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Breakfast topic: Forgive and forget?


Wrath has been out for about a month now. We were excited about the game, but boy were we angry. We had restarts, extended maintenance, server queues, and whole host of other anomalies. Blizzard's solution was to address as many issues as they could and give us each three days of credit. There are still problems with random disconnects, server lag, and some other bugs. There's still work to be done, but it's getting better.

The one thing that I'm still very frustrated with is the evade issue. This seems to happen to me far more frequently than it did pre-Wrath. I hate it when a mob resets just as it would die, particularly when it's an elite. It always reminds me of Jester diving below the hard deck. I have nothing to do but try to kill the mob again or move on to another one that's (hopefully) not evading.

Over all though, I'm happy with Wrath of the Lich King. There are some dreadful quests, but some awesome ones as well. A lot of things are reused, but many are new as well. I'm over being mad and back to enjoying the game. But Blizz, if you're reading: please stop the mobs from bugging out and going home.

Now readers, it's your turn: Do you forgive Blizzard yet? What will it take to make you happy with WoW?

Filed under: Analysis / Opinion, Fan stuff, Bugs, Blizzard, Breakfast Topics, Expansions, Wrath of the Lich King

3 day credit for NA, EU customers


When patch 3.0.2 hit, we had a very long maintenance, shading towards 24 hours for some realms. And since then we haven't always had the best of realm stability; I know my own realm has had plenty of restarts, downed instance servers, and lag spikes in the past few weeks. It would have made raiding pretty hard if they hadn't nerfed the pants off it.

Blizzard knows about the realm problems as well as anybody, and as is their tendency, they're compensating for it by giving us all playtime credits. This time it's a full three days, for anyone with an active account on US, Oceanic, Latin American, European, and Russian realms (so basically everyone except Asia; the Asian realms have a different payment structure).

That's one thing I really like about Blizzard. They may mess up, but at least they try to fix it. Now can I have a Squashling, please?

Filed under: Realm News, Blizzard

The price of a game time refund

Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.

Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.

Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, Bosses, Hardware

Playtime credit for many European realms

Last Monday, July 21st, many European realms apparently underwent thirteen hours of additional maintenance. Players were understandably upset. Blizzard understands this too, which is why they're giving players with characters on any of those realms a one-day playtime credit, like they do. The battlegroups Cyclone, Nightfall, Conviction, Ruin, and Rampage were affected, which is to say the following realms:

Anachronos, Balnazzar, Blade's Edge, Bloodfeather, Bronze Dragonflight, Burning Steppes, Darkmoon Faire, Darksorrow, Darkspear, Defias Brotherhood, Earthen Ring, Frostwhisper, Genjuros, Hakkar, Haomarush, Hellscream, Kor'gall, Laughing Skull, Lightbringer, Lightning's Blade, Magtheridon, Molten Core, Neptulon, Nordrassil, Quel'Thalas, Ragnaros, Ravencrest, Runetotem, Scarshield Legion, Shadow Moon, Shadowsong, Shattered Hand, Silvermoon, Skullcrusher, Spinebreaker, Steamwheedle Cartel, Stormrage, Stormreaver, Stormscale, Sylvanas, Terenas, The Maelstrom, The Venture Co., Thunderhorn, Turalyon, Twisting Nether, Vashj, and Xavius

Anyone with an active account and a character on any of those realms will get a free day. That must have been some technical difficulty, since well over half the English-speaking European realms are on that list. Enjoy your playtime credit, my friends across the Atlantic.

Filed under: Realm News

One-day credit for Misery (EU)

Firstly, I would like to apologize for the image at right, which is really not directly related. However, the only thing I could think when seeing the battlegroup name was Helium going "Miiiisewy" -- watch these flash videos, especially the first one, and understand.

Now that's out of the way, here's what I meant to talk about. Apparently the realms in the European battlegroup Misery had some maintenance difficulties on May 21st and 28th, and will be compensated by the upstanding people at Blizz with a free day of playtime.

So if you have a character on any of the following realms, enjoy your €0.43 worth of credit:
Aerie Peak, Boulderfist, Eonar, Frostmane, Grim Batol, Jaedenar, Kazzak, Kilrogg, Outland, Ravenholdt, Stonemaul, Tarren Mill, Vek'nilash, and Wildhammer.
Oddly enough, they're also giving a day's worth of rested bonus to affected characters, which is something I haven't seen them do before. I wonder if that's going to be the norm in the future.

Filed under: Realm News, News items

Playtime credit for Bloodlust realms

Playtime credits: they're not just for European realms anymore! Blizzard must have been reading the comment thread for my post on the Bloodlust battlegroup's problems yesterday because, clearly in direct response to the demands of commenters Todd and oniwah, they are issuing a one-day credit to the accounts of anyone with characters on the affected realms.

Once more, those realms are: Aman'Thul, Barthilas, Blackrock, Caelestrasz, Dath'Remar, Dreadmaul, Frostmourne, Frostwolf, Khaz'goroth, Kil'Jaeden, Kilrogg, Nagrand, Ner'zhul, Proudmoore, Sen'Jin, Silver Hand, Thaurissan, Tichondrius, and Vek'nilash. So if you've got a character on one of those servers, perhaps $0.50 worth of playtime will help make up for your troubles. Did they ever fix the latency/disconnect issues, by the way?

Filed under: Realm Status

Some EU realms get a free day

A bit over a month ago, all the realms in the European battlegroups Crueldad, Hinterhalt, Némésis, and Nightfall suffered some extra downtime, and players on them received a credit for a free day of playtime to compensate. Looks like it's happened again. In exchange for for six hours of downtime on April 6, members on those battlegroups will once again get a free day. Here's a list of the affected realms:
  • Crueldad: C'Thun, Dun Modr, Los Errantes, Minahonda, Shen'dralar, Tyrande, Uldum, Zul'Jin
  • Hinterhalt: Arygos, Der Mithrilorden, Dethecus, Forscherliga, Norgannon, Teldrassil, Todeswache, Un'Goro
  • Némésis: Arak-arahm, Confrérie du Thorium, Eitrigg, Garona, La Croisade écarlate, Medivh, Uldaman, Vol'jin
  • Nightfall: Alonsus, Anachronos, Bronze Dragonflight, Burning Steppes, Darkmoon Faire, Darkspear, Kor'gall, Lightbringer, Molten Core
Enjoy your free day, folks. I'm just glad I get to use my "1up" image again.

Filed under: Realm News

Playtime credit for some EU realms

Apparently there was some extra downtime (7 hours!) for some of the European realms on Wednseday. To compensate, Blizzard is giving a one-day playtime credit to anyone with an active character in the affected battlegroups: Crueldad, Hinterhalt, Némésis, and Nightfall. That's one of the things I like about Blizz -- they may mess up, but when they do, they try to fix it (except when it comes to Life Tap).

In case you're not sure what battlegroup you're in, here's the realm listings. If you have an active character on any of these European realms, you will be credited a day of playtime.
  • Crueldad: C'Thun, Dun Modr, Los Errantes, Minahonda, Shen'dralar, Tyrande, Uldum, Zul'Jin
  • Hinterhalt: Arygos, Der Mithrilorden, Dethecus, Forscherliga, Norgannon, Teldrassil, Todeswache, Un'Goro
  • Némésis: Arak-arahm, Confrérie du Thorium, Eitrigg, Garona, La Croisade écarlate, Medivh, Uldaman, Vol'jin
  • Nightfall: Alonsus, Anachronos, Bronze Dragonflight, Burning Steppes, Darkmoon Faire
    Darkspear, Kor'gall, Lightbringer, Molten Core
So are all the Spanish realms really in that one battlegroup? The things you learn researching blog posts...

Filed under: Realm News

Downtime Compensation for Select Realms

If you've been on the forums at all lately, you understand that a number of realms - including two brand new realms - have been offline recently due to hardware failure. While the servers are now online and functioning, uptime has been spotty since Wednesday afternoon. As compensation for the downtime, however, Blizzard is crediting all players with accounts on these servers with an extra day's play-time. So if you have characters on any of the following realms, expect a credit on your account: Aerie Peak, Altar of Storms, Anvilmar, Blackwing Lair, Deathwing, Demon Soul, Doomhammer, Gnomeregan, Icecrown, Jaedenar, Kel'Thuzad, Lethon, Onyxia, Sentinels, Uldaman, and Venture Co.

Filed under: Realm News, Realm Status

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