Skip to Content

WoW Insider has the latest on the Mists of Pandaria!

Posts with tag gamemasters

Public Service Announcement: Don't file false GM reports

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Filed under: Blizzard, News items

New Customer Service Forum

Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums.  Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer service forum.  The forum is frequented by Blizzard GMs and is littered with official Blizzard responses.  There are already some helpful sticky posts here - one listing solutions to common problems and another displaying this week's most common issues.  Technical issues should still posted about in the technical support forum (or the Mac technical support forum) and the bug report forum remains the best place to report specific bugs, but the customer service forum provides a place to discuss in-game issues that are not technical in nature.

Filed under: Blizzard, News items

WoW Insider Show 

Subscribe via  iTunes for our latest show.

Hot Topics


 

Upcoming Events

Event Date
WoW's 10th Anniversary 11/21 - 1/5
Pilgrim's Bounty 11/24 - 12/1
Darkmoon Faire 12/7 - 12/14
Feast of Winter Veil 12/16 - 1/2

Around Azeroth

Around Azeroth

Featured Galleries

It came from the Blog: Occupy Orgrimmar
Midsummer Flamefest 2013
Running of the Orphans 2013
World of Warcraft Tattoos
HearthStone Sample Cards
HearthStone Concept Art
Yaks
It came from the Blog: Lunar Lunacy 2013
Art of Blizzard Gallery Opening

 

Categories