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Posts with tag wow-login

EU Battle.net problems


Many folks this afternoon playing on EU servers have tipped us to the issues going on with Battle.net. It seems that they are unable to logon, with all accounts being stuck on the "Connecting" phase.

This is really bad timing for this to be happening, as it was just announced yesterday that on November 11th in the US and November 12th in the EU all accounts will have to be converted to Battle.net accounts. Many people are concerned that these problems will persist through the conversion, although it's important to remember that these issues have existed before Battle.net came about as well.

There has not been any official word from Blizzard on today's EU problems, but that hopefully be coming along shortly -- along with an idea of when it all will be fixed.

Filed under: News items, Europe

Authentication problems continue


We saw it last night, and the problems have once again appeared this afternoon. Authentication isn't working as intended for non-Battle.net accounts. This means if you haven't transformed your WoW account into a Battle.net account, you're probably not going to be able to get into the game easily.

The transformation process can be initiated at us.battle.net. It only takes a few minutes and is relatively painless. Converting your account to Battle.net is not required at this time, but I don't think anyone should be surprised if it is soon.

Malkorix has said that there are problems, and they are aware of the problems, but don't have any ETA on a fix at this time. He also makes a point to note that converting your account to Battle.net is only a reported and unconfirmed by Blizzard solution. However we can say that we haven't seen any issues with Battle.net accounts.

We'll update this post when we have more information.

Update: The issue is fixed, for now.

Filed under: Realm Status, News items

Login issues reported this evening


WoW.com has been getting a massive number of tips in regarding problems people are experiencing when trying to log into the game. There is no official Blizzard word yet, but I wouldn't be surprised to see one soon.

The problems seem to be originating from people who have not yet merged their World of Warcraft accounts with their Battle.net accounts. To do so, go into the account management page and select the appropriate options.

There have been some stability issues with the login servers the last few days, and this seems to just be the latest.

If you can't get in, check out our Guide to Patch 3.2 - we're expecting the patch to drop within the next few weeks. And if you haven't heard already, the Warcraft Movie has landed a director - Sam Raimi. It's World of Spidercraft, baby.

Update: Now there is an official Blizzard response to the problem, although there is no ETA on a solution.

Update #2: For those wondering, the issue was fixed overnight.

Filed under: Realm Status, News items

Battle.Net issues today

Today is a Wednesday, and that means that there has to be some sort of Battle.Net authentication/login/game-version issue today. And guess what? There is!

There is a long thread in the support forums about it, and the only blue response so far is that Blizzard is aware of the problem and they're working on it. Many, if not all, Battle.Net users are seeing an error stating the client cannot validate the game version (even after they've patched to 3.1.1).

There is no known fix yet. We'll update this post when there is more information to report.

Update:
According to Neth everything is working now.

Filed under: Bugs, News items

Authentication issues tonight [Updated]

In the last fifteen minutes or so we've received numerous reports that authentication servers are down for North American realms. While the outage does not appear to be affecting anyone in game, those folks logging in will be stuck at "authenticating" for the time being.

There has been no word from Blizzard about this, but if we've gotten a dozen tips about this in the past fifteen minutes, I'm sure they have too.

We'll update this post when we have more information.

Update #1:
Speak of the devil, there's a blue post about this now.

Update #2:
It appears the issue is now resolved.

Filed under: Realm Status, News items

Queue queue moar noob

It's 10:40 p.m. EST on my server and there is a 30 minute wait to login with a queue of over 300. Oh me oh my, time to get out my BlizzCon goodie bag and head for the QQ n00b tissues.

Many users across most of the servers, both in the U.S. and E.U., are reporting long queues again. While the population always seems to uptick around this time of year, one has to raise an eyebrow at this happening a second time in as many months.

November was understandable. Wrath was a big deal. But after a week or so the queues died down. Is this just the second insurgent of Wrath's wrath?

One can surmise that a large number of people received Wrath as a Christmas gift. The assumption is probably correct. Another popular theory is that with all the vacation time on folk's plate right now, people are using it to log into the game and enjoy a bit of Northrend adventuring.

Read more →

Filed under: Realm News, Analysis / Opinion, Realm Status, Humor

Blizzard's maintenance interrupts some website features

The WoW login screen acknowledges that some services may be intermittently unavailable due to "website maintenance and upgrades." As we've reported, Blizzard sites have experienced maintenance periods earlier this week. The current news blurb says that they are working on the web infrastructure to provide "new features" and "increased performance and security." The features impacted are:
  • account creation
  • password recovery
  • paid character transfer
  • adding payment
The message says that these services may be unavailable "intermittently." It does not indicate how long the website maintenance will continue, but promises to provide updates. The maintenance is also confirmed on Blizzard's home page.

Filed under: Blizzard, News items

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