Blizzard Customer Support live Q&A recap

With players asking the questions, there was fairly high traffic for the team to deal with, Zarhym told us they received over 1,500 questions in under an hour! Not all of them could be answered, but we've been busy pulling out the key questions and responses for your delectation.
Comment From legracen
Are there any plans to update/change the in-game ticketing system for World of Warcraft so that the wait times for tickets can be reduced?
Marcus Maczynski: Hello Legracen! We're constantly evaluating how we receive CS requests from players. Right-Click-to-Report and self-service options (such as Item Restoration) are both examples of this building in this efficiency. Updating the in-game interface to prompt players for exactly the information we need to service their requests is definitely something we want to do.
Filed under: Events, Blizzard, Mists of Pandaria


A new report on MMO gold farming
Activision-Blizzard held a conference call for the press yesterday, and so there's all kinds of financial and release news floating around out there. The biggest news isn't necessarily Blizzard-related, but it does mean that our game's company is finally feeling the crunch a bit: Activision-Blizzard
Normally, we don't concern ourselves with sales charts too much -- we really only cover the one game, so comparing it to others really isn't our thing. Unless it's the only game in town, which, according to
A few days ago 



