Posts with tag login

It's Tuesday, which means maintenance -- or in this case, post-maintenance -- server problems. At present, @BlizzardCS says login issues for North American realms are under investigation -- though they may already be starting to clear up. If you manage to get into the Battle.net launcher, it will helpfully inform you: "Login to the Battle.net desktop app is currently unavailable. However, you can continue to use Battle.net in offline mode to launch and play games that are available offline."

I guess that means tonight's Diablo 3 rift runs are going to be replaced by Diablo 2 leveling.

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Our good friends over at Wowhead found a special treasure included in the latest beta patch. That treasure? Nothing short of the Mists login screen. Veteran players know the login screen design is critically important, since we'll be staring at that sucker for the next two years.

These are still images, so we don't know what the final animations might look like, but these gorgeous screenshots look like a pleasant change from WoW's previous dragons-and-yelling motif on login screens. Take a look at a hypothetical final behind the cut, and let us know what you think in comments.

Animated and roaring Deathwing has been replaced on the PTR with a static image of the Aspect of Death. We do not know if it is the new login screen or if it only temporarily replaces the animated Deathwing-on-Stormwind motif we've grown to love.

Why the change? We have no idea. It could be a temporary change while Blizzard works on an issue with the old login screen -- or perhaps it is the end of roaring, animated dragons when you log in to the game. The particular art used is gorgeous, obviously, and it's one of my favorite shots of Deathwing.

The reasoning behind the change will most likely come out soon. Tin foil hat speculation puts it anywhere from people's having issues with the login screen and just not loving roaring dragons (even after the toning down of said roaring) to using a new login screen that reflects the next tier of raiding. We don't know! My guess is that we will know soon, however.

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The news is already rolling out for the upcoming WoW Patch 4.2! Preview the new Firelands raid, marvel at the new legendary staff, and get the inside scoop on new quest hubs -- plus new Tier 12 armor!

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Davidedl

This is a known issue. We are working on getting this resolved as soon as possible. Thank you for your patience and I apologize for any inconvenience this may have caused.

source

We'll keep you up to date with any developments.

Update 8:45 p.m. EDT: Many are reporting that the login servers are working again, however Battle.net is down for maintenance.

[Thanks to everyone who sent this tip in!]

Many people, including myself, are having troubles logging in. The error we are getting is that the login server is busy and to please try again later. As the message states above, Blizzard will inform us at 1pm PST of any further details.

Those of you who are able to get in, we salute you! The rest of us will wish we were in-game, starting our Feast of Winter Veil activities.

We'll keep you up to date of any further developments.

Update 2:29pm: I and many others are now able to login. No official update at this time. Also, authenticators had nothing to do with it.

Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.

Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.

Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.

People who put way too much energy into watching the flickering messages that scroll past when you log in to WoW, as well as people with slow connections, may be familiar with the message "Submitting non-personal system information." Basically, Blizzard wants to know things like what kind of CPU and GPU you're running on and how much RAM and VRAM you have.

Aguilar (who?) has made a blue post letting us know that they're going to start another round of collecting such data "in the very near future." If you're not on a Battle.net account yet, you'll see that message about non-personal information. Battle.net users, however, won't see the message, but they will be sending info up the line.

Yet another in a long line of injustices for us B.net account holders: no flickering message! I demand a free month of WoW in compensation.

Today is a Wednesday, and that means that there has to be some sort of Battle.Net authentication/login/game-version issue today. And guess what? There is!

There is a long thread in the support forums about it, and the only blue response so far is that Blizzard is aware of the problem and they're working on it. Many, if not all, Battle.Net users are seeing an error stating the client cannot validate the game version (even after they've patched to 3.1.1).

There is no known fix yet. We'll update this post when there is more information to report.

Update: According to Neth everything is working now.

Having problems getting patch 3.1.1 to download? Thinking that WoW Insider is crazy for announcing a patch without the download happening?

Well, we might be insane, but we're not crazy.

If you've converted to a battle.net account, you cannot download the patch via the traditional log-in-and-it'll-start method. To get the patch to download, enter your old non-battle.net username and password and the game will begin downloading patch 3.1.1. It's about 10-megs.

You can't log-in and play the game with that user name and password anymore, but you can get the patch with it.

Seems that Blizzard hasn't worked all the kinks out of the battle.net account system. But at least there's a way around the problems this time.

Update: Articles goes up...and 45 minutes later it's fixed!

Many thanks to our twitter followers who let us know about this!

New around here? WoW Rookie points WoW's newest players to the resources they need to get acclimated. Send us a note to suggest a WoW Rookie topic.

Welcome, O WoW rookie, to patch week madness. If you thought run-of-the-mill maintenance and minor patch days could be dicey, here's your chance to enjoy the epic-level chaos wrought by epic-level content patches.

World of Warcraft has evolved considerably since its launch in what's now been almost a handful of years ago. Blizzard regularly releases downloadable updates, called "patches," to add new content and features, fix problems and tweak game play and balance. Through patches, players have gained access to new quests, instances, Battlegrounds, events, items and tools.

This week's Patch 3.1 is known as a content patch – a nice way of saying "a ton of new stuff we've added to the game that's going to make all hell break loose." The realms go up, the realms go down. The realms go up. Did we mention they also go down? You may log in only to find your characters nowhere in sight ("Oh #%$&, my characters are all gone!"). You may experience disappearing mail or auctions, random disconnections from the game and insufferable lag. You may find yourself merrily rolling along only to find the NPCs have disappeared, you can't zone in or out of instances or log out of the game, and you and every other player who's trapped in your zone are left with nothing to do but chat about the whole thing. (Almost makes you wonder if the Ice Stone has melted yet.)

We're not out of the woods with this patch yet. I'm seeing this message on a North American realm, and lots of other people are seeing the same thing. At least one of our bloggers is still in the game, though, and Blizzard is saying the Authentication servers are still up and running, so this should be fixed soon.

We'll keep you updated, stay tuned.

Thanks to everyone who sent this in!

Update: A login server died. If you try signing in with a Bnet account, you should be able to get in. Otherwise, everybody PANIC hold on and they'll be back up soon.

Update 2: Everything seems back up. That was relatively painless. Thanks for playing, everybody!

The opening announcement on the login screen has just let us know that there is urgent maintenance being performed on the authentication servers. The maintenance will continue until 1:00 p.m. PDT / 4:00 p.m. EDT.

During this time you may or may not be able to log into the game. Pretty much the luck of the draw and beyond your control.

Account management and posting on the forums will be offline during this time as well, so the troll's trolling will have to terrifically terminate 'till temporally soon.

We'll update this post when things are back to normal, or if there are additional issues.