With players asking the questions, there was fairly high traffic for the team to deal with, Zarhym told us they received over 1,500 questions in under an hour! Not all of them could be answered, but we've been busy pulling out the key questions and responses for your delectation.
Comment From legracen
Are there any plans to update/change the in-game ticketing system for World of Warcraft so that the wait times for tickets can be reduced?
Marcus Maczynski: Hello Legracen! We're constantly evaluating how we receive CS requests from players. Right-Click-to-Report and self-service options (such as Item Restoration) are both examples of this building in this efficiency. Updating the in-game interface to prompt players for exactly the information we need to service their requests is definitely something we want to do.