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Posts with tag wow-accounts

Blizzard increases security with SMS Protect

If you're concerned about account security, there's a new feature Blizzard want you to know about. They've been reminding us all about this feature via the forums, and have posted this informative, if somewhat bizarre video to tell us all about it.

The new feature, introduced a few months back, is Battle.net SMS Protect. It's a free service, as long as your mobile phone service provider doesn't charge you to receive text messages, in which case text messages would be charged at the usual rate. SMS Protect cannot use any type of messaging other than text messaging, and doesn't require a smartphone to work -- all your phone needs is the ability to receive SMS text messages, making this a nice feature for those players who don't have smartphones.

There have been mixed reports on whether it works with prepaid mobile phones, but where it hasn't been working that's usually because carriers don't allow the receipt of SMS text messages.

SMS Protect is not designed to replace the authenticator, either the phone authenticator or the physical authenticator. Rather, it is an alert system, designed to warn you about suspicious activity on your account, and allow you to perform certain actions with your phone. Hit the break for more information!

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Filed under: Account Security

The Queue: Roasting a pig on a MacBook Pro


Welcome to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Allison Robert is your hostess today.

Random article picture is random. Today, we field questions on account transfers, how to keep a Mac cool, why the blood elves are in the Horde, and whether What A Long, Strange Trip will be BoA!

Endless asks...

Regarding the namechange... what about transferring your char from one account to other? Does that remove you from friendlists?

Yep. Moving a character between accounts will remove you from other players' friends lists, and it'll also unguild you. One of our guildies switched his main between his two accounts this past week and we wound up having to reguild him.

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Filed under: Analysis / Opinion, Lore, Hardware, The Queue

Breakfast Topic: Why Blizzard should make authenticators mandatory on Battle.net accounts


With the impending switch to necessary Battle.net accounts, Blizzard has an opportunity to create and extremely secure and hardened gaming community. They can do this by waving a magic wand, angering a certain amount of their customer base, and eliminating in one swoop nearly all, if not all, account hacks.

Blizzard can make authenticators a mandatory feature on all Battle.net accounts.

There are many pros and cons such a move would bring about. Let's examine the cons first since everyone likes to complain about stuff. The largest con would be that people would be required to have a physical piece of equipment specific to WoW and other Blizzard games. Some people would obviously not be okay with this and cancel their subscription, and others would not understand how to push a button and punch in numbers (I'm not kidding). There would be a large cry from people around the net, particularly people who enjoy scamming others out of gold and their accounts, but those are easily enough ignored.

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Filed under: Analysis / Opinion, Breakfast Topics, Account Security

Battle.net conversion to become mandatory soon


In an interview over at Slashdot, J. Allen Brack, Lead Producer of WoW, spoke about the Battle.net conversion that's going on and how it will apply to WoW. One of the more important things he said was:
We have optional Battle.net conversion right now, but that will be mandatory at some point in the not-too-distant future.
Many people have done the conversion already, and many speculated and inferred from past Blizzard comments that the conversion would eventually become mandatory. But now it looks like it's going to be, and that date is in the "not-too-distant future."

The conversion process is relatively straight forward, and can be started by visiting your account management page. There have been times when Battle.net enabled accounts were not able to get into the game due to authentication issues, but those seem to be diminishing.

We'll be sure to keep you updated on any additional announcements concerning the upcoming mandatory conversion

Filed under: Realm News, Realm Status, News items, BlizzCon

Authentication problems continue


We saw it last night, and the problems have once again appeared this afternoon. Authentication isn't working as intended for non-Battle.net accounts. This means if you haven't transformed your WoW account into a Battle.net account, you're probably not going to be able to get into the game easily.

The transformation process can be initiated at us.battle.net. It only takes a few minutes and is relatively painless. Converting your account to Battle.net is not required at this time, but I don't think anyone should be surprised if it is soon.

Malkorix has said that there are problems, and they are aware of the problems, but don't have any ETA on a fix at this time. He also makes a point to note that converting your account to Battle.net is only a reported and unconfirmed by Blizzard solution. However we can say that we haven't seen any issues with Battle.net accounts.

We'll update this post when we have more information.

Update: The issue is fixed, for now.

Filed under: Realm Status, News items

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