Posts with tag q-and-a

Welcome back to The Queue, the daily Q&A column in which the WoW Insider team answers your questions about the World of Warcraft. Sarah Pine (@ilaniel) will be your host today.

The above is one of my all-time favorite WoW screenshots. Yet another reason why Ulduar was such a great raid.

Welcome back to The Queue, the daily Q&A column in which the WoW Insider team answers your questions about the World of Warcraft. Sarah Pine (@ilaniel) will be your host today.

I'm not in the alpha, so I'm going to sulk, drink my coffee, and look longingly at this beautiful shot of Shadowmoon Valley. Oh, and answer some questions, too!

It's been quite some time since we've had a new round of Ask a CDev, addressing and answering lore questions from players. But the answers for round IV of the popular feature have been released, including quite a few questions with interesting implications. This time around, the questions were drawn directly from Twitter, and they address a variety of topics. Some highlights include:

Some very interesting things were revealed in this Q&A from Lead Systems Designer Greg "Ghostcrawler" Street and WoW Technical Director Marco Koegler. The interview was conducted in Korea, so there's a bit of down time while translations are being made between interviewers and interviewees, but the hour-long video is worth watching for a few meaty tidbits. In particular, Ghostcrawler has essentially stated that Garrosh will not be replaced at the end of patch 5.4. Oh, his days as warchief will be over for sure, but the patch is intended to end with his defeat at the hands of the players. These actions will set in motion a chain of events which will lead to the new warchief's implementation--but not in patch 5.4. So it seems that the mystery of who will next lead the Horde draws on!

Other bits of information worth noting include the confirmation that patch 5.4 will be the final raid patch of Mists of Pandaria, which leads us here at WoW Insider to speculate on the timeline of the next expansion. Considering that traditionally new WoW expansions have been announced at Blizzcon--still a few months away--and given that the next warchief will not be revealed quite as soon as we expected, it seems reasonable to speculate that there might be a non-raid 5.5 patch in the works to take us through to 6.0. However, there is no mention of that in the Q&A and really, it's just idle speculation on my part. Still, I'm now more fascinated than ever to see what the future holds in store for us denizens of Azeroth! How about you?

Yesterday, between 5pm and 6pm Pacific, Blizzard's Customer Support Team took part in a live Q&A, using some new software to answer players' questions in real time. In attendance were CS Forum Representative Vrakthris, WoW Game Support Manager Marcus Maczynski, SC2 Game Support Manager Angelo Concepcion, D3 Game Support Manager Andreas Unger, Senior CS Information Specialist Charles Areson, and CS Social Media Manager Antonio Achucarro.

With players asking the questions, there was fairly high traffic for the team to deal with, Zarhym told us they received over 1,500 questions in under an hour! Not all of them could be answered, but we've been busy pulling out the key questions and responses for your delectation.

Comment From legracen
Are there any plans to update/change the in-game ticketing system for World of Warcraft so that the wait times for tickets can be reduced?

Marcus Maczynski: Hello Legracen! We're constantly evaluating how we receive CS requests from players. Right-Click-to-Report and self-service options (such as Item Restoration) are both examples of this building in this efficiency. Updating the in-game interface to prompt players for exactly the information we need to service their requests is definitely something we want to do.

Ever had a burning question about the customer service side of World of Warcraft, or other Blizzard games? This Thursday, you'll have your chance to ask. Blizzard is hosting its first-ever CoveritLive chat featuring customer support representatives from all of Blizzard's games. The chat will be focused primarily on World of Warcraft, but the panelists can field some questions regarding Diablo III and StarCraft II support as well.

Keep in mind, this is not a development Q&A -- so keep your questions about whether or not Atiesh will return to the game's loot tables along with Alleria and Turalyon for another time. However, if you have any questions regarding the policies and the customer service side of Blizzard, this is an excellent time to get those questions cleared up.

The Q&A will be this Thursday, December 13, from 5-6pm PST. Unlike previous Q&A chat sessions, this one will be taking place directly on Blizzard's website. And if you need an email reminder, you can sign up for one directly through the official blog post.