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Posts with tag petition

Public Service Announcement: Don't file false GM reports

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Filed under: Blizzard, News items

Patch 3.2: Misloot tickets to be a thing of the past

Amidst the datamined changes to the game coming in Patch 3.2, a small detail caught my eye -- an item trait similar to the one that lets you trade back an item to a vendor if you bought it with an alternate currency (like Badges). This one, though, stated the following:

BIND_TRADE_TIME_REMAINING = "You may trade this item with players that were also eligible to loot this item for the next %s.";

Does this mean what I think it means? Yes. It does. If your raid leader or master looter accidentally gives an item to the wrong person, that person can trade it to someone else within a short window of time. This should effectively eliminate the category of "oh crap" misloot petitions, which remain a huge headache, both in terms of amount of petitions and workload involved, for Blizzard Support -- and this is coming from someone who worked on them a lot back in the day.

Now, of course, there could still be issues, so I imagine that Blizzard will keep the lines of communication open, much like they did with alternate currency refunds, though to a smaller degree. Giving players the ability to fix their (or someone else's) mistakes is always risky, but this has the best of intentions behind it -- less hassle for players, less hassle for GMs -- so I fully support it and hope that we continue to see changes like this.

Blizzard hasn't officially announced the change, though I get the feeling that they will shortly. Still, don't be too surprised if the feature gets delayed for tweaks. Better that it works later than breaks sooner.


Patch 3.2 will bring about a new 5, 10, and 25 man instance to WoW, and usher in a new 40-man battleground called the Isle of Conquest. WoW.com will have you covered every step of the way, from extensive PTR coverage through the official live release. Check out WoW.com's Guide to Patch 3.2 for all the latest!

Filed under: Patches

Fans create a petition for a live stream of BlizzCon

A Hungarian site about Starcraft has put together a petition that a lot of folks who weren't able to grab BlizzCon tickets will probably want to sign: they're asking for Blizzard to create a live Internet stream of BlizzCon. Of course, DirecTV will be streaming the whole show (for a price, of course) on television in the US, but Blizzard fans in Europe and elsewhere have no such luck.

To tell the truth, we're not sure why Blizzard made this deal with DirecTV -- well, to be fair, we know why (to make more money), but they did provide a live stream of the Worldwide Invitational in Paris, and while sure, there were occasional problems, it worked far better than I ever expected it to. Why Blizzard didn't just upgrade the servers and send the stream of BlizzCon out into the world for free (as much as DirecTV wouldn't like it) is a good question.

The petition has already 1800 signatures as of this writing (more, we'll note, than the actual number of tickets sold to BlizzCon of course Blizzard has sold thousands of tickets, not hundreds. Sorry about that.), and we're sure it'll be way more than that soon. It's likely that Blizzard has tied themselves down by selling the rights to stream the show to DirecTV, but you never know -- maybe a groundswell of public support for an internet stream will make them reconsider.

[via BlizzPlanet]

Filed under: Analysis / Opinion, Podcasting, Blizzard, News items, Making money, BlizzCon, Fan art

Forum post of the day: Retroactive recruitment

Blizzard does not particualry appreciate petitions on the official forums. This does not stop players from starting them. Lyccan of Ner'zhul started a petition in the Suggestion forum to make the Recruit-a-Friend benefits retroactive. At this time Blizzard has announce no current plans to give these rewards to folks who have brought players into the game in the past.

Most of us are pretty open about our love or World of Warcraft, and many of us have invited our friends and family to join us in WoW. In the past, the joy of sharing the game and a potential game-time buddy was enough to bring our friends into the game.

Read more →

Filed under: Fan stuff, Blizzard, Forums, Forum Post of the Day

A petition for penguins in WotLK

As you may have heard, there is a serious issue awaiting us in the next expansion. Blizzard has kept us in the dark for a while, but after careful consideration, we at WoW Insider believe it's time to throw our considerable weight (we are, after all, one of the top 50 most influential blogs in the world, with all of the benefits and perks contained therein) behind what the players have asked for, time and time and time again.

Yes, we're making our stance official: there definitely need to, in some way, shape or form, be penguins in Northrend. Not only would it obviously win us the Linux vote, but consider the facts: penguins are birds, they don't fly, and penguins lay eggs. Of course, there is one problem: Penguins (order Sphenisciformes, family Spheniscidae) are only found in Antarctic regions, which means there aren't any in the Northern parts of the world (which, in Azeroth, is right where the aptly named Northrend is). But then again, this is a world where dragons can turn into women and people can shoot fire out of their fingertips -- surely, Blizzard can stretch the science just so we can have some cute little formally-dressed birds up there.

So while petitions are banned on the forums, we here at WoW Insider know the power that you, our readers, carry, and we want you to add your voice to ours. Sign the comments section below if you agree: when the Alliance and the Horde hit the shores of Northrend, we of course want to see Arthas, and we'd like to have Death Knights, and we want a floating Dalaran and Tuskarr (yes, with a bukkit quest) and Forsaken architecture. But everyone who leaves a comment on this post, Blizzard, wants, almost more than all of that other stuff, just one thing in Northrend: penguins.

We want penguins. /signed.

Filed under: Analysis / Opinion, Fan stuff, WoW Insider Business, Blizzard, Humor, Wrath of the Lich King

The Starcraft 2 petition



So I wandered over to Blizzplanet this morning to check out what new information they might have, about the Wrath of the Lich King, about the upcoming patches, really anything of interest. Now, I only recently got into the Starcraft universe, really since the announcement about a sequel being in development. It was at that time that I decided to pick up a copy of the game and see what it was all about. RTS had never been my genre, but I am really enjoying the game for multiple reasons. So when I saw the petition listed on Blizzplanet, I was intrigued.

In Starcraft2, Blizzard's new addition to the genre, there are many things that have reappeared. Characters we know and love are back, albeit with some updates. The most notable change in the characters aside of their appearance is their voices. Evidently Blizzard has decided to go with new voice actors for this project, which leaves diehard Starcraft fans feeling disjointed and more than a little irritated. Thus Blizzplanet has put together a petition, and no it's not to bring back the Firebat. The petition is to let Blizzard know how much the players of Starcraft want to hear the same voice acting in Starcraft 2. The voice work in Starcraft was particularly brilliant, and was a huge part of what gave the game its personality. They ask that Blizzard work with the people that brought that magic to the first game. It really isn't a lot to ask, it just requires a change in Blizzard strategy. Will it work? Sign the petition and find out.

Filed under: Blizzard

Rogues want ferrets!

No, really.

It seems that a ton of new pet options have appeared in the new talent trees in 2.0.1 -- ice mages got water elementals, balance druids got those annoying trees and demonology warlocks can now summon felguards. And in the expansion, two new classes -- priests and shamans -- will be able to summon temporary combat pets at higher levels.

Therefore, it comes as no surprise that rogues (semi-seriously) want in on the action. Three months ago, Eskar proposed that rogues be granted the notoriously thieving ferret as a pickpocketing combat pet, and his petition is still going strong today. Community Manager Nethaera crushed Eskar's dream by noting that ferrets are still illegal in some states, and to be true to reality, the ferret would have to occasionally become confused and attack you. Rogues then asked for spider monkeys and/or rabid raccoons.

Other classes then joined in on the combat pet action. Warriors asked for throwable sharks (?!), while paladins demanded fluffy bunnies. What kind of combat pet do you think your class could use?

Filed under: Rogue, Expansions, Humor

In-game Petition System Unavailable?


If you've logged in to the game this afternoon (US realms), you've probably seen the regular messages showing up in your chat window explaining that the in-game petition system will be unavailable between 10:30AM and 1:30PM PDT. In case you managed to miss those, a message box also pops up whenever you zone in or out of an instance saying "GM Help Tickets are currently unavailable" and requiring you to click OK to make it go away. I do wonder what sort of issue would require them to take the in-game customer support system offline, but at least it's not during peak hours. If you're having problems before the system reappears, the customer service forum usually has a fairly good turnaround time.

Filed under: Odds and ends, News items

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