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Posts with tag new-customer-support-options

Patch 4.3.4 patch notes, new customer support changes live

A minor patch for World of Warcraft was deployed this morning. There are no gameplay changes, and this isn't the patch with the world events leading into Mists of Pandaria. The changes introduced in this patch are designed to streamline the ticket submission UI.

Patch 4.3.4 notes
  • A new Submit Bug button has been added. Clicking this option will open a report dialog box, along with basic instructions on what to include in your bug report.
  • A new Submit Suggestion button has been added. Clicking this option will open a text dialog box, along with a description of what to include in your suggestion.
  • The Report Lag button has been removed.
  • The Report Abuse button is now called Report Player.
    • The Report Player function offers four categories: Spamming, Language, Name, and Cheating.
    • Reporting a player for Cheating now opens a text window in which a description of the occurrence can be written.
    • Reporting a Name opens a window with three categories: Player Name, Guild Name, and Arena Team Name. There is also a text field for optional information.
    • Report Player now includes text and visual instructions for how to submit a report.
  • Right-clicking a character's portrait now offers additional reporting options.


If you're having problems patching your client to 4.3.4 and you're using the 64-bit client, you'll need to follow some additional instructions, which we've included past the cut below.

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Filed under: News items, Cataclysm

Blizzard highlights customer support changes coming in patch 4.3.4

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Blizzard has updated the Customer Support options in the upcoming patch 4.3.4 for WoW, including a brand new interface for dealing with in-game harassment, naming violations, and cheating. These features have been in the game previously but were buried a bit in the customer support window (which was, admittedly, funky at best). Now things seem a bit more straightforward.

Hit the jump for the full announcement.

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Filed under: Blizzard, Cataclysm

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