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Posts with tag harassment

Get your Winter Veil quests done despite the crowds

The first day -- or first few days -- of any in-game holiday is always busy. Sometimes it's so busy (as above), that the number of people crowded in on their mounts makes it impossible to see or interact with the questgivers. Complaints on the official forums have drawn out Bashiok, who offers a couple of solutions to the problem:

Bashiok
Grr! Yeah, some people can be jerks. Some people are just oblivious though, too. If you think someone is specifically and intentionally blocking an NPC in a malicious way, that is behavior specifically mentioned in our harassment policy, and something you can report that player for and we'll take a look.

An easy workaround though is enabling nameplates for friendly characters (default Shift+V) and then right click on the nameplate of the NPC you're wanting to interact with.


Of course most people in these crowds are probably just trying to get their quests done like you are, so chances are you'll get more traction by bringing up nameplates with Shift+V -- or waiting for a few days until the excitement calms down.

Filed under: News items

Drama Mamas: Guild to guild harassment

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

We've seen a lot of drama pass through these pages, but funsuckers can always surprise me with new methods of drama-mongering.
Dear Drama Mamas,

I come to you with a problem that at first seemed simple enough to fix but has proved to be a royal pain that not even Blizzard will address for me. Recently I was told by several people in my guild that they were being whispered in game by a people all from one set guild asking them if they were happy with their guild. Now normally this isn't a problem, I know people often do this to find new people but it quickly became a problem when after the said people continued to whisper the people in my guild over and over, even changing to a different toon to repeat the process.

Read more →

Filed under: Analysis / Opinion, Drama Mamas

The Drama Mamas guide to handling in-game harassment

The Drama Mamas guide to handling ingame harassment
You've tried being clear, and you've tried being firm. Somebody's on your case in game, and they're not letting up. What are your options for managing in-game harassment?

Rule #1: Managing harassment is about protecting you and your enjoyment of the game, not about stopping or changing a harasser's behavior. You can't change other people. It's extremely unlikely that anything you do or say will inspire someone to see the light and become a thoughtful, more compassionate person. Managing harassment, then, is not about how to "fix" your harasser but how to extricate yourself from the situation so you can get on with playing your game.

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Filed under: Drama Mamas

Drama Mamas: Of flings and friendships

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

Harassment is as harassment does.
Dear Drama Mamas,

To put it simply, I am incredibly overwhelmed by a mix of issues with my guild both online and off. I have been with the same guild since about 2009(ish) and was one of the founding members. I assisted with raid leading, recruitment, and many other facets of keeping things running. Myself, our guild leader - who I will call J, and a fellow officer, W were all very close friends for several years.

Until I made a fatal mistake. During a guild event myself and W got... a little too close. I know it was a mistake and it has been having a negative impact on my life for several years now. Whenever I would date anyone else, W would become incredibly jealous and angry, to the point of threatening me, and making incredibly lewd remarks to me via e-mail or messenger services. J, on the other hand did not want to become involved (reasonably so, I think) and would not address the issue.

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Filed under: Analysis / Opinion, Drama Mamas

Blizzard comments on how to deal with harassment

Blizzard comments on how to deal with harassment
Community Manager Daxxari made several comments earlier today, detailing how players should respond to and report harassment in WoW. The comments were made in response to a thread on the official forums asking what Blizzard is doing to combat bad behavior in the WoW community. The original poster cited some of the visible efforts Riot Games is making to combat bad behavior in their game, League of Legends, and wanted to know if Blizzard had done anything similar.

Daxxari gave the following response, as well as some advice for players being harassed in-game or on the forums.

Daxxari -- Curtailing bad behavior
Quote:

What is Blizzard doing to curtail bad behavior in their playerbase?

Harassment is a serious issue, and we've dedicated significant resources toward dealing with it. In fact, we have a large support team, and we've (comparatively) recently implemented faster tools to deal with harassment.

If you're experiencing harassment in-game, there are a few steps to take.
  • Don't respond, or get involved in an argument. Stooping to using language that violates our policies simply opens yourself up to suspension, and doesn't accomplish anything. Seriously, don't do it.
  • Use right-click Report on their name next to any lines of text that contain offensive language--the appropriate category should be Language.
  • Use /ignore to close the lines of communication.
  • If your harasser by-passes the /ignore feature and contacts you on an alternate character, immediately place that character on ignore, then open a support ticket to report Ongoing Harassment, and include that phrase, as well as the offending player's name, realm, the exact phrase that they used to harass you and that they by-passed the /ignore feature to do so. Please be detailed, our Support team works hard, but they aren't wizards. Mostly.

On the forums, just mouse-over the offending post, then click the 'downvote' hand, then select the 'Report' option.

You won't receive notification when another player receives any kind of disciplinary action due to our privacy policies, but rest assured that we like to make sure that everyone is on the same page regarding what constitutes acceptable conduct in-game.


In a later post, Daxarri also included links to Blizzard's harassment policy, should players need clarification on what Blizzard considers harassment, and a guide for reporting bad language and names in WoW.

Filed under: News items

Drama Mamas: Dealing with a stalker

Drama Mamas Dealing with a stalker
Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

Harassment comes in many forms. Sometimes it's a one-off, like last week's letter. The bullying was ongoing, but by different people in discrete incidents. Harassment can also be felt from generalized statements made to the public, such as racial remarks in trade chat. But this week, we talk about ongoing harassment or stalking. The actions we say to take are not for someone who was being harassed, but the stalker stopped. Nor are they for someone who just doesn't want to ever hear from another player, but nothing offensive has actually happened.

Stalking = ongoing harassment = a serious problem. This week, we tackle the issue by offering some advice to help reduce -- and hopefully eliminate -- this very harmful drama.

Read more →

Filed under: Analysis / Opinion, Drama Mamas

When players cross the line to harassment

Image
Sometimes, despite our best efforts at being pleasant and respectful, we run into "that guy." You may or may not know who they are. They may be male. They may be female. They may be young or old. But the one thing they are, no matter who they are, is rude, inconsiderate, and possibly a little scary. It seems odd that someone could be considered frightening in the context of a video game full of fanciful creatures made up of millions of pixels, but harassment exists, and it's not a laughing matter.

I hate using my ignore button. I'm one of those people who lives in a fantasy land where I assume and am forever hopeful that people can talk things out like two reasonable adults and come to a mutual, satisfactory conclusion about things. I hate stopping the flow of conversation, because I believe that everything can be worked out in due time as long as people are being reasonable.

Unfortunately, I've had to use that ignore button on more than one occasion, and I've had to deal with people who were anything but reasonable over the course of the seven years I've played this game. When someone crosses the line from reasonable to threatening, there is a distinct course of action a player should take.

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Filed under: Analysis / Opinion

Drama Mamas: More unwanted sexual attention

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

Female gamers in the wrong guilds can have a really rough time of it.
Dear Drama Mamas

I am hoping that you can help me break a pattern that has been occurring for quite a few years across many MMOs. I have tried everything I can think of but every time I join a guild, the same thing keeps happening again and again (with some slight variations). In the last three years, I haven't lasted longer than three months in any guild nor in any MMO!

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Filed under: Analysis / Opinion, Drama Mamas

4 steps for dealing with Raid Finder harassment

I'm a reformed bully. A few years back, I was the kid in the PUG raid calling everyone else bad and acting like I was the Light's gift to raiding. I've since worked to distance myself from that attitude. While I still get annoyed from time to time when I see poor play in Raid Finder and generally have a sour taste in my mouth while pugging raids, I've become a lot more aware of how painful and harmful my words can be, and I keep them to myself. With my past experience being a bully, it made sense that when our editors wanted someone to write up a survival guide to using the Raid Finder, the most dreadful hive of scum and villianry since Mos Eisley, I would take the challenge on.

The three main types of WoW bullies

In my real life, I work with kids. I've spent the past third of my 24-year life working with kids. As a result, I've been exposed to a lot of bullies, both online and on the playground. There are a few staple things to remember about people who are also bullies, particularly when it comes to the Raid Finder. Here's who you'll find there.

1. The Covering for His Own Inadequacies Bully This is your archetypical bully cliché, but it's grounded in reality. These bullies are horrifically self-conscious, and they're just lashing out at whoever's handy because they're afraid that if they don't, they're going to be the one picked out and picked on. We've all been here; it's called high school (also Congress, but I repeat myself).

These bullies are fairly common in your average Raid Finder run. Just yesterday, I ran a RF with Shelam, my blood death knight. Now, Shelam has an average ilevel of 378 and has tanked all of RF before, but he was called out and almost vote-kicked by three players: another blood DK who was trying to tank while dual-wielding Souldrinkers (a big no-no), his friend and guildmate the last-on-meters fire mage, and an unholy death knight who was fully gemmed for stamina despite being a DPS class. They all called me out for being undergeared, most likely because I was the easiest target in the raid due to my lone remaining blue item, an ilevel 346 helm. Had they not gone after me, it would have been easy for them to have been the recipients of some harsh (if accurate) words, so they chose to go on the attack instead. That let them redirect the blame and their insecurity onto me while feeling empowered because they were making accusations instead of fielding them.

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Filed under: Analysis / Opinion, Raiding, Cataclysm

Drama Mamas: The trouble with unwanted sexual attention

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

My (Robin's) current obsession with K-Pop is your fault. I embedded the Run Deathwing Run machinima in a previous column, and a bunch of you commented about SNSD. I looked them up, and now The Spawn and I are obsessed -- which is why you are getting the tenuous connection of the word "trouble" with the above video. /blame
Dear Drama Mamas,

I find myself in the middle of a very troubling situation and am hoping that you can help shed some light! You see I am the GM of an extremely casual raid guild, who happens to be made of a tight knit group of friends. The majority of us have been together (in one guild or another) for nearly 5 years, and we have always taken pride in the fact that our groups have ZERO drama. When we're raiding or doing random heroics, we typically poke fun at each other in vent. But it is never anything that would make someone feel uncomfortable or mean, just good fun.

Read more →

Filed under: Analysis / Opinion, Guilds, Drama Mamas

The Lawbringer: Internet harassment and you


Pop law abounds in The Lawbringer, your weekly dose of WoW, the law, video games and the MMO genre. Running parallel to the games we love and enjoy is a world full of rules, regulations, pitfalls and traps. How about you hang out with us as we discuss some of the more esoteric aspects of the games we love to play?

The video game industry is affected by the legal world far more often and much more deeply than you can imagine. (Unless you are a lawyer, in which case you know the trials and tribulations of conforming to all sorts of regulations and laws around the world, just to release a video game.) Just look at how much Blizzard had to change Wrath of the Lich King for a Chinese release! The Lawbringer aims to give you a look into the pop topics that relate to the games we love and play every day, with some practical advice to help you avoid some of the more nefarious and potentially surprising issues that crop up alongside virtual worlds.

This week, The Lawbringer gives you some basic tips on dealing with internet harassment, in game and out. The sad fact is that there are people out there looking to ruin your day, and not just by corpse camping or spamming trade chat. Hopefully, with a little knowledge on your side collected from people who have already had to walk this rough path, you can successfully fight back.

Read more →

Filed under: Analysis / Opinion, The Lawbringer

Blizzard to patrol Moon Guard's Goldshire for harassment, erotic role playing

Blizzard announced via the customer support forum that it will take proactive steps to quell some of the unsavory behavior on Moon Guard (US), a server notable for its infamous Goldshire inn naughty shenanigans. After a father posted about canceling his son's account because of the general and trade chats on the Moon Guard server, Blizzard customer service responded in definitive terms -- Moon Guard's Goldshire will be actively "patrolled" by customer service team members.

Check out the full Blizzard response after the break.

Read more →

Filed under: News items, Account Security

Breakfast Topic: Camping out


I have a love/hate relationship with Stranglethron Vale. I find the quests to be interesting, and I like the colors used in the zone. It is, however, a hotbed of PvP action. On a PvP server there are always opportunities to gank or be ganked. This tends to lead to an escalation of alts. It goes something like this.

1. You get ganked while killing Bloodscalp Trolls.
2. You resurrect and wait for the perfect opportunity to exact your retribution.
3. They log onto their level 70 and one-shot your level 32 alt.
4. You log into your 70, fold, spindle, and mutilate your foe's 70 until they cry for help.
5. Their buddy joins the fight.
6. Your buddy joins the fight.
7. Half of their guild rushes to STV.
8. Your guild matches their fire power.

It's really interesting to watch something like that happen. I'm not sure how anyone who has no 70s on the server survives the most ganktastic zones in the game. I can't quite comprehend how people can feel compelled to hang out in these zones at high levels just for ganking. I imagine that they're all either bitter about their own leveling experiences, or maybe they're short.

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Filed under: Analysis / Opinion, PvP, Breakfast Topics, Leveling, Factions, Alts

Forum drama leads to legal threats

Thanks to tipster Rick for sending us a bit of strange forum drama that deserves some attention. A user over on the Anvilmar-US server, Demetreus, was accused of stealing from the guild bank and gquitting (along with his friend Morph). Zaknafaine, a member of his former guild HaVoK, said in a post "its just a game...its not like one of us are going to show up at your doorstep and throw you a beatin." [sic]

Demetreus took this as a threat, and claims to have contacted his lawyer. Of course, his lawyer agrees with him, and he's now posted as much as he tries to defend himself.

Who knows who is right and who is wrong with regards to the bank stealing, that's not what's interesting here per se. What I find out of the ordinary here is that Demetreus took what someone said as a threat and felt it necessary to call an attorney. In my opinion, it wasn't. The alleged threat was actually just the opposite – a statement that none of this mattered – that it was just a game.

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Filed under: Analysis / Opinion, WoW Social Conventions, Virtual selves, Guilds

Breakfast Topic: No children, please!

I recently overheard someone giving advice on how to avoid guild drama: avoid teenagers. Why? Because nothing loses respect for a guild leader more than their parents kicking them off the computer in the middle of a raid.

It's an interesting point, but I've noticed this sort of age discrimination becoming more prevalent recently. People are happy to tar all WoW's younger players with the same brush -- one experience of an abusive fourteen-year-old in Barrens chat blows up into a strong dislike of all under-18s, resulting in "mature-only" guilds which only take players over 30 (for example).

My experiences, especially of the last few months, have shown me that teenage players can be as mature and responsible as anyone -- perhaps more laid-back than older players who have limited playtime thanks to jobs and other responsibilities. Have you suffered from the common stereotypes of younger players? Do you cringe whenever the words "fourteen-year-old" are used as an insult? Or are you happily entrenched in a mature-only guild without a single curfew in sight?

Filed under: WoW Social Conventions, Virtual selves, Breakfast Topics

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