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Posts with tag item-restoration

Blizzard launches Battle.net Item Restoration service

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With the advent of transmogrification, void storage, account-wide pets, and lots of other item-dependent features, it's seemed a little odd that Blizzard hasn't been allowing item restores via the GM queue. Well, that apparently ends today -- both the inability to do so and requesting to do so via GM ticket. Now, your Battle.net account page has a brand-new service: Item Restoration. It's a free service that you can perform once every 30 days to retrieve lost, deleted, or vendored items immediately. In the event that you disenchanted an item instead of deleting or selling it, you'll still go through the regular GM ticket line to have your case looked at.

Kudos to Blizzard for finally making this service available -- it was a huge stress on the GM queue and an inconvenience for players. Now everybody's happy. Probably.

Announcing: Battle.net Item Restoration
Starting today, players can access a new system that will allow players to recover World of Warcraft items that they may have sold, destroyed or disenchanted: Battle.net Item Restoration.

With this new self-service option the recovery of an item or items that were recently deleted or sold to a vendor can be restored to a character immediately when using the ticket submission system on our support site. For any items that were accidentally disenchanted the same method can be used to request a review by Customer Support for restoration.

This restoration option may only be used once every 30 days on active World of Warcraft accounts that are in good standing. As this option has a limited availability and use, we still encourage caution when selling, deleting or disenchanting items.

While Customer Service always strives to help whenever we can, with the introduction of this self-help feature we will no longer be able to assist with these types of requests.

Additional details can be found in the following Support Article: Battle.net Item Restoration.

Filed under: Blizzard

Account Administration encouraged not to restore hacked characters

Please see the update to this original post.

In a stunning revelation from a veteran account administrator at Blizzard, WoW.com has learned that account administrators are being encouraged by Blizzard managers not to restore people's characters and items after their account has been ransacked by gold sellers and keyloggers. Instead, account administrators are being told to give people a "care package" and get them to accept the package in lieu of total account restoration.

If the player does not accept this care package, they are then forced to go into a character restoration queue that is consistently several days to weeks long. According to sources familiar with the situation, this "care package policy" has been implemented in order to lighten the work load of those Blizzard employees who perform account restorations. Similar policies have existed at other times account compromises have been high, such as during the transition from Vanilla WoW to The Burning Crusade.

This care package being offered consists of the following:

Read more →

Filed under: Blizzard, News items, Account Security

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