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Posts with tag service

Love is in the Air customer support policy

Blizzard has posted a guide to what customer service and support can and cannot do for players during Love is in the Air, the WoW in-game holiday that runs between Feb. 5 through 20. As with most in-game events like this, players will be getting exclusive items, quests, tokens, prizes, and chances on really rare items like mounts from daily bosses. These events are designed to be rare and happen only once a year, and Blizzard stresses (again, by design) that these titles, achievements, and other event goodies need to be acquired during the holiday. Legitimate claims of items lost with logs will be restored as normal, but Blizzard wanted to make sure people knew in advance that item purchases and achievement-related issues during this limited-time event will most likely not be able to be addressed.

Putting out notices like this is definitely a nice move by the community team. Many people have complained in the past of not knowing when a new event was starting in game or that their schedules did not permit them to complete all of the necessary holiday achievements and get all of the accompanying items. For many of those, the bright line rule is that "Blizzard wants these things to be rare," so they are rare by design.

Remember: Get your holiday stuff done ASAP. This is your early notice that things will most likely not be given to you if you miss the event.

The full blue post, after the break.

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Filed under: Events, Cataclysm

Paid character transfers time restrictions slashed


Eyonix has just announced that lockout time for paid character transfers has been reduced to 3 days from its previous 30. This means that you can now transfer your character to a new realm using the paid transfer service once every three days instead of once every thirty.

This is especially useful for raiders and PvPers who move to a new realm to join a guild, and then find out that the guild doesn't work for them. There are also tens of thousands of horror stories about people moving between servers only to find that their new guilds disbands a few days later. This will be a significant boon to people who find themselves in that situation.

The cost of the paid character transfers remain at $25 for a one way ticket.

Filed under: News items

Curse releases premium add-on download client


Curse has released a premium version of their add-on client. The service they are offering goes for $30 a year on their annual plan, or $5/month if you choose to pay like that. There are some features of the premium client worth looking at if you're interested in spending the money.

The premium client offers one-click updating of all your add-ons, which is a very nice feature for those of us that have a few hundred of them floating around. When I tried this earlier today the updating went smoothly and without any problems.

Another feature of the premium service is that you're not subjected to all the ads on the Curse website while you're logged into your account. This is good if you're still going to the site often, but I'm not sure how often you'll go to their site if you're using their add-on downloader client.

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Filed under: News items, Add-Ons

YouPlayorWePay under "reconstruction"


This could be the end of the strange story of YouPlayorWePay.com -- or a new beginning. We posted about the site when it first appeared, and even interviewed the founders, but apparently they've decided to make some major adjustments to the site, as it's now down for "reconstruction." A forum post by George Tung says that they are not only redesigning the site, but "re-doing our whole concept." One of our tipsters suggests that Blizzard legal may have gotten involved, but that seems unlikely -- Tung also posts that "when we are done, there will not be any more concerns about our service not being worth or if what we are doing is legal."

So there you have it. We'll have to see what they've got in store for us (though, of course, there's a chance the site may not return at all). Lots of people have had questions and concerns about the concept behind this site from the beginning, and we remain curious to see how this "reconstruction" will answer them.

Thanks to everyone who sent this in!

Filed under: Analysis / Opinion, Realm Status, Odds and ends, Blizzard, Making money

Will name changes let ninjas run free?

While Robin and I think it's a great idea, some people are in an outcry about the upcoming name-change service that Blizzard is offering. As Monsoon tells Blizzard on the forums:

This is probably the worst ever decision ever made. How are we supposed to track ninjas and retards who may apply to our guild if there is no way to track their name changes?"

Nethaera calmly responds:

Perhaps putting them on an ignore list might help.

The ignore list will be automatically updated once that character's name change gets activated. Of course no system is fool proof, and there will always be someone looking to exploit things, but realistically, is it a terribly big problem if people you consider "ninjas" and "retards" yet are still unwilling to put on your ignore list can change their names once every 90 days?

In my experience, the kind of person who likes to call others "retards" generally isn't very nice themselves, and tends to find new "retards" all the time (with no offense meant to Monsoon here). I don't think it would be possible, even if the ignore list were extended to include a potential thousands of names, for some people to be satisfied that all the "ninjas" and "retards" were sufficiently dealt with and removed from the system

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Filed under: Analysis / Opinion, Odds and ends, Blizzard, News items

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