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Posts with tag gamemaster

Public Service Announcement: Don't file false GM reports

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Filed under: Blizzard, News items

Ghostcrawler and Vaneras on the classes that GMs play

What classes do Blizzard employees play?

This is an often asked question by people on the forums. Sometimes it comes with a finger pointing at such and such a developer or community manager, accusing them of favoritism for a given class because it's the one they play the most.

Over the past few days we've seen two blue responses over this issue. Vaneras over on the European forums makes note to say that the GMs play the game just as "everybody else does." They encompass all classes and all play styles.

This is interesting in that it shows that Blizzard folks are involved in both casual and hard core raiding, and casual and hard core PvPing. I find this particularly interesting, since after a long day of work at WoW Insider sometimes the last thing I want to do is sit down and trudge through some raid content. But then again, sometimes I do.

Ghostcrawler also weighed in on the issue a few days earlier, making several interesting points.

Read more →

Filed under: Analysis / Opinion, Blizzard, News items, Classes

New Customer Service Forum

Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums.  Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer service forum.  The forum is frequented by Blizzard GMs and is littered with official Blizzard responses.  There are already some helpful sticky posts here - one listing solutions to common problems and another displaying this week's most common issues.  Technical issues should still posted about in the technical support forum (or the Mac technical support forum) and the bug report forum remains the best place to report specific bugs, but the customer service forum provides a place to discuss in-game issues that are not technical in nature.

Filed under: Blizzard, News items

Straight from a GM's mouth

Over at Something Awful, an alleged ex-Blizzard Europe GM is answering questions from the fray on what it's really like behind the curtain. From 25-year accounts to GM Island, there are some interesting questions and answers on the front page, although you'll have to subscribe to Something Awful if you want to read the entire thread.

GMs don't speak out frequently about their jobs, but it can be a thankless task. From newbie questions to insults and petty disputes, the GMs have to put up with a lot from us; but without them the world would run much less smoothly. Yesterday was France's Labour Day, meaning that no GM tickets were available, so I dread to think what they will be deluged with this morning.

There's more about the life of a GM on the WoW website; Blizzard are often recruiting, if this sounds like a dream job. Of course, there are other ways of getting paid to play WoW!

[Via AFK Gamer]

Filed under: Blizzard

Breakfast Topic: GM for a Day


Omnipotence, omniscience, and having to deal with users' complaints day in, day out; being a GM has its ups and downs. If you suddenly found yourself in the shoes of a GM, for one single day, what would you do with your power? Is it time for revenge, or would you seek out those in need of help? Would you run rampant on the forums? Glide invisibly around the world?

Of course, GMs can't make gameplay changes, but you could perhaps escalate a particular pet proposal that's in the pipeline. The notion of character transfers is one I'd like to put some weight behind, plus some mechanism for international co-operative play. With a GM's power, I'd love to just explore the world, invisible and untouchable. A day might not be long enough, though.

Filed under: Analysis / Opinion, Odds and ends, Breakfast Topics

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