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Posts with tag wow-support

Reaching Blizzard support if you can't log in

Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerned and wondering how, exactly, one was supposed to contact support if one was locked out of their account and could not access the appropriate Battle.net page.

Customer Support representative Araxom has written up a response to just that particular situation over on Reddit. If you cannot access your account, or log into Battle.net, there is a support page that will still allow you to live chat with customer service, set up a callback, or even submit a ticket, all without having to log in. Although callbacks and live chat may not be available every hour of every day, you can still submit a ticket with this method and get a response in a reasonable amount of time. And remember -- if you're worried about account security, picking up an Authenticator is always an excellent idea.

Filed under: Account Security

Authenticator problems? You'll need to contact support

Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form to help you out of a problem like this, but the form is currently MIA which makes getting help a bit harder.

Blizzard is working to get the page back online, but in the meanwhile, you'll have to resort to contacting customer support directly for help. Customer Support rep Araxom says anyone having trouble removing an authenticator will need to contact support using one of the methods at the bottom of the support page -- which means you can open a ticket, set up a phone callback, or jump into a live chat. None of these methods are instant, but they will wind up getting you the authenticator help you need without too much of a wait.

Just remember to add a new authenticator once you've removed this one -- it's a security feature you won't regret having.

Filed under: Account Security

Solving recent connection issues

How many WoW users feel about not being able to connect to the game.Many of us, both in and outside of the United States, have been having serious connection issues with the game recently. Not only can we not connect to the game, but we can't even get on the main World of Warcraft website. This can be particularly infuriating because we can't go and find help. When I got dropped in the middle of Kael'Thas (the real fight, not the weeksauce one in Magisters' Terrace), I wanted to take my computer out to a field and yell obscenities at it about PC load letter.

WoW Insider feels your pain! After all, imagine having to write about WoW only to find out you can't get into WoW.

I wanted to answer a lot of the comments about what people can do. First and foremost, we're not Blizzard. So we can't really say for sure what's going on. We can make educated guesses through. Continue reading after the break for what you can do and where you can go to solve this problem.

Read more →

Filed under: Analysis / Opinion, How-tos, Realm Status, News items, Hardware

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