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Posts with tag wow-error

Launcher update today causing problems, how to fix

An update to the Blizzard launcher and associated tools this afternoon has been causing problems for folks running various versions of Windows. The bug has a chance of occurring when you get stuck at a "Waiting for files to close..." dialog box when updating. Blizzard support staff was quick to announce a fix, which is pretty easy to do.

To solve this, go into the task manager (you can get to that by right-clicking on the bottom taskbar on your screen and selecting "Start Task Manager," or by pressing the control, shift and escape keys all at once) and end any and all of the following processes in the "Processes" tab:
  • WoW.exe
  • Launcher.exe
  • BackgroundDownloader.exe
  • Repair.exe
  • WowError.exe
After you make sure none of the above processes are running, you'll be able to move forward with the update and get WoW working again.

The full Blizzard statement after the break.

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Filed under: Bugs, Blizzard, News items

Breaking News: Mystery of the melting ice solved!

Kisirani, "your friendly neighborhood World Designer" posted earlier tonight that they have a fix for the rather benign (or slightly annoying, depending on your take) bug that calls out "The Ice Stone has melted!" every once in a while.

The fix will require the realms to be restarted, and according to Kisirani they will "be doing [the restarts] off-peak so we don't interrupt this evening's gameplay."

So right on, Kisirani.

Mystery of the melting ice solved.

Now... about those clams...

Filed under: Bugs, Realm Status, News items

Servers back down: Mailboxes empty [Updated x2]

The realms were briefly up this afternoon. Anyone who logged into them was greeted with everything working smoothly – except for their mailbox.

Many people found that they did not have the mail that was previously stored in their mailbox prior to the reset.

This is, of course, a big deal for bank alts and others who send tens of thousands of gold through the system. Blizzard has shut down the realms again, and is aware of the problem.

Update at 3:35pm: Syndri tells us that they are actively looking for a fix, and that as of yet none has been found. See our realm status post for more information about the extended downtime.

Update at 10:34pm: Mail will be reimbursed. More information.

We here at WoW Insider would like to encourage Blizzard to just fix it!

Stay tuned for more updates.

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Filed under: Bugs, Realm Status

Maintenance for Tuesday November 11th

There will be downtime tomorrow for the U.S. realms between 5:00 a.m. PST and 11:00 a.m. PST. The maintenance will undoubtedly be getting the servers ready for the release of Wrath of the Lich King Wednesday night.

We're hopeful that this will be the only downtime this week. When Burning Crusade was launched the servers were only taken down the a couple days prior to its release. We expect the same thing to happen for Wrath.

There is also no indication that a patch will be delivered with this downtime. We give it a 50/50 chance of a small patch coming out the night of Wrath's release however, and wouldn't be surprised at all to see some hotfixes go in place over the next several weeks.

Of course, this downtime could be setting up another stage of the world event happening tonight.

Filed under: Realm Status, News items

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