Posts with tag wow-authenticator

If you follow WoW account security, then you've probably heard about (or personally encountered) a recent change to the way Battle.net authenticator devices work. Basically, when you log into the game, the client attempts to determine if you're logging in from your "home" computer or at least a computer you use regularly. It uses several factors to make this determination, such as your MAC address and your IP address. If the information doesn't indicate that the login is taking place from a safe machine, it'll prompt you for your authenticator code. If it is a safe computer, then you'll only be asked for your code randomly, once a week or so.

The change, aimed to make authenticators less of a hassle for those who log on from the same computer quite a bit, caused an odd uproar on the official forums from players who were worried that this change somehow made their account less secure. Addressing these concerns, Blizzard Community Manager Zarhym announced today that Blizzard is working on providing an opt-out option for this convenience feature.

Details were scarce since, as Zarhym noted, Blizzard hasn't quite nailed down specifics yet, but he assured players that it's something Blizzard's been looking into since the authenticator change was first announced.

The full announcement post and followups are after the break.

For a while now, account thieves have been putting authenticators on their stolen accounts to buy more time for their scumbaggery. Blizzard has recently made that more difficult by requiring email confirmation when an authenticator is added to a Battle.net account. Rather than just logging in and putting in the appropriate information, you now have to follow the steps in a confirmation email sent to the address registered in your Battle.net account.

Note: Changing the email address on the account requires not only your password (which the account thieves already have at this point) but also the answer to your security question. So make sure the answer to your security question is not guessable or obtainable by any phishing information. As I have suggested before, if you use a password for your security answer rather than an actual answer, you are adding a very thick level of security. Make it a separate password you use just for security questions, like p45sw0rd (don't use that one).

We don't know how long ago Blizzard added email confirmation The email confirmation has been active since July 27 and we believe it will reduce the workload of Blizzard's customer service. More importantly, this will make getting your account back less painful.

Of course, the best way to prevent someone from stealing your account and then adding an authenticator to it is to put an authenticator on it yourself. There are keyfob and mobile versions available.

[Thanks for the tip, Joel!]

WoW.com has learned through trusted sources close to the situation that Blizzard is giving serious consideration to making authenticators mandatory on all accounts. According to our sources, while this policy has not been implemented yet and the details are not finalized, it is a virtually forgone conclusion that it will happen.

This response is a direct effort to stop the massive number of compromised accounts by gold sellers and keyloggers. The seriousness of the situation with compromised accounts has reached such a level that wait times for item and character restoration are entirely unacceptable, even to Blizzard executives. Blizzard has taken other internal measures to deal with long wait times of people in account restoration queues, and we'll be covering those measures tomorrow.

However, with the inclusion of mandatory authenticators, this should solve a major problem for Blizzard's support and account administration teams.

Oh boy. Most of us are the walking dead after BlizzCon, but let's get back to something resembling normalcy with a Queue. We're going to start off today with an important matter concerning authenticators and account security, then move on to a bit of WoW.com business and Onyxia. I'd also like to direct attention to two really good comments from the last column re: technical issues, Shadow's and Logarth's.

Zerounit asks...

I recently got an Authenticator in the mail and I noticed something while I was inspecting it: there appears to be no way to open it short of cracking it open with large objects. Is there a battery life on these? If it stops giving me my magic codes, will I have to get a new one?

I got an authenticator for my own use recently and have to admit I hadn't thought to look into the battery life, which is a very good question indeed. A dead authenticator means you have no way of getting into the game (or even into your online account) without official help from Blizzard.

Turns out the little security doodads are manufactured by a company named Vasco, and after poking around their website, I'm reasonably certain that Blizzard authenticators are a variant of Vasco's DIGIPASS GO 6 model. What makes me so sure? The GO 6 model page is the only one accompanied by an article on fraud and hacking in online gaming. They don't come right out and say that Blizzard is a customer, but unless Hello Kitty Online is a bigger hive of scum and villainy than even we gave it credit for, you don't have to be a genius to figure out that World of Warcraft figures prominently in MMORPG account theft.

Original Article: We held off on reporting this for a few days, just in case it were a glitch or accident on Blizzard's end (making a mountain out of a molehill makes us all look silly), but it's been this way for long enough that it's worth mentioning: The Authenticator is no longer in the Blizzard Store. Previous bookmarks and links to the item are broken, and searching for it yields nothing but broken dreams.

Oddly, this happened in lockstep with the news that the Mobile Authenticator was available. Whether it was coincidental or intentional, we don't really now, but I think it's a pretty odd choice! It seems like an indication that they don't intend to stock them again. That's disappointing, to say the least. Blizzard hasn't pulled profit on either the Mobile or Physical authenticators, so I can understand wanting to cut costs by stopping production and distribution of the physical authenticators, if that is what they're doing. It's still disappointing, because I have serious doubts that everyone who wants/needs an authenticator has an iPhone/iTouch for the mobile app.

No business, even one as successful as Blizzard, wants to sell something at a loss. Blizzard has made it clear that they don't want to charge for the opt-in authenticator service. From a purely financial view, I can see why they would pull it. As a player, I really wish they didn't.