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Posts with tag support

Enter to win a custom WoW t-shirt from and WoW Insider

We announced a while back that was teaming up with Blizzard to offer some custom-made WoW guild t-shirts, and now their site is apparently open for business -- you can put your guild name and tabard on a t-shirt along with your character name and realm, to wear with the pride that only having a famous Warcraft character can give you. And to celebrate, SwagDog is teaming up with WoW Insider to give away three custom-made T-shirts.

To enter, you must leave a comment on this post with the faction you choose to support, either "Horde" or "Alliance," before this Friday, October 3rd at 11:59pm. At that point, we'll choose one random winner on each faction to win a t-shirt, and the faction with the most supporters will win a third t-shirt (by a random drawing of that faction). So if more Alliance "grab their sword and fight the Horde" in the comments section below, we'll give away two Alliance shirts, but if more Hordies show up, they get the third shirt. Got it? Each winner will get a code, redeemable on the SwagDog website for a customized Warcraft shirt of the faction of their choice, worth $26.99 each.

You may only enter once (though you can recruit as many friends and guildies as you like to support your side), and to enter, you must be 18 or older and a resident of the United States. Click here to read all the official rules, and good luck! May the best faction win!

Update: Please note, guys, that you must say "Alliance" or "Horde" in your comment below to get counted as a support for that faction. Saying "I kill Horde" will get you counted for the Horde -- all you need to do is shout out the name of the faction you support.

Filed under: Events, Fan stuff, Contests, Fan art

Fans create a petition for a live stream of BlizzCon

A Hungarian site about Starcraft has put together a petition that a lot of folks who weren't able to grab BlizzCon tickets will probably want to sign: they're asking for Blizzard to create a live Internet stream of BlizzCon. Of course, DirecTV will be streaming the whole show (for a price, of course) on television in the US, but Blizzard fans in Europe and elsewhere have no such luck.

To tell the truth, we're not sure why Blizzard made this deal with DirecTV -- well, to be fair, we know why (to make more money), but they did provide a live stream of the Worldwide Invitational in Paris, and while sure, there were occasional problems, it worked far better than I ever expected it to. Why Blizzard didn't just upgrade the servers and send the stream of BlizzCon out into the world for free (as much as DirecTV wouldn't like it) is a good question.

The petition has already 1800 signatures as of this writing (more, we'll note, than the actual number of tickets sold to BlizzCon of course Blizzard has sold thousands of tickets, not hundreds. Sorry about that.), and we're sure it'll be way more than that soon. It's likely that Blizzard has tied themselves down by selling the rights to stream the show to DirecTV, but you never know -- maybe a groundswell of public support for an internet stream will make them reconsider.

[via BlizzPlanet]

Filed under: Analysis / Opinion, Podcasting, Blizzard, News items, Making money, BlizzCon, Fan art

Blizzard HQ temporarily evacuated due to earthquake

Blizzard headquarters in Irvine, California were temporarily evacuated today when a 5.4 magnitude earthquake struck the Chino Hills area in southern California. Chino Hills is about 30 miles from Irvine.

According to the information on the login screen, in-game and phone support were momentarily unavailable, however everything is now back to business as usual. No servers or other game services have been affected by the earthquake. All the technology is operating smoothly.

Our own Dan O'Halloran was in private chat with us all when the earthquake struck. He reported that while it was a good shaking, it was "nothing to go home about." Perhaps if we're lucky the earthquake shook a few more Beta keys out of Blizzard. We can only hope.

Take a look after the break for the full in-game news released by Blizzard.

Read more →

Filed under: Blizzard, News items

Authenticator fails, removed from account without user's permission

Editor's Note: This entire situation has been debunked. The authenticator was not hacked, compromised, or forcefully removed. The account had been shared, and the authenticator along with it. Authenticators do not offer any security if you give it away. If you're worried about other account security myths, our own Michael Sacco has tackled them in a mythbusting series.

Think a Blizzard Authenticator will keep your account from being hacked? Think again -- we've got our first known report of someone who was protecting their account with one of Blizzard's keys, and still got their character hacked down to their undies. Someone in this forum thread apparently logged out one night and logged on the next morning to find her account stripped of everything but PvP gear, and her Authenticator no longer connected to her account.

Supposedly, to deactivate an Authenticator from an account, you need to get in touch with Billing services, and reportedly they'll then ask for a notarized statement with a picture, like a driver's license, just to remove the Authenticator. But obviously, this one was removed even without that, and we're being told that all you might need to remove the Authenticator is the answer to the user's secret question and a CD key (or even less). In other words, the fault isn't with the technology, it seems to be with the support reps on Blizzard's side of the phone line -- if they can be convinced to remove the Authenticator, the account can then be hacked.

The little keys have been selling like hotcakes since they were released -- almost everyone has figured that $6.50 was cheap for peace of mind. But while an Authenticator still does provide an extra step in security, the sad truth is that it hardly makes an account impermeable.

[Via BRK]

Filed under: Analysis / Opinion, Blizzard, Forums, Account Security

Drysc on Blizzard customer service

We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP.

Nothing is wrong with these expectations we have, and indeed we should have them. After all, we want this game to be the best game possible. For many folks it's the only one they'll play. The happiness and smooth sailing in game is principally the responsibility of the customer service department at Blizzard. They're the ones to fix our issues when something goes wrong.

Drysc, one of the most visible community managers, made a wonderful post earlier this week on exactly what happens in Blizzard's support services. The full post and response are worth taking a second to read. The bullet points of his posts are as follows:

Read more →

Filed under: Analysis / Opinion, Bugs, Blizzard, News items

How a quirk in the game can steal your loot

There is a mechanic in game that we are all aware of, and one that exists for a good reason: when we attack a mob, we get the mob's loot. That's the mechanic. If you're solo grinding mobs out in Shadowmoon Valley for some Primal Fire, you want to be sure you're the only one that can get the loot. The same goes for groups – if you're grouping and killing Murmur in Shadow Labs, you want to be sure that everyone is going to get his pretty blues.

But what if the mechanics of the boss fight dictate that you won't hit the boss? In fact, what if successfully killing the boss means that you have to stand on the opposite end of the playing field the whole time? You don't hit the boss, you don't get the loot – but you've done everything right. In this, the game mechanic does not represent fair play, nor does it encourage success. In fact, the mechanics are a complete contradiction of each other.

I've recently encountered this problem, and it's a real pain. Read on after the break for what happened, and what can be done to solve it. It's rather long, but this is a serious problem that Blizzard needs to fix, and all the facts need to be laid out completely and in a way that is full of thruthiness.

Read more →

Filed under: Analysis / Opinion, Bugs, Raiding

Another blow in the keylogging experience

Thank you all for the encouragement I received in response to my recent keylogging experience. As a whole the experience was just dreadful. As I mentioned on last week's WoW Insider Show podcast, I am still afraid every time I log in that I will get the "The information you have entered is not valid" error. For the most part things have settled down, but the fear remains.

The worst part of the keylogging episode was that my Shaman was transferred from a PvP to PvE server. After about a week in limbo my beloved Tauren was returned to her proper place. I was extremely relieved. Unfortunately that's the only thing on my account that Blizzard was kind enough to restore. They refused to return any of my gear or gold and did nothing about the items ninjaed from the guild bank. I appealed their decision with several emails. Those appeals were ubiquitously denied despite logical arguments and heart-filled plights. I thought it was all over, for better or for worse.

I got more bad news in my email box the other day:

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Filed under: Odds and ends, Blizzard, Forums

More realm issues today

Bornakk announced today on the general discussion forums (why he didn't do this on the tech support forums, I don't know...) that they are having a number of realms randomly drop people. Indeed, this happened to me over on Eldre'Thalas this morning.

If you are having issues, remember that you can go to the Blizzard's tech support forums and ask a question there. You can also check out our guide for solving all these connection issues, if Blizzard doesn't come through with a solution for you.

We'll keep you updated on this weekend hiccup – stay tuned to WoW Insider for the latest!

Filed under: Realm News, Realm Status, News items

Solving recent connection issues

How many WoW users feel about not being able to connect to the game.Many of us, both in and outside of the United States, have been having serious connection issues with the game recently. Not only can we not connect to the game, but we can't even get on the main World of Warcraft website. This can be particularly infuriating because we can't go and find help. When I got dropped in the middle of Kael'Thas (the real fight, not the weeksauce one in Magisters' Terrace), I wanted to take my computer out to a field and yell obscenities at it about PC load letter.

WoW Insider feels your pain! After all, imagine having to write about WoW only to find out you can't get into WoW.

I wanted to answer a lot of the comments about what people can do. First and foremost, we're not Blizzard. So we can't really say for sure what's going on. We can make educated guesses through. Continue reading after the break for what you can do and where you can go to solve this problem.

Read more →

Filed under: Analysis / Opinion, How-tos, Realm Status, News items, Hardware

Lots of connectivity issues tonight [Updated]

The world server is apparently going up and down, and many servers are experiencing connectivity issues. Blizzard lists the realms that are not working well at the start up screen. But as I'm finding out over on Anvilmar, the problem has spread there too.

According Isradun, multiple realms are being restarted now. There are additional posts on the WoW Realm Status forums that indicate they've already been at this for a while. However, as I've tested, no fix appears to be working perfectly yet.

We'll keep this post updated for you with the latest.

Update, 12:05 a.m. EST: Apparently the realm issues are subsiding, although no Blizzard update yet. Some reports are still trickling in of issues in the Nightfall and Reckoning battlegroups.

Update, 12:18 a.m. EST: Blizzard saw what I said and decided to start crashing realms again. Multiple Tech Support Forum posts report things are not well, again.

Update, 1:08 a.m. EST: Everything appears to be working now. Blizzard has removed the opening announcement, and the spam on the forums has quited down. Enjoy the night!

Filed under: Realm News, Realm Status, News items

All the World's a Stage: A little help from my friends

All the World's a Stage is a column for cooperative minds, playing with roles every Sunday evening.

Roleplaying a new character can be hard, even for advanced roleplayers. Usually you only begin with the fragment of a character, some vague idea of what you want your character to be like. Even if you have a pretty clear idea of your character already in mind, you may discover that actually playing that role in communication with others causes issues to come up that you never could have thought of all on your own.

Thankfully, roleplaying is a cooperative activity. Unlike PvE and PvP, there is no "versus" in RP. Even if two characters are bitter nemeses, still their characters must cooperate with one another to share an interesting story. Otherwise, they will find themselves "god-modding," or roleplaying in such a way that they don't give one another any room to improvise. (Two god-modders may fight something like this, using custom emotes: "Darkmystery stabs Elfman and cuts out his heart," followed by, "Elfman dodges Darkmystery's sword and then rips his head off," and so on.) These people aren't really roleplaying in the same way that two people shouting at each other in different languages are not really communicating. Roleplaying's very nature requires that each person work together with every other person, or else it isn't really roleplaying at all.

Though the rare "god-modder" can attract a lot of attention, in fact most roleplayers are quite eager to cooperate and assist one another as much as possible. For every one drama queen or king who simply must be the center of attention at all times, there are 5 roleplayers standing in the background listening quietly, wishing that someone else would talk, and 15 more who went off to roleplay their own stories instead. Most roleplayers reach out to each other for support, suggestions, background story ideas, and are more than willing to lend a helping hand in these areas to anyone who asks. Such mutual reciprocity forms the foundation of what roleplaying is all about.

Read more →

Filed under: Virtual selves, RP, All the World's a Stage (Roleplaying)

Show your support for Hordes or Allies

These are awesome, and yes, I wish I could buy one, too. Cypher shows off these ribbons she made over on livejournal, and says that whenever she drives around with the Horde one on her car, fellow Hordies scream "For the Horde" at her as she drives by. Sounds about right! For the Horde!

But she says she made them for her and her roommate-- does she keep them both on the same car? I don't know how the whole "Blizzard-created logo" copyright thing would work (and I'm not quite down with putting stickers on my car), but selling both of these as magnets would be a great idea. Very awesome.

Filed under: Fan stuff, Virtual selves, Odds and ends

Patch 2.0.5 Issues

Apparently patch 2.0.5 came out overnight last night or early this morning. A lot of users are getting an "Unable to validate game version" error (pictured above) along with a myriad of other connection problems. The official forums are also down, or so slow as to be effectively down. I'm going to guess that perhaps your game version is fine and this will sort itself out in the next few hours as the patch gets distributed.

Thanks to everyone for submitting this as a topic suggestion, there's too many of you to credit directly.

UPDATE 10:54 from the in-game Breaking News:
"The 2.0.5 client-side patch has caused issues with our authentication system. These issues can cause players to be suddenly disconnected from the game, as well as prevent them from logging in to the game. We are working to resolve this issue as soon as possible and will provide you with updates as soon as they are available."

UPDATE 11:30
The realms are accessible, or at least mine is. The forums are also back online and usable.

Blizzard -- Holiday support hours

Tseric announced today the Blizzard support hours for the upcoming holiday long weekend. For those of you who can't access the official forums, the post is re-printed below and continues after the break.

What have your experiences been like with Blizzard's support team, both in-game and through their email and support forums? I've personally only used their Mac support forums, where the team has been incredibly responsive to the userbase. Let us know how Blizzard's been treating you, and if you think their support hours will have any affect on your gaming experience.

From the forums:

The Warcraft Series (including World of Warcraft) Open Technical Support Forum Live Technical Support will be available for a half-day this coming Friday, December 22th from 9:00AM-3:30PM Pacific Standard Time (PST) and will be closed on Monday, December 25th due to the national holiday. Please note that while the Technical Support department will be unavailable, our GM Department will be available at all hours throughout the holiday season.

Read more →

Filed under: Blizzard

iTunes controls for Mac not working as intended

If you're running WoW on a Mac and trying to listen to iTunes while playing, you've probably hit the same problem Timi over on Kirin Tor has: the controls ain't just workin' quite right.

Sure, crossrealm BGs are cool, but for a few people, ingame iTunes controls were an even more awaited feature. The dev team didn't get it exactly right, however-- Tigerclaw tries to explain why over on the forums, but I couldn't get much farther than "a Plan-B version was shipped using 'osascript'... to solve the blocking/deadlock issue" before I gave up and reached the same conclusion you probably will: Blizzard shipped something out that didn't work the way they wanted it to (that snickering you're hearing right now is people who played Hunters right after WoW's release, when the class wasn't even close to done).

Even if it isn't working right, however, it still seems to be working, as Timi finds a solution after a little tweaking. Tigerclaw, of course, promises the next major patch will bring relief (have we heard that before?), but if you want help, you can probably find it on the support forums. Meanwhile, Rollak offers us another program that does something even Blizzard hasn't done yet-- control iTunes while playing WoW in Windows. Pretty slick-- maybe that's the guy Blizz should hired to implement this feature next patch.

Filed under: Tips, How-tos, Bugs, Blizzard

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