Posts with tag ticket

Public Service Announcement: Don't file false GM reports

by Daniel Whitcomb Mar 8th 2011 at 8:00PM

This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored, don't do it.

Support forum agent Nevalistis points out that false reports are is against the Game Master interaction policy. Each GM petition is taken seriously, and if the GMs see a pattern of frivolous or false reports, they can and will take action from warnings all the way up to suspension or permanent account closure.

Those of us who have tried to petition a GM lately know how long the queue times are -- so from all of us with legitimate problems, please make sure your ticket is legit. It may save your account, it may save a GM's sanity, and it'll certainly help those with real problems get the help they need a little faster.

Filed under: Blizzard, News items

BlizzCon Ticket Status: Sold Out

by Michael Sacco Jun 5th 2010 at 12:00PM

Today's Saturday, June 5th, and that means it's day two of BlizzCon ticket sales! If you have some way of increasing your Luck stat in the next hour, I'd go ahead and do it. Consumables are allowed.

The basic facts:

Tickets go on sale for the second and final time at 1:00 p.m. EDT / 10:00 a.m. PDT sharp.
Tickets are $150/each. You can purchase a max of 5 per household.
Buy your tickets at the Blizzard store.
Tips for buying your tickets.
Complain about how expensive tickets are, how rogues are overpowered, and how Ghostcrawler has no choice but to walk out on a horse swinging a sword like a general over in our open thread.

We'll update this post with queue lengths and ticket status information as warranted.

Update: 1:00 PM EST - Tickets are on sale.
Update: 1:01 PM EST - Within 60 seconds, the queue is at 20000.
Update: 1:20 PM EST - 30% stock remaining.
Update: 1:28 PM EST - BlizzCon 2010 is sold out.

Reminder: BlizzCon tickets need final names by 5pm PDT today

by Adam Holisky Jun 13th 2009 at 1:00PM

We want to take a moment to remind folks that today at 5:00 p.m. PDT / 8:00 p.m. EDT is the last possible moment you have to change the names on your BlizzCon tickets.

The person who bought the tickets will receive a separate email for each ticket (sometime in the future) that will contain a barcode that must be printed off and presented with a valid photo ID at the time the tickets are picked up. That ID must match the name on the ticket, no exceptions.

If you do not enter names on each ticket by 5 p.m. PDT today, the tickets will be put in the name of the person who purchased them (via the Battle.net account). That person will then have to pick up the tickets and distribute them accordingly. The only time IDs will be checked is upon ticket pick up, not upon entering the venue.

Some folks at WoW.com have bought tickets for friends, and we all went around and made sure the names were exactly right last night. You should do the same!

In order to change the names on your tickets, log into your account management page over at https://us.battle.net/account/management/ and go to your order history. There, you'll see the BlizzCon ticket purchase, which you can click and be presented with the tickets and name change options.

WoW.com will be there in force this year, we have right now over 10 people going, so it'll be a blast for sure. We're planning our Thursday night reader meet up, and will have extensive coverage throughout the convention right here!

Filed under: BlizzCon

BlizzCon Ticket Status

by Adam Holisky May 30th 2009 at 12:45PM

This page will be updated with the latest BlizzCon ticket status. Please post your experiences, and be sure to let us know if you run into any problems. Older updates will be listed after the break.

Big Update: Play the failocalypse game from Blizzard!

1:25 p.m. EDT: Sold out.

1:22 p.m. EDT: 11% of the tickets are now left.

Filed under: BlizzCon

WoW Insider's BlizzCon coverage this Saturday

by Adam Holisky May 15th 2009 at 12:30PM

BlizzCon tickets will be going on sale tomorrow, Saturday May 16th. While no specific time has been announced when they go on sale, there has been some conjecture. But it should be taken with a very small grain of salt.

WoW Insider will be up and running from 8am EDT onwards tomorrow, bringing you everything as it happens. This includes posting and twittering the moment the ticket sales go up.

For additional BlizzCon information, check out our recently released Guide to BlizzCon 2009. All the latest information will be kept there, and of course, right here on the main site when the news breaks.

And if there are any ticketing problems... well, we'll be covering that too. Here's hoping for the best.

Filed under: Events, Fan stuff, WoW Insider Business, BlizzCon

What's in the BlizzCon bag? You won't know until they're gone

by Mike Schramm May 8th 2009 at 9:00AM

This seems like a strange deal, but in fact it's business as usual -- Blizzard says they won't tell you what's in the BlizzCon bags this year until all of the tickets are sold out. Seems weird, right? Wouldn't knowing what you'll get with the bag encourage you to buy tickets? But apparently not -- they've always announced the goodies post ticket sales and pre-event, so we'll just have to wait and see what comes up this year.

That won't stop us from guessing what's in it it. Our guess: a lot of stuff. Last year's bag was huge, as you can see in the gallery below, and this year's will probably be even bigger. There will definitely be some silly items, like the QQ noob tissues and the Diablo III mints from last year. There'll be promotional stuff for sure, maybe a pack of TCG cards, a few licensing partner ads, and/or a sample mini (last year they gave out Voidwalkers). And of course there'll be an ingame item card, maybe a sweet mount or a vehicle. Personally, I'd love to see a special edition novel, either a reprint of something like War of the Ancients or even a special collection of short stories just for the event.

Whatever's in the bag, you can rest assured that we'll be one of the first few folks sifting through the goodies again. And it's not outside the realm of possibility that, yet again, you'll have a chance to win one. Stay tuned.

Gallery: BlizzCon 2008 Swag Bag gallery

Filed under: Items, Analysis / Opinion, Blizzard, BlizzCon

A BlizzCon-ticket winning piece of fan fiction

by Mike Schramm Sep 23rd 2008 at 4:00PM

A couple of weeks ago we wrote about Pixelated Executioner's little fanfic contest, in which he was giving away a BlizzCon ticket (sans goodie bag) to someone who sent in the best piece of WotLK fan fiction, and here's the payoff: he's now posted the winning piece on his website. I have to say that I'm not usually a huge fan of fan fiction (mostly because it's not usually any good -- PE does mention that there were plenty of Mary and Gary Sues in the mix, and technically the winning piece features another one), but any story that adds a little personality to the spider-people of Azjol-Nerub, not to mention throws in an appearance by the Explorers' League, is a winner in my book.

Plus, it worked out well for everyone -- PE decided that he would give away the goodie bag to the winner, and apparently she submitted the story for her brother, so they could go to BlizzCon together. Very nice. Of course they (and everyone else at BlizzCon) are formally invited to come say hi to us at the to-be-announced WoW Insider reader meetup. Very nice story, Anujaresh, glad to see the BlizzCon ticket found its way into some worthy hands.

Filed under: Fan stuff, Virtual selves, Odds and ends, Contests, Lore, NPCs

The OC Register on the BlizzCon debacle

by Adam Holisky Aug 14th 2008 at 6:00PM

WoW Insider's own Mike Schramm recently talked with Tamara Chuang from the Orange County Register about the trials and tribulations of the recent BlizzCon ticket sales for an article she wrote concerning the debacle. Mike is in some good company, with executive editor of GameSpy.com David Kosak also contributing to the analysis of Blizzard's failure. Yesterday, Mike wrote an in-depth account of the problems we all faced obtaining tickets to the event.

The OC Register article makes a good point noting that some major events, such as the World Series, have had ticketing problems in the past. However, it is also pointed out that other sites such as NBCOlympics.com still stay up even under the pressure of lots of traffic.

With Mike Morhaime's apology late last night, and his offering up 3,000 additional tickets via a lottery, it will be interesting to see what this does to appease the fans in the long run. It is good to see that this issue is getting some wider coverage outside of the game and fan sites. While bad press isn't exactly good, it usually leads to things being better the next time around.

Filed under: Bugs, Blizzard, News items, BlizzCon

Last remaning BlizzCon tickets go on sale at 8:00 p.m. PDT tonight

by Adam Holisky Aug 12th 2008 at 7:32PM

If you want to go to BlizzCon in October, you have one last window to buy your tickets: 8:00 p.m. PDT tonight. That's 11:00 p.m. Eastern, and 10:00 p.m. Central. This news comes from an announcement on the main page of the WoW website. The announcement further tells us that all the available tickets were sold out within minutes of the Blizzard Store coming on-line this afternoon.

Considering there will be a third hall open this year, we believe around 12,000 tickets have been made available (this number has also been reportedly confirmed by phone sales reps), which is 50% more than the 8,000 that were sold last year. The World Wide Invitational that took place in June also sold out very quickly.

In the case of the WWI, additional tickets were made available after the primary batch had sold out. However, and this is important, there is no indication Blizzard will do this again.

We'll update with any further information when we have it.

Filed under: Blizzard, News items, BlizzCon

Titan Panel's perpetual GM ticket

by Michael Gray Jul 15th 2008 at 9:00PM

Brad Justice (let me say that again, Brad Justice!) sent us a valuable tip about Titan Panel, and it's easily confirmed by a casual look over at the official forums. Let me explain. No, there is too much -- let me sum up.

If you use Titan Panel, you may see an unexplainable GM ticket open in the upper right corner of your screen. You may open that empty ticket, and then Abandon it. Your attempt will fail. But don't worry -- it's not your fault. It's Titan Panel. That ticket will linger there like some kind of horrific nightmare. But there's hope.

You can either simply disable the AddOn until they get the problem sorted out or attempt a "full UI reset." (A full UI reset is the process by which you basically delete the WTF folder, Cache, and Interface folders and more or less start all over again.) I personally went for the slightly less-intense "disable" option.

Anyway, good luck fixing it -- we just wanted to let you know this is what's up, since Titan Panel's pretty popular.

Edit: With a ninja-like quickness, Titan Panel has released an update which should help clear this up.

Filed under: Patches, Analysis / Opinion, Bugs, News items, Add-Ons

Worldwide Invitational 2008 to offer more tickets

by Daniel Whitcomb May 23rd 2008 at 6:00PM

If you wanted to head to the City of Lights this summer to check out the World Wide Invitational this year, but missed the first round of tickets, you're in luck. Blizzard has announced that they will be selling another round on the official WWI website some time next week. If you're still interested, keep an eye out for it!

The World Wide Invitational will take place in Paris, France on June 28th and 29th, and will include developer panels and multiple contests, including fanart and machinima contests, as well as a playable version of WoTLK -- essentially, it's a European Blizzcon. Be sure to check out all of our previous coverage on the event, and stay tuned for all the latest news as we get closer to the date.

Filed under: WoW Social Conventions, Blizzard, News items, Worldwide Invitational

Racism in arena names

by Adam Holisky May 13th 2008 at 3:00PM

I think there are few things more disturbing in the modern world than ill-conceived notions of racial, religious, and sexual divisions. For some reason parts of humanity continue to believe that just because one group or another looks and/or acts differently, they are bad. One of the reasons I enjoy WoW and just games in general is because it allows us to escape the problems this world gives to us, even if only for a few hours a week.

Unfortunately, some people find it necessary to bring their attitudes in game. We've covered some of this before, from border-line inappropriate arena names to sexism in WoW. However while playing an arena game recently fellow writer Amanda Dean came up against a team named "Rosa Parks Stole My Seat," and this name is possibly the most offensive one I've seen. Rosa Parks (for those of you who need a history lesson) refused to go to the back of a bus because of her skin color and continued to sit in the white only section of the bus, despite being told to do otherwise. She represented a key moment in the history of civil rights.

There are 65 arena teams with this racist name.

When Amanda ran into one of the teams she reported it via a GM ticket.

Filed under: Analysis / Opinion, Virtual selves, Blizzard, News items, PvP, Arena

Forum Post of the Day: Player tries to scam GM for epic flight training, gets shut down

by Daniel Whitcomb Apr 14th 2008 at 2:00PM

I actually considered asking my boss if this post could be the first in a new series called "Stupid WoW Criminals," but honestly, I'd prefer to think that this guy is one of kind.

So, here's the deal: A young Warlock named Kiranth of the Aman'thul server (Who has since deleted his post, but you find it quoted a couple posts down from the top in the thread) came to the customer service forums, and in this thread here, claimed that he somehow lost his epic flying skill after buying it on a Monday and playing until Tuesday morning maintenance. He claimed that he'd been trying to contact the GMs for months in order to get the skill back, and that he was incredibly frustrated and about to cancel his 3 accounts if he didn't get the skill.

Luckily, the ever vigilant GMs are always willing to please, and Auryk soon chimed in with an answer to his problem.

I'll summarize what he said after the break, but you really should read it for yourself. It's amazing.

Filed under: Analysis / Opinion, Cheats, Blizzard, Humor, Making money, Mounts, Forums

Return of the Revenge of the Community Policing and Naming Policy Argument: The Addon

by Daniel Whitcomb Apr 9th 2008 at 9:00AM

You might recall, if you've followed WoW Insider in the past few months, that I've been a relatively strong advocate of the making sure naming and RP server policies are enforced and have felt that if the community's going to be made to it, we should get better tools for the job. While I even got in a very productive conversation with Belfaire about it, I'm not holding my breath on a lot of my proposed tools and reforms seeing the light of day. After all, I work for WoW Insider, not Blizzard itself, and hey, not everyone agrees with me on how this stuff should work. Which is cool. Variety is the spice of life and all.

That said, for policy reporting curmudgeons like myself, Wachunga of the Maelstrom server has created a pretty good tool: the NameViolation addon.

Filed under: Analysis / Opinion, Virtual selves, Add-Ons, RP

How a quirk in the game can steal your loot

by Adam Holisky Mar 19th 2008 at 4:00PM

There is a mechanic in game that we are all aware of, and one that exists for a good reason: when we attack a mob, we get the mob's loot. That's the mechanic. If you're solo grinding mobs out in Shadowmoon Valley for some Primal Fire, you want to be sure you're the only one that can get the loot. The same goes for groups – if you're grouping and killing Murmur in Shadow Labs, you want to be sure that everyone is going to get his pretty blues.

But what if the mechanics of the boss fight dictate that you won't hit the boss? In fact, what if successfully killing the boss means that you have to stand on the opposite end of the playing field the whole time? You don't hit the boss, you don't get the loot – but you've done everything right. In this, the game mechanic does not represent fair play, nor does it encourage success. In fact, the mechanics are a complete contradiction of each other.

I've recently encountered this problem, and it's a real pain. Read on after the break for what happened, and what can be done to solve it. It's rather long, but this is a serious problem that Blizzard needs to fix, and all the facts need to be laid out completely and in a way that is full of thruthiness.

Filed under: Analysis / Opinion, Bugs, Raiding

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