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Posts with tag server-error

Connection problems for both North American and European players

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Blizzard Customer Service is in the process of dealing with connection issues facing players on both sides of the Atlantic Ocean. For the North American players, login errors have been plaguing both the Account Management website, and several games--World of Warcraft, Diablo III, and Hearthstone.
For players in Europe, Blizzard noted yesterday on their EU support blog that the high latency and connection issues are, in fact, the result of a series of DDoS attacks that have been levied at Blizzard servers for the past few days. Blizzard is monitoring the situation and asks that players follow their European customer service Twitter account for updates and further information.

Filed under: Blizzard, News items, Account Security

Blizzard responds to extended maintenance and instance problems


Blizzard EU has released a long and detailed statement concerning the recent waves of extended maintenance and how it's connected to the problems associated with launching instances. For several months players have been plagued with the message "Additional instances cannot be launched." The message was being caused by overloaded instance servers, and for a long time there was seemingly nothing Blizzard could do about it.

Blizzard's statement today clearly informs us that all the extended maintenance we've been seeing is directly due Blizzard implementing fixes for the problems server-side. While the statement comes from an EU source, once can assume rather easily that it applies to the US as well.

While no timeframe is given as to exactly when this will be done for all realms, it is very good to know that stuff is getting done behind the scenes. And this look at exactly what Blizzard is doing to their servers represents a rare glimpse into their inner workings. Usually Blizzard is pretty tight lipped about what exactly is happening with their hardware.

The full statement after the break.

Read more →

Filed under: Realm News, Realm Status, Blizzard, News items, Instances

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