Community Manager Zarhym posted last night, from home, a rather lengthy letter to the WoW world. It summed up nicely the different jobs of the community team at Blizzard and what their goals are. Zarhym also went a step further and said that they (the blues) haven't been posting on the forums as much as they would like to and that they're going to continue to improve their communication with the community.
It's an interesting read and should be taken as welcome insight from someone at Blizzard who honestly cares about the community he services.
The entire post, after the break.
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