't really changed: most people won't be affected by the limit, and if you are, there are things you can do about it. As we determined last time, at max, even if you run WoW 24/7 the entire month, you're still using only about 5gb, nowhere near enough to trip Comcast's limit. And even if there's a big patch download that comes through, it'll still be a very, very small percentage of people that come anywhere near it. While Comcast may change things in the future, there are a few voices already speaking out against bandwidth caps, including the Entertainment Consumers Association.

And if you do get suspended out of the blue? Best option is to just use another ISP -- even if Comcast isn't willing to support people who use tons of bandwidth, there will likely be another company that does. And if high-level broadband does become really widespread, it would be a bad business decision for Comcast as well to suspend large numbers of their userbase -- while there's always the chance that they could start charging a premium for more bandwidth, smaller companies will likely step up to fill any spaces that Comcast tries to screw over.

In short, right now, this isn't a problem. While in the future, Comcast may try to bring the bandwidth cap lower and lower, at this point, it doesn't effect enough people out there to worry, and even if you are affected, there are likely steps you can take to get around it, including going with another ISP if that's an option.

Filed under: Analysis / Opinion, Odds and ends, Blizzard, Economy

On WoW's bandwidth consumption

Some of you may have heard about the ISP Comcast's new 250 GB per month bandwidth caps. We've even gotten a few emails asking how this is going to affect WoW players. You can set your minds at ease: this will not affect us in any significant way.

The highest bandwidth I've ever heard of WoW using at a time is 30 KBps; this is in situations like raid fights or zoning into a city when there's a lot of data flying around. So if WoW was always running at peak bandwidth, 24x7, you'd be looking at around 70 GB per month, a sizable chunk of your cap. However, I rarely if ever see it go as high as 30 KBps; typical usage is more like 5 or below, often even in the sub-1 KBps range. And nobody plays WoW 24x7 all month, I hope.

Let's say your average WoW bandwidth is 2 KBps, which I believe to be a reasonable estimate. That comes out to about 7 MB per hour. So to estimate your monthly usage from WoW, multiply that 7 MB by how many hours you play a day (on average), then by 30. The average WoW player is on for something like 20 hours a week, which comes out to 600 MB per month - about 0.2% of 250 GB. Even if you were on 24x7 all month, you'd still only be looking at 4.8 GB, less than 2% of the cap. [Edited to fix numerical mistakes]

In short, you won't have to cut back on WoW to stay under a 750 GB per month cap.

Filed under: Tips, Odds and ends

WoW Insider Show 

Subscribe via  iTunes for our latest show.

Hot Topics


 

Upcoming Events


Around Azeroth

Around Azeroth

Featured Galleries

It came from the Blog: Occupy Orgrimmar
Midsummer Flamefest 2013
Running of the Orphans 2013
World of Warcraft Tattoos
HearthStone Sample Cards
HearthStone Concept Art
Yaks
It came from the Blog: Lunar Lunacy 2013
Art of Blizzard Gallery Opening

 

Categories