So it's still a work in progress, but take heart in the knowledge that Blizzard abandoned their original plan, which was to release the new faces before customization was completed. "Our initial idea was to release the new models with their base face, and then add additional options in updates over the course of the expansion." That would have been a huge mistake, in my opinion. People would likely have been very unhappy with the uncertainty of knowing whether or not they'd get the face they identified with.
Our next big focus is doing justice to the facial options. With the original models and their simplistic geometry and low-resolution textures, a lot of facial expressions were simply painted on. Now that we've moved to higher-polygon models with lips, teeth, and fully articulated faces-not to mention higher-resolution textures-recreating those same facial options isn't as simple as painting them onto a flat surface. Previously, to get a sneer out of a model, you'd just paint a sneer on its face, and that was that. To do it correctly now-and make it look great-we have to fully pose a sneer, create a custom texture, and mesh that base pose with all of the existing emotes and animations.
Head on over to the latest artcraft and check it out now.