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Posts with tag crashes

New Blizzard Video: How to disable all your addons, hopefully solve lots of issues

Blizzard's Customer Support team have posted the latest addition to their WoW Tutorials site, this time it's a video filling you in on how to solve your WoW technical issues in 60 seconds or less!

If you're suffering from high latency, low framerates, disconnections or similar issues, resetting your interface is worth trying before attempting more extreme measures. They're not talking about a simple /reload UI, which can be typed into the chat box, rather about renaming your Cache, Interface and WTF folders.

Why rename them? Don't you usually delete them? Well, you can certainly do that, but if the reset doesn't fix your issues, renaming them will mean that your settings can be restored to how they were before. As the video says, exit the game, and open the containing folder of your WoW installation. Rename the Cache, WTF, and Interface folders, to whatever you like. When you next start WoW, the folders will be recreated. If this fixes your problems, reinstall your addons one by one. You could, theoretically, grab installs and profiles from your old folders, but if something has become corrupted you risk replicating the previous issues.

A less extreme course of action than the one suggested in the video is to get an addon like Addon Control Panel that allows you to switch your addons on and off without logging out. Disable all your addons, then re-enable them one by one. You may find that one addon is the culprit! If this doesn't work, then your next step is the action recommended by Blizzard's team.

As always, keep your addons updated, either at their own sites or via Curse, WoWInterface or WoWAce. These "big three" addon sites are where most addon creators host their work, so other sites may not necessarily have the latest updates or correct versions.


Filed under: Blizzard, News items, Add-Ons

Breakfast Topic: Fun in the 3.0.8 sun


Patch 3.0.8 is here! So welcome to the new patch -- much like the old patch, only with more lag, crashes every 20 minutes, and plenty of other entertaining bugs! (Don't you just love patch day?) You would think that, by now, we'd have learned that patch days tend to be a bust for playing, but most of us at WoW Insider HQ rushed to log in as soon as the realms were back online, ready to enjoy some 3.0.8 goodness. Boy, were we in for a disappointment. (Though as some of you may have noticed, it was a great time to catch up on old world achievements, since the Wintergrasp bug was only crashing Northrend.) For those of you who decided to spend your Tuesday outside of the game, you managed to miss out on plenty of patch day fun -- but you may be just in time to enjoy stable playtime as Blizzard has scrambled to get things working again. (If you haven't picked up the patch already, here are some download mirrors to help you out.) Were you in-game on Tuesday night? If so, what were your experiences? Get any playtime in?

Filed under: Patches, Analysis / Opinion, Breakfast Topics

UPDATED: Lake Winterfail crashes Northrend


I love Wintergrasp. I do. I think it's the most fun aspect of the game right now, and I take every chance I get to play it. The first thing I did when I logged on was play some Battlegrounds and headed to Wintergrasp as soon as a game was up. Patch 3.0.8 kicked in earlier today with gameplay changes to the zone, aimed at making it faster-paced, more balanced, and more rewarding. That was the aim. Blizzard, however, seems to have missed terribly. A bug seems to occur every time a faction wins in Wintergrasp, crashing the entire continent of Northrend. Numerous tips have come in noting the same experience.

When servers come back online, the tables have turned and the battle begins anew. If players continute to battle and win, the server will continue to crash. The bug prevents Wintergrasp from ever being controlled, and has caused many servers' Northrend to crash repeatedly. It's kind of a bad episode of Twilight Zone. No official word about it on the forums yet, but it's a considerably large bug that disrupts gameplay for a lot of players, so I wouldn't be surprised if Blizzard takes down tall realms for a quick fix. Meanwhile, I'm about to try my luck in Wintergrasp again. Crash notwithstanding, I don't think I've ever had so much silly fun in my life.

UPDATE: This just in! Bornakk has stated on the official forums that Blizzard is aware of the issue and is investigating it. They may possibly disable the Battle for Wintergrasp on all realms until the issue is resolved. Players may still enter the zone but will not be able to participate in matches. It remains to be seen under which faction Wintergrasp control will fall under, if any. Stay tuned!

UPDATE: The Battle for Wintergrasp has been disabled for all realms until Blizzard can fix the problem. Control of the zone is retained by one faction.

Filed under: Patches, Bugs, Blizzard, PvP

Blame beta crashes on Unholy Blight

The beta realms have been even less stable than normal this weekend, which is a bit inconvenient when everybody is trying to test Naxxramas. Apparently the cause of the crashes has been pinpointed, and it's the Death Knight spell Unholy Blight (specifically Rank 2). It seems that whenever that spell was used, it would bring down the world servers. Perhaps it was mistakenly coded to surround the world servers with a vile swarm of unholy insects, instead of the DK's target.

So the devs have hotfix-disabled it; you will still see it in your spellbook, but it will have no effect if you try to cast it. A worthwhile trade-off for the servers staying up for more than five minutes at a time, I'd say. The other ranks, including the level 80 rank 4 version, are still available. The Storm Peaks and Icecrown zones were also causing issues, and will not be able to be hotfixed, so we'll have to continue to do without them until the next patch.

Filed under: Bugs, Realm Status, Death Knight, Wrath of the Lich King

Urgent Maintenace

Tseric informs us that the realms Aegwynn, Akama, Chromaggus, Draka, Drak'thul, Garithos, Hakkar, Khaz Modan, Jubei'Thos, Kul Tiras, Korgath, Malorne, Mug'thol, Runetotem, and Thorium Brotherhood have been taken down for urgent, but unspecified, maintenance.  Further the continent of Kalimdor seems to be having serious technical difficulties - reports in the general forums suggest that the continent may be crashing (or causing player disconnects) as frequently as every thirty seconds.  Ouch.  Thank goodness there's a lot of cool stuff in the Eastern Kingdoms - just hope you didn't log out in the wrong place...

Filed under: Realm News, Realm Status, News items

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