Posts with tag networks

We heard a little while back that it was AT&T who provide data center hosting to Blizzard and this gigantic game (and actually, we've had outage problems before due to maintenance on AT&T's end), but our friend Tamara Chuang of the Orange County Register went straight to the source, and spoke with the big bandwidth provider on just what it takes to keep the servers up. There's some good information in there, especially if you're interested in all of the motherboards and wires that run the World of Warcraft. MMOs are apparently AT&T's biggest gaming customers, and they run the wires for companies like Blizzard as well as Konami and Turbine. They originally helped run Battle.net, and when Blizzard wanted to expand with World of Warcraft, AT&T's gaming division expanded with them.

Unfortunately, there's a lot of secrets here -- given that they're selling a service, AT&T doesn't speak too frankly about how much downtime they're really responsible for, and of course as a trade secret they can't give any numbers on how much bandwidth is passing through and where it's all going. But they will say that they've got latency levels down to milliseconds (in their testing, I'm sure -- lots of players would probably suggest it's a little worse, depending on which ISP you use), and that they offer services like Synaptic Hosting. During times of hard usage, Blizzard can ask (for a price, of course) to open the floodgates up and make sure there's enough bandwidth to go around.

According to Drysc, there's a Blizzard-external network problem in the central United States that is currently affecting several WoW realms. Symptoms include high latency, packet loss, disconnection, or inability to connect; side effects may include broken keyboards and bruised fists, or in severe cases, deciding to stop playing WoW for the evening.

I'm not sure which realms are affected, but it's nice to know that this is being worked on anyway; the glowing tree promises that they are actively receiving updates from the (unnamed) parties involved. There is currently no ETA on a fix. I'll keep you posted if I hear anything else. In the mean time, let's start building a list: if your realm is acting up, let us know in the comments.

Update: Drysc is saying the issue "appears to have been resolved," but they're still keeping an eye on it.