Posts with tag connection-issues

Many folks this afternoon playing on EU servers have tipped us to the issues going on with Battle.net. It seems that they are unable to logon, with all accounts being stuck on the "Connecting" phase.

This is really bad timing for this to be happening, as it was just announced yesterday that on November 11th in the US and November 12th in the EU all accounts will have to be converted to Battle.net accounts. Many people are concerned that these problems will persist through the conversion, although it's important to remember that these issues have existed before Battle.net came about as well.

There has not been any official word from Blizzard on today's EU problems, but that hopefully be coming along shortly -- along with an idea of when it all will be fixed.

There have been a lot of login server related issues lately with Battle.net accounts, and from all indication they don't all seem to be for the same reasons. Tom may not have the same issue as Sally who isn't necessarily getting the same error message as Jimbo. As much as the problems are annoying me, the more widespread problems tend to clear up pretty quickly. Usually. For some of the odd, lingering issues you may run into, Blizzard's Support page has added a section for Battle.net connection issues within World of Warcraft with some common solutions. Note that these won't necessarily fix every issue that crops up with the login servers, but it should solve some of them!

The most common solution that seems to work out for people is the suggested edit to the realmlist.wtf file, using something like Notepad. Look for the Data folder within your World of Warcraft folder, open it up, then open Realmlist.wtf with a simple text editor. Check to be sure all four of these lines are contained within:

Vaneras over on the WoW EU forums put up a post today listing Blizzard resources for WoW players when the patch drops tomorrow. While the post doesn't say "Patch 3.0.2 is tomorrow" it does have the title "10/13 Patch Day Paradise!" But the fact that 3.0.2 is dropping tomorrow isn't really anything new.

The Blizzard resources he provides includes an FAQ on connection and patching issues. Topic covered include being stuck on connecting, having problems with your firewall, game version validation, corrupt patch files, blizzard downloader issues (see our patch mirrors for a quick and easy solution to that), and general patching advice for your operating system of choice.

He also points out the technical support phone numbers (US EU), but usually the fastest solution is to post on the technical support forums (US EU) and you'll get a response very quickly from a fellow player or from a blue.

Thanks to Trevor for the scoop

Many of us with cable internet connections are well aware of the problems that arise when cable companies specifically block certain applications, such as the recent problems with Comcast blocking Bit Torrent.

It looks like there may be a similar problem with Time Warner and Roadrunner Cable, as many of their customers have found to it difficult to impossible to play due to lag and latency issues for some time, reports the New York Post.

To some extent, both TWC and Blizzard have been blaming each other for a while, with Time Warner claiming they have done nothing to block any packets or traffic related to World of Warcraft, and Blizzard pointing out that all of the players on the east coast with these problems are Time Warner/Roadrunner cable customers.

It's difficult to say if Time Warner is being genuine in their confusion, since other ISPs have lied about similar issues in the past, but there are signs they are taking this seriously. They have contacted Blizzard's ISP, and players are saying that they have been contacted by Time Warner representatives looking to fix the problem.

Seeing the issue making it into print media, perhaps, will give them the extra initiative they need to get it completely sorted.

Bornakk announced today on the general discussion forums (why he didn't do this on the tech support forums, I don't know...) that they are having a number of realms randomly drop people. Indeed, this happened to me over on Eldre'Thalas this morning.

If you are having issues, remember that you can go to the Blizzard's tech support forums and ask a question there. You can also check out our guide for solving all these connection issues, if Blizzard doesn't come through with a solution for you.

We'll keep you updated on this weekend hiccup – stay tuned to WoW Insider for the latest!

Many of us, both in and outside of the United States, have been having serious connection issues with the game recently. Not only can we not connect to the game, but we can't even get on the main World of Warcraft website. This can be particularly infuriating because we can't go and find help. When I got dropped in the middle of Kael'Thas (the real fight, not the weeksauce one in Magisters' Terrace), I wanted to take my computer out to a field and yell obscenities at it about PC load letter.

WoW Insider feels your pain! After all, imagine having to write about WoW only to find out you can't get into WoW.

I wanted to answer a lot of the comments about what people can do. First and foremost, we're not Blizzard. So we can't really say for sure what's going on. We can make educated guesses through. Continue reading after the break for what you can do and where you can go to solve this problem.