Posts with tag game-master

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

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What classes do Blizzard employees play?

This is an often asked question by people on the forums. Sometimes it comes with a finger pointing at such and such a developer or community manager, accusing them of favoritism for a given class because it's the one they play the most.

Over the past few days we've seen two blue responses over this issue. Vaneras over on the European forums makes note to say that the GMs play the game just as "everybody else does." They encompass all classes and all play styles.

This is interesting in that it shows that Blizzard folks are involved in both casual and hard core raiding, and casual and hard core PvPing. I find this particularly interesting, since after a long day of work at WoW Insider sometimes the last thing I want to do is sit down and trudge through some raid content. But then again, sometimes I do.

Ghostcrawler also weighed in on the issue a few days earlier, making several interesting points.

When it comes to the WoW forums, few things make me happier than seeing blue text truly and utterly own the trolls and other unsavory types that hang out there. Especially when it's a case of someone thinking they can lie to the GMs and Customer Service reps and get away with it. We've seen it before, but it is no less entertaining each time.

In this particular case, a level 70 Warrior (posting on his level 42 Mage alt) claims that he forgot to loot the Vial of Eternity from his guild's recent Kael'thas kill. He filed a GM ticket, and they refused to grant it to him, stating he should just go kill Kael again for it. Embers, the alt, goes to the forums to ask for this vial instead. EU Game Master and Customer Service Rep Xaldavan joins the show pretty quickly, asking for some necessary information to help him (her?) investigate the situation, even offering to give him the quest item if his claims are accurate.

As you can guess, they weren't accurate at all. In fact, the Warrior left the raid an entire hour before Kael'thas was actually killed. In the middle of a trash pull, too! You would think people would know by now that trying to scam a GM is silly. As Xaldavan said, they can see everything. Some of these people are very, very lucky that Blizzard's GMs tend to be merciful about these sorts of things.

Based on my experiences, and a slew of other folks posting over at the Blizzard Customer Service Forums, it appears many Tier 6 instances are having issues with stability tonight. Half the raid or more is constantly disconnecting at seemingly random points.

Several CMs GMs are looking into the issue – but it is wide spread. This means that it is almost assuredly an issue with the Blizzard servers. Based on testing I've done it is not an issue with addons. After a disconnect, all addons were turned off, and the disconnects still happened.

Stay tuned to HKO Insider for the latest. Hopefully they'll hotfix this one right up.

Updated 11:00 p.m. EDT: Belfaire posted "We're gathering the appropriate info now. I have no ETA on a resolution, only that it'll be [fixed] ASAP." (April Fool's text removed for readability.)

Updated 12:44 a.m. EDT: Belfaire also let us know that Q.A. is working on the problem, though no fix has been announced yet. Seems they are at work on it.

Updated 1:00 a.m. EDT: Potential solution from Belfaire: "Please have your entire raid delete or rename your Interface folder and let me know here if you encounter the issue again. [One] group said that they ran without mods, but if what I think's happening is actually happening, even if one person has [an addon], it can affect the raid."

We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP.

Nothing is wrong with these expectations we have, and indeed we should have them. After all, we want this game to be the best game possible. For many folks it's the only one they'll play. The happiness and smooth sailing in game is principally the responsibility of the customer service department at Blizzard. They're the ones to fix our issues when something goes wrong.

Drysc, one of the most visible community managers, made a wonderful post earlier this week on exactly what happens in Blizzard's support services. The full post and response are worth taking a second to read. The bullet points of his posts are as follows:

On Saturday night I noticed a guildie acting strangely. He kept switching between characters and wouldn't respond to tells from even his closest friends in the guild. Concerned about him, we gave him a call... on the phone, to see what was up. You guessed it, he was nowhere near his computer at the time. He went to log in and found his password was changed. Unfortunately, he had also forgotten the correct response to his secret question "What is your favorite activity?"

The hacker kept running in and out of the Shadow Labyrinth. I checked the customer service forums and found that this was common behavior among hackers. Either there is an exploit in that instance, or hackers just really enjoy hanging out with Blackheart the Inciter. I'm leaning toward the latter.

A guildmate drew my attention to this interesting video of the New Year celebrations outside of Ironforge on the US Proudmoore server. Apparently, a GM appeared as a fire-spewing gnome and had some fun with the players gathered to see the fireworks. Check out the video above to get a complete look at his antics.