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Posts with tag customer-service

What to do if you have issues with your Beta key

Vrakthris, a Blizzard blue poster over in the Customer Service forums, posted that any people having issues with their Wrath of the Lich King beta key should send them an email to the address contained in the beta email.

Last night we were pursuing a key issue of our own, and all we got was an automated response from the email address pointed to in the Beta invitation. Tonight however, that no longer happens – so it appears as if this email address is being staffed by a live person.

This is great news for those that have issues, including any that might revolve around a WWI '08 EU key not working with a US account. Hopefully Blizzard will respond promptly to all of us that have been emailing this address. If Blizzard or any of the blues release any more statements you'll see them here at WoW Insider.

Filed under: News items, Wrath of the Lich King

Forum Post of the Day: I'm a WoW Widow

And Belfaire doesn't care.

Reader Kyver tipped us off to a gem of a post on the Customer Service Forums today, titled "I'm a WoW Widow" (moderately NSFW, PG-13 rating). The story goes like this: A girl, Missmegan, lost her boyfriend to the Burning Crusades [sic]. They used to play together horde side, but after buying the expansion he turned to the alliance and is dedicated to his guild mates. All is lost, as he's no longer interested in his girlfriend's "assets" and rambles like a two-year old.

Of course this makes our forum posting protagonist upset, and she needs her boyfriend back. Now obviously this is a joke. At least I hope it is. And Katie (my girlfriend), if you're reading this I promise I'll never let it get this bad. I mean, I only play for 5 hours a day, not 13 as the boyfriend in the story does. And I make money with all this, so it's okay, right? Sweetie? Darling? Honey... D'oh....

Tagging the first response to this thread is Belfaire The Mighty, with the simple response "Dear WoW Widow, It's actually Burning Crusade. Yours, Belfaire." This had myself and the other writers here laughing. We had to share it.

So dear readers, I ask you, are you a WoW widow?

Filed under: Virtual selves, Humor

Patch night connectivity issues may be over soon [UPDATED]

We've gotten quite a few tips and reports that there have been some issues with connectivity this evening. It seems many people have been getting disconnected upon leaving an instanced dungeon or battleground and are unable to log back in on that character.

We don't have much solid information on what's causing it, but the theory so far has been an ISP issue. I'm not very tech savvy when it comes to that sort of thing, so I can't really say how true that may or may not be. However, our buddy Belfaire seems to be doing what he can to take care of it. He just posted that they think they've found the issue and may be rolling out a fix.

So, you guys with characters stuck in limbo? Hopefully your problems will go away very soon.

Updates behind the cut as they come.

Read more →

Filed under: Patches, Blizzard, News items

Belfaire on community policing and GM subjectivity

As you may recall, a few days ago, I wrote a little Dear Blizzard letter on the subject of enforcing the RP and Naming Policy. Of course, Once one writes a letter to someone, it is a good idea to deliver it, and thus I delivered it, or at least the issues therein, over on the Customer Service Forum. I was lucky enough to have Belfaire, who you may remember from his post explaining Blizzard's stance on multi-boxing, answer some of my questions and concerns. I also got some pretty well thought out feedback from a couple other people browsing the forums, including some roleplayers who disagreed with some of my points, so I think the threads worth a read in itself, and I'll comment a bit more on what Belfaire said after the break, now that I've had time to digest it a bit.

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Filed under: Analysis / Opinion, Virtual selves, Blizzard, RP

Breakfast Topic: Hacked

My first post on WoW Insider was about a friend of mine being hacked, this time it's about me. I woke yesterday and tried to copy a character over to the public test realm as I've been doing often lately. I got a password error. I tried to log into my account- same thing. My email had this happy little surprise for me:

Hello Amanda,

The character transfers listed below have been completed as of 2/14/2008. The character[s] listed will now appear in the new location and/or account selected and are immediately available for play!

- <character> - Level 70 Tauren Shaman - now on realm: Blade's Edge.

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Filed under: Odds and ends, Blizzard, Breakfast Topics

Oh Noes!!!1!1!1one: I've been hax0red!

On Saturday night I noticed a guildie acting strangely. He kept switching between characters and wouldn't respond to tells from even his closest friends in the guild. Concerned about him, we gave him a call... on the phone, to see what was up. You guessed it, he was nowhere near his computer at the time. He went to log in and found his password was changed. Unfortunately, he had also forgotten the correct response to his secret question "What is your favorite activity?"

The hacker kept running in and out of the Shadow Labyrinth. I checked the customer service forums and found that this was common behavior among hackers. Either there is an exploit in that instance, or hackers just really enjoy hanging out with Blackheart the Inciter. I'm leaning toward the latter.

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Filed under: Analysis / Opinion, Odds and ends, WoW Rookie, Forums

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