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Posts with tag criteria

The price of a game time refund

Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.

Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.

Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, Bosses, Hardware

Breakfast Topic: The perfect server

Spiritus has a good quesiton on WoW Ladies: if you could transfer, right now, to any server, what would you look for in the server you moved to?

What makes the perfect server? I can think of a lot of things that would go into the server decision.
  • If you had friends there already (this was the reason I rolled on the server I'm on now)
  • Server population
  • Server age (you reroll locusts)
  • AH prices
  • Guilds and progression
  • Server type (PvE, PvP, or RP)
  • And does anyone consider the server name in their choice? Would you rather be on Arthas or Thrall?
So if you could conjure up your perfect server, what would it be like and why? If Blizzard offered transfers tomorrow to any realm, what would server heaven be like for you?

Filed under: Realm News, Analysis / Opinion, Realm Status, Breakfast Topics

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