Skip to Content

WoW Insider has the latest on the WoW: Cataclysm expansion!

Posts with tag raid-finder

The Lawbringer: Autonomous systems deal with customer service problems

Image
Pop law abounds in The Lawbringer, your weekly dose of WoW, the law, video games and the MMO genre. Mathew McCurley takes you through the world running parallel to the games we love and enjoy, full of rules, regulations, and esoteroic topics that slip through the cracks.

At the beginning of March, Blizzard laid off 600 positions from the company in many departments, many of which came from the customer service and community side of the company. The official response and reasoning for the layoffs is internal restructuring of much of the way World of Warcraft's customer support is handled. Restructuring could mean a lot of things, after all, so the vagueness of what was happening threw people off.

I surmised that one of the reasons for the sudden downsizing of customer support had to do with the development of new, better, and more automated tools that perform many of the mundane repair or restore jobs customer service was previously responsible for. Staffed for a new subscription number and armed with a more stable infrastructure, account recovery tools, and now the automatic item restore feature, the Blizzard customer service team was able to shed personnel and keep expected services active.

Read more →

Filed under: Analysis / Opinion, The Lawbringer

Addon Spotlight: Mists of Pandaria Beta UI upgrades

Each week, WoW Insider's Mathew McCurley brings you a fresh look at reader-submitted UIs as well as Addon Spotlight, which focuses on the backbone of the WoW gameplay experience: the user interface. Everything from bags to bars, buttons to DPS meters and beyond -- your addons folder will never be the same.

As one of the fortunate few with a Mists of Pandaria beta invite at this time, I have been excitedly snapping screenshots of some of the UI changes coming in the next expansion. While we still have not yet seen the Pet Battle system interface, arguably the biggest UI reveal this go-around, there are still a few tweaks to the game that are deserving of being pointed out. More quality of life improvements than anything, the changes to WoW so far in the Mists beta have been straightforward and welcome additions.

I figured that since this is the beta process that we as a community can provide some feedback even if you haven't had a chance to see these tools in action. Since the tools are mostly quality-of-life improvements and not "boots on the ground," experience-dependent changes, these changes are something we can discuss and hopefully make better before the launch.

Since this is the beta, things can and will change dramatically. This is only a quick look at some of the features and changes coming in Mists of Pandaria. As new features open up, like the aforementioned Pet Battles, I will be more than happy to show them to you. If you are in the Mists of Pandaria beta and want to help me out with some UI testing and screenshots or you're an addon developer looking to talk about your new Mists of Pandaria addons in the works, send me an email at mat@wowinsider.com.

Read more →

Filed under: Add-Ons, AddOn Spotlight, Mists of Pandaria

Mists of Pandaria Beta: New Dungeon and Raid Finder UI

The Dungeon and Raid Finder tools are getting a visual overhaul in Mists of Pandaria, combining multiple tools into one. The new menu, opened by default with I or Ctrl+I, mashes together the Dungeon and Raid Finders into one utility along with the new Scenario Finder and a tab for dungeon Challenges.

I liked when the PvP interface was mashed together but it still had the drop-down menu issue. Hopefully, there will be a day when drop-down menus are gone forever.

Check out this gallery of the new Dungeon and Raid Finder utilities that I just snapped in beta. What do you guys think?



It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!

Filed under: Mists of Pandaria

Mists of Pandaria Beta: First look at the new raid instances

YouTube user WazopVids has dropped some of the Mists of Pandaria beta files into a model viewer and recorded the results -- our first look at the Mogu'shan Vaults and the Mantid raid zones. I must stress that these are works in progress and not running in WoW software, so take all of this with a grain of salt. However, what we have seen so far looks pretty damn promising. Check out the Mogu'shan Vaults up above and the Mantid zone after the jump.

Read more →

Filed under: Raiding, Mists of Pandaria

Addon Spotlight: A UI primer for returning WoW players

Each week, WoW Insider's Mathew McCurley brings you a fresh look at reader-submitted UIs as well as Addon Spotlight, which focuses on the backbone of the WoW gameplay experience: the user interface. Everything from bags to bars, buttons to DPS meters and beyond -- your addons folder will never be the same.

World of Warcraft experienced numerous cataclysms over the last year and a half as Blizzard, the community, and everything in between had a weird hiccup moment. Mists of Pandaria seems to be shaping up to pull many lapsed players back into the World of Warcraft ranks, and the Scroll of Resurrection is a none-too-subtle way of facilitating that goal. Old players who thought WoW was down and out have been pulled back because of instant access to a lot of the features once reserved for the especially dedicated.

Last week, I gave you some tips on what to install on your brand new player's game in order to facilitate a smoother first-game experience. This week, we're going to address old players from all past eras of WoW's lifespan and help them get back into the game without too many bumps along the way. It's a very different game, but the core components are exactly the same. Blizzard correctly pointed out that when WoW's got you and your character's boots on the ground, the game works the best.

But first, before we begin with the article proper, I wanted to proclaim victory for the WoW community with regard to AoE looting. Blizzard has announced that AoE looting will be making the release of Mists of Pandaria, and I could not be happier. I've been championing AoE looting for some time now, and I want to send the happiest thoughts possible to the dev who got this feature on the launch list. You have no idea what types of quality of life changes that this will bring to everything from old raid farming to time spent waiting around in dungeons.

Read more →

Filed under: Add-Ons, AddOn Spotlight

Mists of Pandaria: Raid Finder loot system changes clarified

If, like me, you heard about the upcoming changes to the Raid Finder's loot system and were a little confused, then this post by Zarhym clarifying what exactly will be changing is a useful read. Basically, rather than rolling against people in the raid (as is the current system), you roll and the chance that you will or won't get loot will have nothing to do with other players at all.

Zarhym -- The new LFR roll system
First, other players will not affect your loot in any way. Another player winning will not cause you to lose. Another player winning a mace will not mean that she took your mace. If there are many rogues in the raid, your chance of winning a rogue item is not diminished. We may decide that each player has an X% chance to get loot, or we may decide that X number of players get loot, and then randomly determine who those lucky players are.

Second, the item you win will be "useful" in the sense that it's potentially usable by your current spec. This does not mean that warriors will get leather because warriors can equip leather (at a huge stat loss). It also does not mean that the game will always give you an item you want or an upgrade for the items you have. It just looks and says "You are a Holy priest, so here is a random item chosen from the Holy priest-appropriate items that this boss can drop."


You'll still have a chance to not get the item you want and have to come back again, but at least this will curb that hideous sinking sensation of seeing Gurthalak drop and knowing yet again that someone else is going to get it instead of you, leading to hostility. Zarhym then goes on to explain the bonus roll system, which is a roll you can effectively trade in for a guarantee of some kind of reward, be it extra gold or a random drop from the boss. At present, this is all only for the Raid Finder, with a possibility of seeing the systems in dungeons if it works out.

It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!


Filed under: Analysis / Opinion, Raiding, Mists of Pandaria

Is PvP gear good enough for heroics?

I don't really PvP these days. In vanilla, I had plenty of fun with my priest, running around and healing people who were on the mad dash for High Warlord. Back then, there wasn't really much in the way of PvP-appropriate gear -- in fact, when the honor system began, the most effective and deadly people you ran across in Battlegrounds were those who were raiding and collecting tier gear.

I remember that fact particularly infuriated a friend of mine, who over the course of vanilla did nothing but PvP, although at the time that meant basically running around Southshore and Tarren Mill. When the honor system was introduced, there was a contest held by Blizzard for those who engaged in PvP, and the top characters on the realm who got the most amount of honorable kills were rewarded with a special tabard. My friend spent weeks in Tarren Mill, happily murdering Alliance until his fingers bled, and he won his tabard handily -- after all, nobody really did as much PvP as he did. Then the Battlegrounds came out.

When he stepped into Battlegrounds, he discovered that despite the fact that he did nothing but PvP, he couldn't hold a candle against those people who engaged in raiding. The gear and weapons that they got from raiding were too powerful. And that's when he threw up his hands, said he didn't want to have to raid to be good at PvP, and promptly stopped playing the game.

Read more →

Filed under: Analysis / Opinion, PvP

Does a video game have to force us to make good choices?

Take a moment and picture this: There's a politician out there, a pretty sleazy politician, who is basically in a position of power to use that power to do whatever suits him or her best -- no regard for anyone that voted him into office, no real sense of caring for those he is supposedly serving. One day, someone comes up to that politician and says, "Hey man, I'll give you $3 million if you start taking an interest in your constituents and doing what is best for them, OK?" The politician agrees, takes the money, and promptly starts doing the right thing.

Is that politician in the wrong? Or is that politician simply learning that if he behaves badly, he'll get a bribe to start behaving correctly? What's to stop him from behaving badly again, if he thinks he's going to get another $3 million out of the deal? More importantly, if all the other politicians out there see this guy get a bribe to behave like a decent politician and all of those politicians decide to start behaving badly in an effort to get that bribe for themselves, are they in the wrong?

Read more →

Filed under: Analysis / Opinion

Looking for raid, or looking for trade?

My interactions with the Raid Finder have been limited, for the most part. I'm in a raiding guild, and we were told when the Raid Finder came out that we would do guild runs to start out with. This was to make sure that all drops benefited everyone in the guild, and honestly, it was a smart idea. Players got their set bonuses with relative speed, and we completed the encounters with no difficulty at all just due to the fact that they were relatively easy in comparison to the normal-mode raiding we were doing.

However, after we began melting more gear than we were keeping and started working on heroics in earnest, our raid leader let us know that if we really needed anything else from the Raid Finder, we'd have to go run it on our own. So it was with a fair amount of confidence that I queued up for Dragon Soul, looking for a trinket that was so far eluding my rogue in normal mode content. No big deal, right? Easy enough, and by now plenty of people ought to be familiar with the content. Well ... not so much.

Read more →

Filed under: Analysis / Opinion

Should WoW players be responsible for player accountability?

Blizzard's policy as far as reporting players has been about the same since day one. If you have a problem with a player, you report them. While Blizzard can contact you and thank you for reporting the issue, it will not give any details regarding what it has done about the problem being reported. This has always been understandable to me; in the many years on and off that I worked customer service and call center jobs, rule #1 was that you did not speak to anyone but an account holder regarding the status of their account. To me, the Blizzard policy is just more of the same kind of treatment -- Blizzard cannot tell you about actions taken against another player's account, because hey, their account isn't yours, you know? It's private information.

That said, I have reported my share of players over the years, and I never really knew if action was taken against these players or not. In simple cases of name violations, like using an inappropriate word for guild or character name, I could usually tell if something had been done, because the guild or player in question would have their name changed. But in cases of player harassment ... well, you never know if they've been told anything or not. You just sort of hope this means the person harassing you will go away and that will be the end of it, but there are absolutely no guarantees.

Read more →

Filed under: Analysis / Opinion

The Queue: Shattered glass

Welcome back to The Queue, the daily Q&A column in which the WoW Insider team answers your questions about the World of Warcraft. Alex Ziebart will be your host today.

I think Blizzard should scrap the dance studio concept forever and ever ... if it meant we could all get personalized theme music for PvP.

WoWie Zowie asked:

As I understand it, Tyrande Whisperwind is a Priest. Yet I see her wielding a bow and having a pet "Dori'thur" the owl. Is this because she is hiding something? Or did Blizz just decide that she needs some form of offense without being "shadow"?

Read more →

Filed under: Analysis / Opinion, The Queue

Drama Mamas: Choosing between raiding and friendships

Drama Mamas Lisa Poisso and Robin Torres are experienced gamers and real-life mamas -- and just as we don't want our precious babies to be the ones kicking and wailing on the floor of the checkout lane next to the candy, neither do we want you to become known as That Guy on your realm.

In the video above, Candace's friends are off having fun without her. Since she is unwilling to find her own fun, she takes a portal to Mars to hang out with strangers -- and breaks into song. There are parallels with this week's letter (except for the song part).
Hi Robin & Lisa,

I'm finally writing in with my own dilemma. Since I started playing this game in mid-Wrath, I've played with my girlfriend and our mutual friend. We have a strong bond and truly enjoy playing together, and GF and I have even met our friend IRL. In Wrath, I led our 10 man raid group, and we loved every minute of ICC. Once the Cataclysm was upon us, we expected to continue raiding. However, things rarely work out as planned, and we missed T11 completely, mostly due to the dissolution of our guild. Eventually I became frustrated with lack of progress and quit the game for a while.

Read more →

Filed under: Analysis / Opinion, Drama Mamas

4 steps for dealing with Raid Finder harassment

I'm a reformed bully. A few years back, I was the kid in the PUG raid calling everyone else bad and acting like I was the Light's gift to raiding. I've since worked to distance myself from that attitude. While I still get annoyed from time to time when I see poor play in Raid Finder and generally have a sour taste in my mouth while pugging raids, I've become a lot more aware of how painful and harmful my words can be, and I keep them to myself. With my past experience being a bully, it made sense that when our editors wanted someone to write up a survival guide to using the Raid Finder, the most dreadful hive of scum and villianry since Mos Eisley, I would take the challenge on.

The three main types of WoW bullies

In my real life, I work with kids. I've spent the past third of my 24-year life working with kids. As a result, I've been exposed to a lot of bullies, both online and on the playground. There are a few staple things to remember about people who are also bullies, particularly when it comes to the Raid Finder. Here's who you'll find there.

1. The Covering for His Own Inadequacies Bully This is your archetypical bully cliché, but it's grounded in reality. These bullies are horrifically self-conscious, and they're just lashing out at whoever's handy because they're afraid that if they don't, they're going to be the one picked out and picked on. We've all been here; it's called high school (also Congress, but I repeat myself).

These bullies are fairly common in your average Raid Finder run. Just yesterday, I ran a RF with Shelam, my blood death knight. Now, Shelam has an average ilevel of 378 and has tanked all of RF before, but he was called out and almost vote-kicked by three players: another blood DK who was trying to tank while dual-wielding Souldrinkers (a big no-no), his friend and guildmate the last-on-meters fire mage, and an unholy death knight who was fully gemmed for stamina despite being a DPS class. They all called me out for being undergeared, most likely because I was the easiest target in the raid due to my lone remaining blue item, an ilevel 346 helm. Had they not gone after me, it would have been easy for them to have been the recipients of some harsh (if accurate) words, so they chose to go on the attack instead. That let them redirect the blame and their insecurity onto me while feeling empowered because they were making accusations instead of fielding them.

Read more →

Filed under: Analysis / Opinion, Raiding, Cataclysm

Encrypted Text: When your DPS doesn't matter

lfr tentacle
Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Feel free to email me with any questions or article suggestions you'd like to see covered here.

Rogues are all about DPS. You've heard my spiel about us being the only pure melee class, which makes DPS the only thing we bring to the table. SportsCenter can claim that Tim Tebow is a great quarterback, in spite of his shortcomings, because of his "intangible" benefits. Rogues don't have that luxury. If you parse poorly, then you get labeled as a bad rogue.

I was in the Raid Finder last week, and a warrior from another server tried calling me out for using Cloak of Shadows to stay in during Morchok's Black Blood phase. "Hey, that rogue didn't run out, that's not fair," he complained in raid chat. The last time I checked, all is fair in love, war, and the DPS meters.

However, there is one higher calling than DPS, and that is the success of your raid or party. Even though it's against our nature, we occasionally have to sacrifice some of our personal DPS in order to benefit the raid.

Read more →

Filed under: Rogue, (Rogue) Encrypted Text

Two Bosses Enter: Echo of Jaina vs. Morchok

In Two Bosses Enter, WoW Insider's series of fantasy death matches, bosses, leaders, and powerful figures of World of Warcraft face off in the squared circle. Your vote determines who wins and claims the season title.

At the beginning of season 3 of Two Bosses Enter, I changed the rules a tiny bit, finally allowing raid bosses to be a part of the competition. While some have brought up that the power differentials between a 5-man dungeon boss and a 10- or 25-man are an unfair dynamic, I counter those statements with only this: It's my fake arena show, not yours! Jaina vs. Morchok, go!

On the last thrilling and chilling episode of Two Bosses Enter, the lost and angry essence of Baine Bloodhoof utterly wiped out the satyr guard Peroth'arn from the Well of Eternity. It wasn't even close. You guys and gals love your tauren heroes, and I will not deny you the championing of one of your prolific and hooved role models. The Echo of Baine was well represented in the comments, as we will soon see after checking out this week's combatants.

Are you ready for a serious rumble between two powerhouses? Master of the arcane versus an elemental monstrosity -- one is going home next week.

Who wins? Echo of Jaina vs. Morchok
Echo of Jaina1876 (57.3%)
Morchok1398 (42.7%)

Read more →

Filed under: Two Bosses Enter

Around Azeroth

Around Azeroth

Featured Galleries

Mists of Pandaria Beta: Ruins beneath Scarlet Halls
Mists of Pandaria: New warlock pets
Female Pandaren Customization
Mists of Pandaria Screenshots And Concept Art
Mists of Pandaria Screenshots of the Day
Kalimdor in Minecraft
It came from the Blog: Lunar Lunacy 2012
It came from the Blog: Caroling Carnage
It came from the Blog: Hallow's End 2011

 

Categories