The role of community managers
by Olivia Grace 
Nov 7th 2012 at 2:00PM
Despite the header image, Blizzard Community Manager Zarhym has been being a little less cuddly than he looks lately. Oh, wait... you're saying Zarhym's the one on the right? OK then. Zarhym has been weighing in on the role of Blizzard's Community Managers, following a couple of critical posts on the US forums.
One post was elicited in direct response to Zarhym's own replies on a thread about dailies.
Zarhym
That's a fair point and I'll honestly think about that more as I'm flipping through the front page of the forums.
This is also a good time to remind people you can email WoWCMFeedback@Blizzard.com with your thoughts on our methods of community engagement. The posts in this thread commenting on my performance as a Community Manager, positive or negative, are better sent to my superiors so the topic of the thread stays on course. You can also personally give me feedback or chat with me on Twitter: @CM_Zarhym. I promise I at least read every tweet, and respond as often as I can. ;).
One post was elicited in direct response to Zarhym's own replies on a thread about dailies.
Zarhym
Quote:
I think what should be taken out of the responses of those players frustrated at the CMs response is the standard of discourse that is being set, through said CM, in threads like this.
A CM is blizzards representative on these forums and the closest we come to hearing/seeing information straight from "the horses mouth". Now the wow forums are at times very cynical and baiting/trolling can be rife, but for a CM to come into a thread (one that didn't dignify a response) and basically condone certain behaviours through both the language he used and the context he used it in is quite disgraceful and reflects pretty poorly on both blizzard and the CM team.
It is up to the CM, not the players, to set the standard when it comes to meaningful debate and conversation. Showing otherwise further condones bad behaviour and meaningless posts in this thread and others all over general.
I think what should be taken out of the responses of those players frustrated at the CMs response is the standard of discourse that is being set, through said CM, in threads like this.
A CM is blizzards representative on these forums and the closest we come to hearing/seeing information straight from "the horses mouth". Now the wow forums are at times very cynical and baiting/trolling can be rife, but for a CM to come into a thread (one that didn't dignify a response) and basically condone certain behaviours through both the language he used and the context he used it in is quite disgraceful and reflects pretty poorly on both blizzard and the CM team.
It is up to the CM, not the players, to set the standard when it comes to meaningful debate and conversation. Showing otherwise further condones bad behaviour and meaningless posts in this thread and others all over general.
That's a fair point and I'll honestly think about that more as I'm flipping through the front page of the forums.
This is also a good time to remind people you can email WoWCMFeedback@Blizzard.com with your thoughts on our methods of community engagement. The posts in this thread commenting on my performance as a Community Manager, positive or negative, are better sent to my superiors so the topic of the thread stays on course. You can also personally give me feedback or chat with me on Twitter: @CM_Zarhym. I promise I at least read every tweet, and respond as often as I can. ;).
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