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Posts with tag login-issues

Connection problems for both North American and European players

Website down
Blizzard Customer Service is in the process of dealing with connection issues facing players on both sides of the Atlantic Ocean. For the North American players, login errors have been plaguing both the Account Management website, and several games--World of Warcraft, Diablo III, and Hearthstone.
For players in Europe, Blizzard noted yesterday on their EU support blog that the high latency and connection issues are, in fact, the result of a series of DDoS attacks that have been levied at Blizzard servers for the past few days. Blizzard is monitoring the situation and asks that players follow their European customer service Twitter account for updates and further information.

Filed under: Blizzard, News items, Account Security

Latency and connection issues on all US Realms

On logging into my US World of Warcraft client, I was greeted with the following screen. The Breaking News section informs players that, due to technical issues, they may experience latency or loss of connection on all realms.

Blizzard Customer Support has also confirmed that the issues are being investigated:

The responses to the tweet imply that the lag is the most problematic part of these technical hitches, with players reporting very high MS on their connections. However, not everyone is affected, as my latency is only 70 MS, which while higher than usual is far from problematic. Blizzard's tech team are working hard to rectify these issues.

Filed under: News items

Blizzard working to repair ongoing login issues [Updated]

Blizzard working to repair ongoing login issues
Nethaera has posted on the US forums that Blizzard are working to rectify the login issues currently preventing players from connecting to certain realms. Following today's rolling restarts that may or may not be related to some strange events, many players have had issues gaining access to the game.

Nethaera
We are currently experiencing an issue after the performed rolling restarts that is affecting the authentication servers. We are currently investigating this issue and will provide further updates within an hour.

Updates:

12:17 p.m. PDT - We are continuing to work to resolve the connection issues that many players are experiencing while attempting to log in to the game. We do not have an ETA for when this will be resolved but will provide an additional update at approximately 1:15 p.m. PDT.

1:17 p.m. PDT- Thank you for your patience. The log in issues are being slowly resolved and players are able to log in once more. We will provide updates should any additional issues occur.


[Thanks for the tips!]

Mists of Pandaria is here! The level cap has been raised to 90, many players have returned to Azeroth, and pet battles are taking the world by storm. Keep an eye out for all of the latest news, and check out our comprehensive guide to Mists of Pandaria for everything you'll ever need to know.

Filed under: News items

Blizzard investigating login issues [Updated]

Many people, including myself, are having troubles logging in. The error we are getting is that the login server is busy and to please try again later. As the message states above, Blizzard will inform us at 1pm PST of any further details.

Those of you who are able to get in, we salute you! The rest of us will wish we were in-game, starting our Feast of Winter Veil activities.

We'll keep you up to date of any further developments.

Update 2:29pm: I and many others are now able to login. No official update at this time. Also, authenticators had nothing to do with it.

Filed under: Realm Status, News items

Solutions for login issues


We are continuing to get tips from readers that they are having login issues. If you are one of the many still having trouble logging in, commenter tknogk suggested flushing your DNS and Blizzard has backed this up with more detailed advice.

Blue poster, Syndri, suggests three possible resolutions for the login problems:
  1. Reboot your computer.
  2. Flush your DNS cache.
  3. Power cycle your modem and/or router.
If none of these solutions solve your problem, Syndri seems to be closely monitoring the login server down post in the Technical Support Forums and you may be able to get further help by posting in there.

Please let us know in the comments if this solved your login issues.

Edited to add:
Blizzard is not saying it is the fault of the people having problems. They made changes on their end and we just need to update things on our end in order to be able to connect properly again.

Filed under: Realm Status, Blizzard

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