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Posts with tag refund

Patch 3.2: Misloot tickets to be a thing of the past

Amidst the datamined changes to the game coming in Patch 3.2, a small detail caught my eye -- an item trait similar to the one that lets you trade back an item to a vendor if you bought it with an alternate currency (like Badges). This one, though, stated the following:

BIND_TRADE_TIME_REMAINING = "You may trade this item with players that were also eligible to loot this item for the next %s.";

Does this mean what I think it means? Yes. It does. If your raid leader or master looter accidentally gives an item to the wrong person, that person can trade it to someone else within a short window of time. This should effectively eliminate the category of "oh crap" misloot petitions, which remain a huge headache, both in terms of amount of petitions and workload involved, for Blizzard Support -- and this is coming from someone who worked on them a lot back in the day.

Now, of course, there could still be issues, so I imagine that Blizzard will keep the lines of communication open, much like they did with alternate currency refunds, though to a smaller degree. Giving players the ability to fix their (or someone else's) mistakes is always risky, but this has the best of intentions behind it -- less hassle for players, less hassle for GMs -- so I fully support it and hope that we continue to see changes like this.

Blizzard hasn't officially announced the change, though I get the feeling that they will shortly. Still, don't be too surprised if the feature gets delayed for tweaks. Better that it works later than breaks sooner.

Patch 3.2 will bring about a new 5, 10, and 25 man instance to WoW, and usher in a new 40-man battleground called the Isle of Conquest. will have you covered every step of the way, from extensive PTR coverage through the official live release. Check out's Guide to Patch 3.2 for all the latest!

Filed under: Patches

The price of a game time refund

Is it just me or has it been a long time since Blizzard passed out some free game time? Reader Jim T. emailed me about a conversation he recently had with Blizzard's customer service -- he was disappointed with the lag, the queues, and the downtime on his server lately, and checking in about how he might get a refund or credit. The customer rep told him that while they didn't give out individual credit, they occasionally do give out game-wide credit for downtime mistakes.

Which is true -- Blizzard will occasionally give out a free day to folks affected by major unexpected downtime or server issues. But while they used to do it fairly often, by my recollection, they seem much less inclined to pull the trigger on a refund lately. On the one hand, sure, Blizzard does a better job than they used to -- last Tuesday's maintenance lasted quite a while, but it wasn't anything compared to the days the servers used to be offline a few years ago. On the other hand, though, there's no question players are being affected -- by queues, by problems logging in, and by lag on the instance servers and elsewhere.

Of course, we have no idea if Blizzard has an actual rule for when they give out free gametime and when they don't -- at this point, the criteria for giving players a refund happens to be "when they feel like it." Which is all right, we guess -- it's their company, of course. But it does seem like the criteria has changed -- we used to get refunds all the time, and even with all the problems lately, Blizzard hasn't decided to give customers any game time back.

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, Bosses, Hardware

Blizzard will likely offer free respecs before Wrath

I finally logged in to the Wrath beta for the first time last night, and frankly, was a little disappointed. Like a lot of players, I really enjoy seeing content live, and playing around on the beta feels like I'm somewhere i'm not supposed to be -- things are not done (it's a little unnerving to see a Blizzard game without impeccable amounts of polish on it), and there's no flow yet from the old world to the new -- you're dropped into Northrend and it's like you've jumped forward a few months in game continuity. Something is missing.

But having been to the strangely buggy future, I can tell you one thing so far. Blizzard will do something they haven't done for almost two years now: every character will very likely get their talent points back around the Wrath of the Lich King release. Sure, it probably seemed obvious to most, but this is a bigger deal than you might think -- free respecs used to be a pretty common occurence, as almost every patch, Blizzard would refund talent points to at least one or two classes. But that was changed right around the last expansion, as Blizzard has opted for smaller class changes rather than content patch revamps. We haven't seen a talent point refund in a long time.

If this release is like last time, we won't necessarily see our talent points refunded upon installation, but rather around a big content patch right beforehand. If you were planning on respeccing for Wrath, you might want to wait a bit -- while respecs still aren't free all the time, we are apparently getting one done for us.

Filed under: Analysis / Opinion, Talents, Wrath of the Lich King

Authenticator ordering leads to unexplained refunds

We've already reported that the Blizzard Authenticator is sold out, but here's another twist to the story. WoW Insider reader Ryan told us that he placed his order last Monday, before the sell out was announced.

However, instead of getting his Authenticator, he instead got an unexplained refund. With no other word from Blizzard, they simply canceled the order and refunded the money. He talked to a coworker who had also ordered the Authenticator and found that he had the same experience. As of yet, Blizzard has not explained the refund to him.

It's likely that Ryan was simply unlucky enough to place his order after they'd sold out but before they'd officially announced it, but there's other somewhat unfortunate implications. If they're refunding his order instead of honoring it, it suggests that they don't expect to have any new Authenticators ready for quite some time.

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Filed under: Analysis / Opinion, Blizzard, News items, Hardware, Account Security

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